Norby AI is an AI chatbot designed to provide human-like customer care for online stores, healthcare, crypto, and fintech businesses. It has upsell and shopping cart recovery tools, and a 30 day free trial.

The tool is powered by Cookiebot, a consent and cookie management service. Its purpose is to enable website owners to personalize content and ads, provide social media features, analyze website traffic, and prevent cross-site request forgery.

Norby AI uses cookies to detect errors, assign visitors ID's so they don't get registered twice, obtain data on visitor behaviour, track visitors across websites, and optimize ad-relevance.

The cookies are categorized into Necessary, Preference, Statistics, and Marketing. Norby AI is easy to use and is designed to help improve customer experience.

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Norby AI was manually vetted by our editorial team and was first featured on March 1st 2023.

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Pros and Cons

Pros

Human-like customer support

Free 30-day trial

Specializes in diverse fields like online stores, healthcare, and fintech

Shopping cart recovery feature

Optimized cookie management

Error detection

Visitor behaviour tracking

Ad-relevance optimization

Preference, Necessary, Statistics, and Marketing cookie categorization

Easy to use

Control Panel for efficient administration

Mother-tongue communication

Recognizes typos, language morphology, synonyms, and common speech errors

Inline upselling through the chat

Collects user information

Ability to forward demos & calls

Affordable for small and medium-sized businesses

24/7 availability

Norby API service

Promotional capabilities

Customer segmentation application

Various language support

Statistical data collection for visitor behaviour

Cons

Relies heavily on cookies

Higher potential for cross-site request forgery

No support for regional language preferences

No explicit antispam measures

Extensive data tracking practices

May register users twice

May be confusing to visitors unaccustomed to wide use of cookies

Q&A

What is Norby AI?

Norby AI is a customer support chatbot designed to provide human-like care and improved customer service and sales. It is particularly suited to online businesses, including stores, healthcare, crypto, and fintech sectors.

What types of businesses can use Norby AI?

Norby AI can be used by a range of businesses, including online stores, healthcare services, and companies in the crypto and fintech sectors.

What are the features of Norby AI?

Features of Norby AI include upsell and shopping cart recovery tools, a 30-day free trial, error detection, visitor ID assignment, visitor behaviour data collection, visitor tracking across websites, and ad optimization. It also provides an administrative dashboard for control and management.

How does the 30 days free trial work with Norby AI?

The 30-day free trial of Norby AI allows potential customers to use and assess the full functionality of the service free of charge for a period of one month.

What services does Cookiebot provide for Norby AI?

Cookiebot powers Norby AI, and its services include enabling website owners to personalise content and ads, provide social media features, analyze website traffic, and prevent cross-site request forgery.

How does Norby AI use cookies?

Norby AI uses cookies for error detection, assigning visitor IDs to prevent duplicate registration, obtaining data on visitor behaviour, tracking visitors across websites, and optimizing ad relevance.

How can I personalize content and ads using Norby AI?

Norby AI enables personalisation of content and ads using the data gathered from cookies about visitor behaviour and preferences.

How can Norby AI help me analyze website traffic?

Norby AI analyzes website traffic by using cookies to track and collect data on visitor behaviour, including the number of visits, time spent on the website, and pages read.

What is the purpose of different types of cookies used by Norby AI?

Different types of cookies used by Norby AI have specific purposes, which include enabling basic website functions, detecting errors, assigning unique visitor IDs, collecting statistical data, and optimizing ad relevance.

How does Norby AI ensure the security of my website?

Norby AI ensures the security of websites by using cookies designed to prevent cross-site request forgery, thereby enhancing visitor browsing-security.

How can I use Norby AI for upselling and shopping cart recovery?

Norby AI helps with upselling and shopping cart recovery through its specially designed tools within its chatbot system. It's capable of making offers in the chatroom and notifying users about abandoned shopping carts.

Is there any demo or call booking feature in Norby AI?

Yes, Norby AI includes a feature for booking demos and calls as part of its customer correspondence suite.

Can I integrate Norby AI's chatbot into my website?

Absolutely. Norby AI's chatbot can be easily integrated into your website. After contacting Norby AI or asking for a trial run, you will receive an email with the Norby Chatbot Widget code, which you then follow the instructions inside to complete the integration.

What control options do I have using Norby AI's administrative dashboard?

Norby AI's administrative dashboard is a panel that provides control options. It aids in managing and ensuring the smooth operation of the chatbot's functions on the website.

Can I send messages to clients who have not opened the chat widget using Norby AI?

Yes, with Norby AI, messaging is possible even if the client has not opened the chat widget. It has the functionality to send event-based messages irrespective of whether the widget is open or closed.

What information does Norby AI collect from visitors?

Norby AI collects data such as the number of visits, time spent on the website, and pages read. It also assigns unique IDs to each visitor to track individual customer behaviour.

What is the purpose of Norby AI's unique ID assignment?

Norby AI assigns unique IDs to each visitor as a way to track individual visitor behaviours and prevent duplicate registrations. This aids in data collection and enhancing the user experience.

Is Norby AI available 24/7 for customer service?

Yes, Norby AI is available 24/7 for customer service. It is designed to provide fast responses to a variety of questions without any downtime associated with sick leaves or vacations.

Why is Norby AI called a 'human-like' customer care chatbot?

Norby AI is called a 'human-like' customer care chatbot due to its ability to communicate with users in their language, recognize various word forms, typos and speech errors. It promotes trust and can offer clients promotions and discounts in an interactive, personalized manner.

How are my ads optimized through Norby AI?

Norby AI optimizes ads by gathering visitor data from multiple websites through the tracking cookies. This helps in displaying ads that are relevant and engaging for the individual user, thereby increasing value for publishers and third-party advertisers.