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Data analysis 2022-11-03

Shulex VOC

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Customer and product insights for e-commerce.

Overview

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Shulex VOC is an AI-powered customer voice listening and product research tool. It helps brands gain customer and product insights from e-commerce reviews and feedback.

It is a comprehensive platform that integrates seamlessly with all eCommerce platforms and social media. It harnesses the power of AI and GPT-3 to automate the Voice of Customer Analysis and Product Research.

It is suitable for Amazon sellers and PMs, as it helps in product development, improve customer experience, and better win the competition. It can analyze and export reviews across major e-commerce sites.

It is a trusted service provider certified by TRUSTe. It is also a member of the Amazon Web Services Partner Network.

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Shulex VOC was manually vetted by our editorial team and was first featured on January 20th 2023.

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Pros and Cons

Pros

Reviews analysis automation

Deep customer insights

Product development aid

Improves customer experience

Competitive advantage

Export reviews

Omni-channel integration

E-commerce platform insights

Social media insights

GPT-3 utilization

Amazon Seller suitability

Seamless eCommerce integration

TRUSTe certified

Member of AWS Partner Network

Chrome extension available

Blogs and resources

Help Center support

Sign-in flexibility

Optimize Amazon Product Listing

Increase sales on Amazon&Tiktok Shop

Multiple insight demographics

Comprehensive voice of customer analysis

Used by Anker PM team

Insight export capability

Well-Documented Getting Started Guide

Review Exporter tool

Supports major e-Commerce sites

Linkedin interaction

Facebook community

Cons

No mobile application

Limited to e-commerce reviews

Specifically designed for Amazon sellers

Complicated interface for beginners

No direct integration with TikTok

Potential data privacy concerns

No free tier mentioned

Exporter limited to Amazon

Limited social media compatibility

No multi-language support mentioned

Q&A

What is Shulex VOC?

Shulex VOC is an AI-powered platform that assists in customer voice listening and product research. Specifically, it is designed for e-commerce, enabling brands to glean critical customer and product insights from reviews and feedback. It is primarily used by Amazon sellers and product managers for competition analysis, product development, and customer experience enhancement.

How does Shulex VOC work?

Shulex VOC operates by automating the analysis of customer voice and product research using AI and GPT-3 technologies. It processes reviews and feedback from various e-commerce platforms to present comprehensive insights to brands. These insights can then be used to improve product offerings and enhance customer service.

Can Shulex VOC be integrated with all e-commerce platforms?

Yes, Shulex VOC integrates seamlessly with all e-commerce platforms, making it a versatile tool for brands operating across different online marketplaces. It alsosupports integration with popular social media platforms.

How does Shulex VOC apply AI in its functions?

Shulex VOC applies AI in various ways in its functions. It uses AI to automate the process of Voice of Customer Analysis and Product Research. This involves processing large amounts of e-commerce reviews and feedback to extract key insights about customers, products, and the competitive landscape.

What specific AI and GPT-3 features does Shulex VOC implement?

Without specific technical details, it is assumed that Shulex VOC uses AI and GPT-3 for natural language processing to understand and analyze the content of customer reviews and feedback, and machine learning algorithms for pattern recognition and predictive analytics to derive key insights.

Is Shulex VOC suitable for Amazon sellers?

Yes, Shulex VOC is particularly beneficial for Amazon sellers. It can perform a detailed analysis of Amazon reviews to help sellers improve their products, service and overall customer experience.

What insights can I gain using Shulex VOC?

Using Shulex VOC, users can glean a deep and broad understanding of their customers, the competition, and their own offerings based on the analysis of reviews and feedback from e-commerce platforms.

Can Shulex VOC export reviews across different e-commerce sites?

Yes, Shulex VOC is capable of analyzing and exporting reviews across a variety of major e-commerce sites, thus providing a comprehensive view of customer sentiment and product perception across the market.

How can Shulex VOC help in product development?

Shulex VOC assists in product development by providing brands with detailed insights derived from customer feedback and reviews. These insights can highlight key areas where a product excels or falls short, enabling informed decisions for product improvements.

How can Shulex VOC improve customer experience?

Shulex VOC can be used to gain insights on areas of customer dissatisfaction, needs and desires which, when acted upon, can result in improved customer experience.

How does Shulex VOC help in winning the competition in e-commerce market?

Shulex VOC gives brands a competitive edge by providing them with data-driven insights derived from extensive review and feedback analysis. With these insights, brands can make informed decisions to enhance their products, tailor their offerings to match customer expectations, and outperform competitors.

Is Shulex VOC a certified service provider?

Yes, Shulex VOC is a trusted service provider certified by TRUSTe and is also a member of the Amazon Web Services Partner Network.

How does the ReviewExporter feature of Shulex VOC work?

The ReviewExporter feature of Shulex VOC allows users to export comprehensive review information from various e-commerce platforms for further analysis or record-keeping.

How can I sign up to Shulex VOC?

Users can sign up to Shulex VOC either with their Google account or via email on the Shulex VOC website.

What are the testimonials about Shulex VOC?

Testimonials for Shulex VOC are overwhelmingly positive. Users have praised the platform's ability to make product research efficient by aggregating and analyzing thousands of reviews. In particular, the PM team at Anker Innovation commends Shulex VOC for improving their productivity.

Does Shulex VOC have a chrome extension?

Yes, Shulex VOC offers a Chrome extension, which might provide users with easier access to its features directly from their browser.

Can Shulex VOC analyze feedback on social media?

Yes, Shulex VOC integrates with social media platforms, indicating that it's capable of analyzing customer feedback beyond just e-commerce sites.

How can Shulex VOC help in optimizing my Amazon product listing?

Shulex VOC can improve Amazon product listings by providing insights into what customers like, dislike, and wish to see improved in a product based on review and feedback analysis.

What kind of customer and product insights can I expect from Shulex VOC?

Shulex VOC can deliver insightful data related to customer preferences, behavior, and feedback about your products. It also provides insights on how products are perceived relative to competitors on e-commerce platforms.

What kind of customer voice listening does Shulex VOC offer?

Shulex VOC offers omni-channel customer voice listening. This means it processes and analyzes customer feedback and reviews across a wide range of platforms, including various e-commerce and social media sites.