What is Deskflow?
Deskflow is an employee experience platform powered by conversational AI designed for mid-size organizations. It's an automated platform that improves HR/IT productivity by handling repetitive tasks, providing human-like automated responses, and integrating with HRIS and ITSM systems.
Who is Alfred in terms of Deskflow's services?
Alfred is Deskflow's AI assistant that is trained on the company's internal knowledge base. It provides automated support to team members, helping handle repetitive tasks and offering answers to over 100K common queries and requests from agents or employees.
How does Deskflow's AI, Alfred, improve productivity?
Alfred, Deskflow's AI, improves productivity by handling repetitive tasks 10 times faster, providing automated responses to common queries, and integrating with HRIS and ITSM to streamline and automate processes. This frees up time for HR and IT teams, reducing response times and increasing efficiency.
How does Alfred handle repetitive HR and IT tasks?
Alfred handles repetitive HR and IT tasks by automating them. It is trained to auto-create and assign tickets based on the content of the request. This automation improves the productivity of HR and IT teams and reduces the time taken to address issues.
How can Deskflow help in reducing employee churn?
Deskflow can help in reducing employee churn by providing employees with seamless experiences in terms of communication and speedy access to crucial information. This is aimed at improving employee satisfaction and engagement.
What sorts of tasks can Deskflow's Alfred AI automate?
Deskflow's Alfred AI can automate tasks including creation of tickets, assignment of the best agent to the ticket based on its content, and providing automated responses to common queries and requests.
How does Deskflow save time in employee communication?
Deskflow saves time in employee communication by automating repetitive tasks with Alfred. This results in up to 90% time saved on employee communication.
What is the impact of Deskflow on employee issues resolution?
Deskflow positively impacts the resolution of employee issues by reducing the time required to address them by 50%. The automation provided by Alfred ensures timely resolution and efficient workflow.
What sort of integrations does Deskflow provide?
Deskflow offers integrations across multiple platforms, suggesting widespread compatibility with different IT systems, which allows Alfred to have access to the entire knowledge base and take necessary actions.
How does Alfred assist in accessing the internal knowledge base?
Alfred assists in accessing the internal knowledge base by being trained on the company's internal knowledge base and integrating with the HRIS and ITSM. It thus has access to the entire knowledge base and can provide quick and efficient responses.
What kind of responses does Deskflow's Alfred AI provide?
Deskflow's Alfred AI provides human-like automated responses to over 100,000 common queries and requests from agents or employees, which helps to reduce response time and increase efficiency.
How does Alfred auto-assign tickets in Deskflow?
Alfred auto-assigns tickets in Deskflow by creating tickets on behalf of employees and then automatically allocating them to the best agent based on the content of the ticket.
How does Deskflow help in HR and IT support?
Deskflow helps in HR and IT support by automating repetitive help desk tasks, freeing up the help desk, and supporting the team. Its AI Alfred is trained on internal knowledge base and integrates to HRIS and ITSM to handle these tasks quickly and efficiently.
Can Deskflow improve customer experiences?
Yes, Deskflow can improve customer experiences by providing employees with the best experiences in terms of effortless communication and speedy access to crucial information. This indirectly leads to improved customer experiences as well-served employees are more likely to serve customers better.
What kind of tasks can Alfred carry out?
Alfred can carry out tasks such as creating tickets on your help desk software on behalf of your employees and assigning them to the best agent based on the ticket content.
What does Deskflow mean by human-level communication?
When Deskflow refers to human-level communication, it implies that its AI, Alfred provides automated responses to queries and requests that are indistinguishable from those a human would give. It also suggests that Alfred can handle a wide variety of tasks and make decisions similar to a human.
How does Deskflow use AI to improve employee productivity?
Deskflow uses AI to improve employee productivity by automating repetitive tasks, providing quick responses to over 100K common queries and integrating to HRIS and ITSM systems to handle tasks faster. This results in time saved and more efficient workflows.
Can I see a demo of how Deskflow works?
Yes, you can see a demo of how Deskflow works. The company provides options to book a demo on their website.
What platforms are compatible with Deskflow?
Deskflow is designed to integrate across multiple platforms offering extensive compatibility for different IT systems.
How does Deskflow contribute to cost savings?
Deskflow contributes to cost savings by automating repetitive tasks, which frees up HR and IT teams to focus on more critical tasks. This results in time saved, which implies cost savings. Also, by reducing the time required to address employee issues, further cost savings can be realized.