Chatsumo is an AI tool designed for building customized chatbots from existing knowledge bases. These chatbots can be integrated into client websites to engage audiences, capture leads, and deliver superior customer interactions 24/7.

The tool offers advanced features such as Answer Revision and Confidence Scoring to ensure accuracy in responses and superior user interactions. Chatsumo provides the ability to synchronize chatbot functions across various platforms and connect with diverse data sources, which enhances its training and performance for an optimized user experience.

The customization feature allows users to tailor the chatbot's appearance and user interaction to align with their brand identity. The tool comes with integrations to popular platforms like WhatsApp, Facebook Messenger, HubSpot, and Zapier.

It supports importing data from multiple sources for training the chatbot. It also allows for whitelabeling, enabling users to remove Chatsumo branding, use a custom domain, and customize the chatbots look to match their brand style.

Security measures are in place with data hosted securely on the AWS server with proper encryption and access control. The tool supports more than 70 languages, thus enabling users to reach customers in various languages.

Users have the option to choose from a variety of AI models for their chatbot.

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Chatsumo was manually vetted by our editorial team and was first featured on May 8th 2024.

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Impact: 85%

Tasks: 1227

AIs: 11,908

Pros and Cons

Pros

Customized chatbots

Answer Revision feature

Confidence Scoring feature

Platform integration

Chatbot Synchronization

Data Source Connection

Customizable appearance

Whitelabeling support

Secure AWS hosting

70+ languages support

WhatsApp integration

Facebook Messenger integration

HubSpot integration

Zapier integration

Engage audiences 24/7

Lead capture feature

Multisource data import

Brand aligning chatbots

Agency-focused solutions

Multiple workspace support

Client-focused management

Encryption and access control

Unlimited message credits

Custom domain use

GPT-3.5-turbo

GPT-4 support

Customize chatbot's look

Removal of Chatsumo branding

Superior customer interactions

Tailored customer engagements

Superior user interactions

Trusted by 15+ agencies

Seamless brand identity alignment

Maximized precision

Platform harmony across devices

Diverse range of data sources

Effortless customization

Chatbot solutions

Versatile user experience

Workspace support

Teams support

WhatsApp integration

View conversation history

Lead feature

Removal of 'Powered by'

Unlimited chatbot embed

Upload multiple files

Client can manage sources

Cons

Restricted to AWS server

Limited chatbot characters

Dependency on third-party integrations

Limited design customization

No multi-lingual knowledge base

No standalone functionality

No open-source options

Limited free plan features

Data sources dependent

Q&A

What does Chatsumo do?

Chatsumo is an advanced AI tool, aimed at developing customized chatbots using existing knowledge bases. It permits users to integrate these chatbots into their own websites to interact with visitors, generate leads, and offer outstanding customer service around the clock.

How do I build a chatbot with Chatsumo?

To build a chatbot with Chatsumo, you import your knowledge base data into the tool. You then have the flexibility to tailor the chatbot's appearance and user interaction to align with your brand. Chatsumo allows you to choose from a variety of AI models for your chatbot to improve its functionality.

Is there specific knowledge needed to use Chatsumo?

Chatsumo is designed to be accessible and user-friendly, and specific technical knowledge is not strictly required to use it. Users need a basic understanding of their own data and objectives, and need to be able to navigate the Chatsumo dashboard and its features.

Can Chatsumo's chatbots work on different platforms?

Yes, Chatsumo chatbots can be integrated across various platforms. This flexibility makes it easier to engage with your audience no matter what platform they are using. The platform supports integration with popular platforms like WhatsApp, Facebook Messenger, HubSpot, and Zapier.

How can Chatsumo improve my website's customer interaction?

Chatsumo can greatly enhance your website's customer interaction. By integrating a custom chatbot, you achieve 24/7 interaction with your audience, and the potential for superior customer interactions with features like Answer revision and Confidence Scoring. The latter ensures accuracy in responses. Additionally, chatbots can capture leads and engage audiences improving overall user experience.

What does the Answer Revision feature in Chatsumo do?

Answer Revision in Chatsumo is a feature that helps ensure accuracy for reliable customer interactions. This advanced feature works towards refining responses to establish credibility and maintain superior user interactions.

What is Confidence Scoring in Chatsumo?

Confidence Scoring in Chatsumo is a key feature designed to ensure the accuracy of chatbot responses. It gauges the reliability of each response generated by the AI and presents a score. The higher the Confidence Score, the higher the likelihood the given response is accurate and relevant.

What does it mean to synchronize chatbot functions in Chatsumo?

To synchronize chatbot functions means that the chatbots you create with Chatsumo can be made to operate uniformly across various platforms. This is particularly handy if a client has multiple platforms where the chatbot's services are required. It ensures a consistent and optimized user experience across all platforms.

What kind of data can I connect with Chatsumo?

Chatsumo allows you to connect and import data from multiple and diverse sources to train your chatbot. These could be any from your knowledge base or any relevant databases that your organization possesses.

How can I customize my chatbot in Chatsumo?

Chatsumo presents a host of customization options for your chatbot. The tool permits users to tailor the chatbot's appearance and user interaction to reflect their brand's style and identity. These adjustments ensure that the chatbot is congruous with the wider aesthetics of your website and brand.

What platforms can Chatsumo integrate with?

Chatsumo can seamlessly integrate with platforms like WhatsApp, Facebook Messenger, HubSpot, and Zapier. This allows the Chatsumo chatbots to be deployed wherever your audience is, significantly enhancing outreach and engagement.

Can I import data for chatbot training in Chatsumo?

Yes, Chatsumo supports importing data from multiple sources for training the chatbot. This gives users the freedom to operate and manage their chatbot based on a diverse and comprehensive range of data sources.

What is the whitelabeling option in Chatsumo?

The whitelabeling option in Chatsumo stations the users to remove Chatsumo branding, use a custom domain, and tailor the chatbot's look to match their brand personality. This provides users with the autonomy to fully establish and enforce their own branding while using the tool.

How secure is my data with Chatsumo?

Data security is handled robustly in Chatsumo. All data is hosted on AWS servers with suitable encryption and access control measures in place. These security protocols ensure that your data remains protected, always.

Can Chatsumo chatbots interact in multiple languages?

Yes, Chatsumo chatbots can communicate in more than 70 languages. This empowers users to engage with customers in various languages, broadening their reach to a global audience.

What are the AI models available in Chatsumo?

Chatsumo allows users to choose from a variety of AI models for their chatbot. While the details for all these models aren't enlisted, users can opt for sophisticated AI models like GPT-3.5-turbo and GPT-4 to train their chatbots.

How do I start using Chatsumo?

To start using Chatsumo, you would need to sign up on their website. After signing up, you can set up the workspace, import data from multiple sources to train your chatbot, and then customize its look and feel to match your brand.

What are some benefits of using Chatsumo for my business?

Chatsumo can bring an array of benefits to your business. It allows you to create custom chatbots to engage with your website visitors round-the-clock, capture leads, deliver high-standard customer service, and ensure accuracy in responses with features like Answer Revision and Confidence Scoring. Chatsumo also syncs your chatbot across platforms and allows for customization and whitelabeling, enhancing your brand's consistency and image.

How much does a subscription with Chatsumo cost?

Chatsumo offers three subscription plans - Free, Standard ($19/month), and Agency ($199/month). Each plan has its own set of features such as workspace support, message credits, number of chatbots, character limit per chatbot, ability to embed on unlimited websites, etc. Some premium features like WhatsApp integration and removal of 'Powered by' are only available in Standard and Agency plans.

What kind of customer support does Chatsumo provide?

IDK