Data analysis 2022-03-22
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Qualitative feedback analysis for data-driven decisions.
Generated by ChatGPT

Viable is an AI-powered qualitative feedback analysis tool that helps organizations understand their customers better. It uses advanced AI and NLP technology to provide detailed insights from customer feedback.

It enables companies to measure and improve their product-market fit, launch stronger messaging with deep audience insights, and make data-driven decisions faster.Viable's AI-powered reports provide instant, accurate, and data-backed insights for every team.

They go beyond sentiment analysis, tracking changes over time and providing summaries, urgency scores, product sub-themes, user profiles and more. It also uses customer traits and metadata to run true analysis and make recommendations based on details like NPS scores, customer tiers, region, and more.Viable can be used to analyze sales call transcripts, customer support tickets, market research, employee surveys, and more.

It also offers automated PII redaction and a white-glove service team to respond rapidly to custom data management requests. It is SOC 2 Type 2 certified, and requires only 500 datapoints for users to get started.

Viable offers a free 30-day trial to show off what its AI can do with users' data. It integrates directly with leading platforms like Zendesk, Intercom, or Front for customer support, Delighted for surveys, Gong for call transcripts, the app stores for product reviews, and more.

It also supports data from virtually any source via Zapier, or files imported in CSV format.


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Jun 30, 2023
Saves hundred of hours of manual analysis!

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Viable was manually vetted by our editorial team and was first featured on February 7th 2023.
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Pros and Cons


Provides detailed insights
Tracks changes over time
Tracks product sub-themes
Provides user profiles
Offers customized recommendations
Supports analysis of various data sources
Automated PII redaction
Rapid response customer service
SOC 2 Type 2 certified
Needs only 500 datapoints to start
Free 30-day trial
Integrates with major platforms
Can analyze sales call transcripts
Supports analysis of customer support tickets
Supports market research analysis
Supports analysis of employee surveys
Does not require SQL queries
Supports metadata analysis
Has a white-glove service team
Delivers weekly reports
Compliments, Complaints, Questions, Requests sorted by volume and urgency
Unlimited seats and integrations
Recommendations based on NPS scores etc.
True analysis using customer traits and metadata
Can import data from CSV files
Direct integration with Zendesk, Intercom, Front etc.
Provides deep audience insights
Automated qualitative data analysis
Tracks weekly changes
Boosts NPS score
Reduces support ticket volumes
Handles multidimensional data
Supports Zapier integration
Requires only one-time setup
Save time on data analysis
Automates feedback analysis
Supports Gong for call transcripts
Processing of confidential data securely
Generates human-like reports
Understands product-market fit
Analyzes and understands audience
Makes fast data-driven decisions
Optimizes product time-to-market
Customization of data management requests
Integration options with numerous tools
High accuracy and deep reasoning
Detailed user behaviour insights
Helps increase operating efficiency
Multiple stages of analysis


Requires minimum 500 datapoints
Limited integration platforms
No mobile app mentioned
No local language support mentioned
Absence of live support
Doesn't support real-time analysis
Lacks customizability


What is Viable?
What does Viable's AI-powered reports provide?
How can Viable be used for data analysis?
What kind of customer insights does Viable provide?
Does Viable require a minimum amount of data to start?
Do I get a free trial with Viable?
What platforms does Viable integrate with?
Does Viable support data imported from other sources?
What kind of data can Viable analyze?
How does Viable ensure data security?
What is the GPT-3 in terms of Viable's features?
How does Viable utilize customer traits and metadata for analysis?
Does Viable offer services for custom data management requests?
What is the significance of Viable being SOC 2 Type 2 certified?
How does Viable's AI go beyond sentiment analysis?
Can Viable's AI analyze sales call transcripts and customer support tickets?
How does Viable use NPS scores and customer tiers in its analysis?
Does Viable provide recommendations based on its analysis?
What is the significance of Viable's automatic PII redaction feature?
What are the benefits of utilizing Viable's free 30-day trial?

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