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Voice surveys 03 Aug 2020

Vocads Survey

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Conversational feedback collection for businesses.

Overview

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Generated by ChatGPT

Vocads is an AI-driven survey platform that reinvents the customer survey experience. It enables companies to collect richer data and gain real, honest and complete answers from their customers by using voice conversations with AI.

This leads to more accurate and detailed customer insights, which enable companies to adjust their strategies and retain their clients. The platform is easy to use, with no coding required and can be used to survey customers and employees alike.

It also provides data sovereignty and GDPR compliance, allowing companies to have full control over their data. Vocads collects more than just words and information, allowing companies to gain insight into customer feelings and emotional responses.

Additionally, it allows for surveys to be sent to customers in real-time, leading to higher engagement. Through its partners and clients, Vocads has received positive feedback about its technology and its ability to enhance customer experience.

Vocads also provides regular blog posts and a newsletter to keep users up to date on the latest trends in voice data.

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Featured

Vocads Survey was manually vetted by our editorial team and was first featured on November 19th 2022.

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Most impacted jobs

Customer Service Representative

Impact: 85%

Tasks: 1259

AIs: 5,743

Telesales Representative

Impact: 85%

Tasks: 145

AIs: 1,198

Data Entry Specialist

Pros and Cons

Pros

Voice conversational feedback

Richer customer data collection

Real-time survey sending

Capture emotional responses

Option for data sovereignty

GDPR compliant

No coding required

Can survey employees

Real, honest survey responses

Increased engagement with real-time surveys

Positive feedback from partners/clients

Regular blog posts and newsletter

Improved customer insight

Enhanced customer experience

Faster survey completion

Client retention strategy enhancement

Understanding of customer feelings

Cons

Voice surveys not universally liked

Unsupported languages could exclude audiences

Dependent on stable internet connection

Data interpretation needs manual review

Might misinterpret regional accents

Real-time responses may lead to incorrect answers

May not fully understand complex responses

Technical difficulties with voice recognition

Sensitive to background noise

Requires higher bandwidth for voice

Q&A

What is Vocads?

Vocads is an AI-driven survey platform that reinvents the traditional customer survey experience. It allows businesses to collect richer data and get genuine, detailed responses from customers by conversing with them through AI.

What is the purpose of Vocads and how can it be used by companies?

Vocads aims to revolutionize the way companies collect feedback by using voice conversations with AI. Businesses can use Vocads to gain more authentic responses and collect richer data from their customers. This allows them to adjust their strategies based on these insights and foster customer retention. The platform can also be used for employee surveys.

How does Vocads collect and process data?

Vocads collects data through AI-based voice conversations. The AI incorporates language understanding capabilities which process the voice data, converting it into meaningful insights. More than just words and information, Vocads allows companies to gain insight into customer feelings and emotional responses.

How does Vocads ensure GDPR compliance?

Vocads ensures GDPR compliance by providing full control to companies over their data content. Their AI facilitates brands to regulate their data in a solution that complies with the General Data Protection Regulation.

What kind of responses can Vocads collect aside from words and information?

Apart from words and information, Vocads also captures the emotional responses and feelings of customers, providing a deeper understanding into the customer's experience.

Can Vocads be used for employee surveys?

Yes, Vocads can be used to survey employees as well. It enables businesses to engage employees in a faster, more streamlined feedback process, providing a channel for employees to voice their thoughts and emotions.

Is it necessary to have coding skills to use Vocads?

No, it is not necessary to have coding skills to use Vocads. The platform promotes an easy survey creation process with a no-code platform making it intuitive to design and deploy voice surveys.

What advantages does Vocads offer in terms of data insights?

Vocads offers significant advantages in terms of data insights because it not only collates words and information, but also manages to glean customers' feelings and emotional responses. This added layer of understanding enables businesses to collect more granular and insightful information right from the customer's mouth.

How can Vocads help in enhancing a company's strategy?

Vocads can assist companies in refining their strategies based on the rich and detailed feedback collected. The data insights allow companies to identify areas of improvement or opportunities for building stronger relationships with their customers, thereby enabling them to adjust their strategies and foster client retention.

What is the process to design a voice survey on Vocads?

Designing a voice survey on Vocads is intuitive and doesn't require any coding knowledge. A simple, straightforward interface allows users to create a voice survey from scratch with ease.

How does Vocads help improve customer engagement?

Vocads enhances customer engagement by providing a more natural and personalized way of gathering feedback through AI-powered voice surveys. The platform encourages spontaneity by questioning customers at the right time, speeding up feedback collection, and fostering higher engagement levels.

Can templates be created and saved for future use on Vocads?

Yes, Vocads allows users to save templates for future use, making the process of creating and launching repeated survey campaigns time-efficient and streamlined.

Does Vocads provide real-time customer surveys?

Yes, Vocads allows for real-time customer surveys. It enables the collection of spontaneous responses, making the feedback more genuine and resulting in higher engagement from customers.

How can the collected data from Vocads help understand customer feelings?

Vocads collects data that not only includes words and information, but also emotional responses and feelings of the customers. This approach aids businesses in understanding more than just customer preferences or dislikes, but also how the customer feels about the services/products, providing deeper customer insights.

Why is Vocads described as a no-code platform?

Vocads is described as a no-code platform because it allows businesses to design, create, and deploy voice surveys without any need of coding knowledge. The platform provides an intuitive user interface, making the process easy and accessible for non-technical users.

Can Vocads surveys be sent out automatically?

IDK

Does Vocads provide updates about the latest trends in voice data?

Yes, Vocads provides regular updates on the latest trends in voice data through their blog posts and newsletters. They share insightful and informative content related to voice technologies and how to optimize them for business use.

What do existing customers and partners say about Vocads?

Customers and partners have offered a lot of positive feedback about Vocads. They appreciate the easy deployment process, the enriched data obtained from voice surveys, the spontaneity of the feedback, and the improved understanding of their clients.

Does Vocads provide demos for potential customers to try out?

Yes, Vocads does provide potential customers with the option to try out a live demo. They also offer a 1-month free trial, providing a hands-on experience of their voice survey technology.

What languages does Vocads support for its interface and surveys?

IDK