The app reset itself or the developers and wanted me to create a new account - beware the screen came up with a what appeared to be spying on the chat as it happened like a glitch but not a glitch (something you would see on TV like the TV not working properly). Or the app is simply a scam that takes your money (yes there are apps on Google Play and iStore that will scam you and take your money) and keeps resetting your account to pay more by getting you to create your account again. I sent a review on Google Play and they never replied. Be careful with this app because their companion AIs may even reset your app so you pay more and recreate your new account.