Sheriff is a Slack bot that helps to save time by utilizing rotating rosters and AI language understanding. Through its automated and intelligent capabilities, Sheriff can help teams to effectively manage their communication.

Sheriff allows users to setup a rotation of users in a channel to be sheriff each week, as well as track recurring meeting hosts, on-call engineers, first responders, and more.

Additionally, Sheriff can answer common questions automatically and suggest channels and people with detailed information on who does what. Sheriff features AI language models which can be used to automatically answer incoming questions, and AI suggested subject matter experts and channels.

Users can also ask Sheriff from another channel, and Sheriff can suggest the most appropriate channel or people to talk to based on conversations that happen in the channel and the people involved in them.

Sheriff is free to use for the first 100 messages per month, and additional messages are billed at $3 per 100 messages per month.

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Sheriff was manually vetted by our editorial team and was first featured on January 16th 2023.

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Pros and Cons

Pros

Rotating rosters

Automatic question answering

Suggests channels and people

Language comprehension

Track recurring meeting hosts

Track on-call engineers

First responders tracking

Suggests subject matter experts

Can be asked from another channel

Free for first 100 messages

$3 per additional 100 messages

1000+ companies using

Customizable schedules

Internal help channels

Recurring meetings support

Sources explaining answers

Fully automated

Reduces interruptions

Helps with customer support

Helps with code review

Helps with shift reminders

Helps reduce usage of @channel

Detailed information on who does what

Can be asked in private DMs

Unlimited users & channels

Cons

Limited to Slack

Expensive for high-utilisation

Utilises public communication data

Auto-answers could be incorrect

Deployment setup required

No private DM learning

Limited manual overrides

Rotating roster system rigid

Asking across channels confusing

Potentially disrupts established processes

Q&A

What is the purpose of the Sheriff Slack bot?

Sheriff is a Slack bot designed to streamline communication in team environments by utilizing rotating rosters and AI language understanding. It autonomously manages team communications, answering common queries, suggesting channels and people with extensive information on roles, and setting up weekly user rotations for different roles.

How does the rotation of users system work in Sheriff?

Sheriff leverages a system where a rotation of users is set up in a Slack channel, assigning a different individual as the 'Sheriff' each week. Users have the flexibility to create override schedules, allowing for schedule customizations. This way, different team members can take turns managing a channel or responsibility.

What is the role of AI language understanding in Sheriff's functionality?

AI language understanding is instrumental in Sheriff's functionality. It learns from workspace conversations and uses large AI language models to answer incoming questions automatically, thereby saving time and improving efficiency for the team.

Can Sheriff schedule recurring meetings and track on-call engineers?

Yes, Sheriff is capable of tracking recurring meetings and on-call engineers. It allows teams to track these rotating roles in any channel. The flexible setup of the Sheriff rotation contributes to managing different responsibilities, including recurring meeting hosts and on-call engineers.

How does Sheriff handle common questions automatically?

Sheriff autonomously processes common questions by learning from workspace conversations and utilizing AI language models. It leverages natural language understanding and automatically provides answers, effectively saving time for the team.

Can I ask Sheriff for channel and people suggestions?

Yes, you can ask Sheriff for suggestions on channels and people. Based on its understanding of the conversations in the channels and the people involved, Sheriff can suggest the most appropriate channel or individual for a particular query or discussion.

What is the cost of using Sheriff beyond the first 100 messages per month?

Sheriff is free to use for the first 100 messages per month. Beyond 100 messages, the cost is $3 per 100 messages per month. This includes services like AI-generated responses from historical conversations, and AI suggested subject matter experts and channels.

How does the Sheriff bot help in bridging communications between team members?

Sheriff helps to bridge communications between team members by automatically answering common questions, suggesting channels or people as per the conversation, and setting up weekly user rotations for designated roles. With these features, Sheriff eliminates communication gaps and fosters efficient interaction amongst team members.

What is channel rotation in Sheriff and how can I set it up?

Channel rotation in Sheriff is a feature that allows for a weekly rota of different users in a channel. One can set up this rotation by using the /sheriff setup command in a selected channel. Furthermore, the rotation schedule is customizable, accommodating a team's specific requirements.

How can I ask Sheriff from another channel?

To ask Sheriff from a different channel, all you need to do is tag Sheriff. It will provide guidance or suggestions based on the activity of that specific channel and the individuals involved in conversations within that channel.

How does Sheriff track recurring roles?

Sheriff tracks recurring roles by maintaining a flexible rotation in any chosen channel. This feature is useful for tracking responsibilities such as recurring meeting hosts, on-call engineers, first responders, and more.

Does Sheriff use AI for answering questions automatically?

Yes, Sheriff uses AI to automatically answer questions. It learns from the conversations occurring within your workspace and leverages large AI language models to auto-generate responses to incoming questions.

Can Sheriff suggest who should I talk to in my team or channel?

Yes, Sheriff can suggest who you should talk to in your team or channel. It can provide detailed information about the roles of different team members and will indicate the most appropriate individuals or channels for certain topics or conversations based on historical data.

Is there a cost associated with talking to Sheriff bot?

For the first 100 messages per month, there is no cost associated with talking to the Sheriff bot. Beyond these initial 100 messages, the cost is $3 per 100 messages per month.

What happens if the current sheriff is away and is unable to answer questions?

If the current sheriff is on leave and unable to answer questions, a team member can take over the role temporarily. To do this, they would use the command '/sheriff override @username for 1 day', replacing 'username' with the relevant slack user.

Can Sheriff bot learn from private direct messages?

No, Sheriff bot cannot learn from private direct messages. It cannot access your private messages on Slack at all, respecting users' privacy.

Can I adjust the privacy levels of Sheriff?

With Sheriff, privacy levels can indeed be adjusted. Users have the option to change whether or not Sheriff bot learns from public channels or just threads that it is involved in, maintaining a desired level of privacy.

Does Sheriff provide any help desk or customer support?

Yes, Sheriff provides help desk or customer support. For any issues, queries, or clarification, users can reach out to the team at [email protected] for assistance.

Can I use Sheriff in multiple channels at the same time?

Yes, you can use Sheriff in multiple channels simultaneously. Each channel can maintain its own sheriff rotation and benefit from Sheriff’s capabilities, such as autonomic answering of common questions and suggesting relevant people and channels.

Can Sheriff suggest the most relevant channels or people based on past conversations?

Yes, Sheriff can suggest the most relevant channels or people based on historical conversations. By analyzing the content of past conversations and the people involved in them, it automates the process of finding the right person or channel for a particular topic or question.