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Chatbots 2020-03-20

Ivy.ai

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Chatbot for higher education institutions.

Overview

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Ivy.ai is an AI platform designed to simplify conversational chatbots for higher education institutions. It comes pre-trained with millions of questions and answers from a college or university’s website, providing personalized results right out of the box.

Ivy.ai is integrated with over 30 campus vendors, enabling personalized conversations at scale. The platform is optimized for colleges and universities, allowing them to communicate with students via SMS, email, IVR, and other channels.

Ivy.ai also provides critical insights, allowing institutions to challenge basic assumptions and identify communications blind spots. With Ivy.ai, universities have seen a significant reduction in call and email volume, as well as faster, more consistent service.

In addition, institutions have saved thousands of dollars by streamlining the financial aid process and providing students with the answers they need in front of them.

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Ivy.ai was manually vetted by our editorial team and was first featured on February 11th 2023.

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Most impacted jobs

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Customer Service Supervisor

Impact: 85%

Tasks: 1227

AIs: 11,974

Pros and Cons

Pros

Optimized for higher education institutions

Pre-trained chatbots for rapid deployment

Answers extracted directly from institutional websites

Integration with over 30 campus vendors

Multi-channel communication: SMS, Email, Chat, IVR

Provides critical insights

Significant reduction in call and email volume

Streamlines financial aid process

Integration possibility with numerous on-campus systems

Automated text message reminders

Instant responses to inbound emails

Automatic response to natural language voice calls

Able to deflect up to 80% of IVR/Telephony traffic

Reduces workload and increases service consistency

Embedded multimedia presentation (videos, PDFs, interactive buttons)

Easy implementation: only a few lines of code

Supports real-time updates

Ability to connect with counseling via Live Chat

Delivers personal alerts and notifications

Naivigates users correctly to needed information

Cons

Limited to higher education

Only English support

Lacks multilingual support

No API mentioned

Limited out-of-box customization

Integration dependant on vendors

May require coding for integrations

Non-transparent pricing structure

No mobile application

Not globally optimized

Q&A

What is Ivy.ai?

Ivy.ai is an AI platform specifically designed to simplify the operation of conversational chatbots for higher education institutions. It comes pre-programmed with millions of questions and answers from a college or university's website, making it able to deliver personalized responses instantly.

What are the key features of Ivy.ai?

Key features of Ivy.ai include its pre-training with millions of student questions, its capacity to pre-populate with answers directly from a university's website, and its ability to work instantly with no extra input needed. Also, it utilises several communication channels such as SMS, email, and IVR, and it integrates with over 30 campus vendors.

What benefits can Ivy.ai provide to higher education institutions?

Ivy.ai provides a range of benefits to higher education institutions. These include significantly reduced call and email volume, faster and more consistent service, thousands of dollars in savings from streamlined processes, and the ability to provide students with instant answers to their questions. Ivy.ai also gives institutions insights about student inquiries and challenges, helping them identify communication blind spots.

How does Ivy.ai work?

Ivy.ai works by using Artificial Intelligence to extract, understand and supply accurate responses to student queries. It is pre-trained with millions of student questions and loaded with answers extracted from the universities' website content. With this, Ivy.ai can understand questions and provide accurate answers without requiring additional input or extensive coding from the institutions.

Does Ivy.ai provide support for different communication channels?

Yes, Ivy.ai provides support for several communication channels such as SMS, email, Interactive Voice Responses (IVR), and more. Whether it's autonomous text message reminders, immediate responses to inbound emails, or responses to natural language voice calls, Ivy.ai ensures consistent, personalized communication across all channels.

How can Ivy.ai help institutions reduce their call and email volumes?

Ivy.ai helps institutions reduce call and email volumes by using its advanced AI technology to address repetitive and common student inquiries, freeing up institutional resources and speeding up response times. By understanding and providing accurate answers to questions, Ivy.ai decreases the need for personal calls or email correspondence, therefore, decreasing the overall volume of calls and emails.

Where does Ivy.ai extract answers from?

Ivy.ai extracts answers directly from a college or university's website. The AI is pre-loaded with answers and facts extracted from the institution's web properties, enabling it to provide accurate responses right from the start.

Is Ivy.ai capable of sending personalized results to individual students?

Yes, Ivy.ai is capable of sending personalized results to individual students when integrated with a student's data from an institution. Through its integrations with campus vendors, it delivers personalized conversations to students, thereby increasing the effectiveness of the institution's communication.

Can Ivy.ai identify communication blind spots in an institution?

Yes, Ivy.ai can identify communication blind spots in institutions. It provides critical insights by analyzing the data from new student questions, allowing institutions to clarify basic assumptions, identify frequently asked questions and even reveal unseen communication issues.

In which areas has Ivy.ai been proven to be particularly helpful, such as financial aid or student support?

Ivy.ai has proven to be particularly helpful in streamlining different administrative areas such as financial aid processes, student recruitment, retention and customer service. It has helped various institutions identify topic popularity, patterns throughout the year and provided insights into student inquiries and challenges.

How does Ivy.ai integrate with other campus vendors?

Ivy.ai integrates with more than 30 campus vendors. These integrations allow Ivy.ai to deliver personalized conversations at scale, streamline the institution's processes and improve their overall efficiency.

How does Ivy.ai handle SMS and email interactions with students?

Ivy.ai handles SMS and email interactions by acting as an autonomously operated platform that can deliver updates, reminders, and provide remote assistance via text messages. Similarly for emails, it is capable of instantly responding to inbound messages, significantly reducing response times.

Does Ivy.ai provide insights into the questions and challenges faced by students?

Yes, Ivy.ai provides insights into the questions and challenges faced by students. The AI generates valuable data from inquiries it receives, enabling the institution to identify common issues, gauge student sentiment, and tailor its services, policies and communications effectively.

Can Ivy.ai help institutions save money by improving processes?

Yes, Ivy.ai has helped institutions save money by improving processes such as the financial aid process. By providing students with instant answers and reducing the need for extensive administrative or customer service interactions, institutions have been able to streamline their processes, save time, and ultimately reduce operational expenses.

What are some success stories from institutions that have used Ivy.ai?

Ivy.ai has many success stories from institutions such as Broward College, which saved $500,000 with Ivy.ai, and University of Wisconsin-Madison, which discovered critical student insights. Other institutions reported benefits including reduced call volumes, improved responsiveness, and streamlined processes.

What is the process of implementing Ivy.ai?

Implementing Ivy.ai is straightforward; it takes just a few lines of code to the institution's website. The bot comes preloaded with information specific to the institutional website it was placed thereby needing no heavy lifting from the part of the institution.

Does Ivy.ai have any limitations that users should be aware of?

IDK

Does Ivy.ai provide a demo?

Yes, Ivy.ai does provide a demo. Institutions interested in using Ivy.ai can schedule a demo with an Ivy.ai expert to better understand the platform's functionalities and its potential benefits for their institution.

What is the experience of the higher education institutions with Ivy.ai after implementation?

Institutions have reported very positive experiences with Ivy.ai after implementation. Many have seen reductions in call and email volume, streamlined financial processes, and increased student satisfaction as the bot provides instant, personalized responses efficiently and round the clock.

How does Ivy.ai differentiate from other AI Chatbots?

Ivy.ai differentiates from other AI chatbots with its exclusive focus on higher education institutions. It also stands out in the way it comes pre-trained with millions of student questions and pre-populated with answers from the institution’s website. This allows Ivy.ai to provide accurate results instantly on implementation and without additional input.