How does the 'Email Automation' module in Hyperfox work?
The 'Email Automation' module in Hyperfox automates intake of orders arriving via email. It validates these orders against customer agreements and delivery rules to ensure they are correct before forwarding them to ERP or TMS systems.
What is the functionality of the 'EDI Automation' module in Hyperfox?
The 'EDI Automation' module in Hyperfox controls and validates EDI/API orders. It provides a scalable way to receive, map, and validate EDI/API orders in compliance with business rules before routing them to the operational systems like ERP and TMS.
How does the 'Field Sales App' module benefit sales representatives?
The 'Field Sales App' in Hyperfox enables sales representatives to create validated orders directly in the field. This module checks orders against customer pricing and business rules, ensuring accuracy and compliance from the point of creation.
What does the 'Personalised Order Form' in Hyperfox do?
The 'Personalised Order Form' in Hyperfox serves to replace traditional order intake methods such as handwritten slips or email orders. It provides a customer-specific form which simplifies and standardizes the order process for businesses and their customers.
What features are offered in the 'B2B Customer Portal' of Hyperfox?
The 'B2B Customer Portal' in Hyperfox is a self-service platform for customers to place orders and view their status. It aims to reduce back-office intervention by empowering customers with real-time visibility and control over their orders.
How does Hyperfox integrate with existing ERP and TMS systems?
Hyperfox integrates with existing ERP and TMS systems through standard integrations, APIs, and software development kits. It supports scheduled import/export via CSV/XML files. This approach ensures a hassle-free integration process with the existing operational systems.
What are the main goals of Hyperfox for businesses?
Hyperfox's main goals for businesses are to streamline operations, reduce errors, mitigate operational risks and enhance customer service. It aims to do so by automating order intake, validating orders against business rules, and integrating seamlessly with existing ERP and TMS systems.
How does Hyperfox aid in error reduction and operational risk reduction?
Hyperfox aids in error reduction and operational risk reduction through each of its modules that validate all orders against B2B business rules before processing. This process eliminates errors that would have required rework and can cause operational disruptions.
How does Hyperfox enhance customer service?
Hyperfox enhances customer service by providing a 'B2B Customer Portal' that reduces back-office intervention. The platform allows customers to place orders and view their status in real-time, improving transparency and customer satisfaction.
How is Hyperfox designed to be scalable for businesses?
Hyperfox is designed to be scalable by virtue of its order validation and pre-processing capabilities. Businesses can increase order volumes without a corresponding increase in errors or manual workload, thanks to automated order intake, error checks, and compatibility with existing systems.
What validation checks does Hyperfox carry out un EDI/API orders?
Hyperfox validates EDI/API orders using its 'EDI Automation' module, it ensures that all EDI/API orders are received, mapped, and validated in a controlled, scalable way, based on B2B business rules. These checks ensure that the orders meet the necessary criteria before they are processed.
How does Hyperfox handle orders from the Field Sales App?
Orders from the 'Field Sales App' are handled by enabling sales representatives to create correct orders based on customer-specific pricing and rules. This module equips sales team members to generate validated orders directly in the field, cutting down on typical order errors and streamlining operations.
How does Hyperfox ensure seamless integration?
Hyperfox ensures seamless integration by maintaining compatibility with existing ERP and TMS systems. It offers standard integrations, APIs, and software development kits. Also, it supports scheduled import/export of data via CSV/XML, allowing for a smooth integration process.
How can Hyperfox help in reducing back-office intervention?
Hyperfox helps in reducing back-office intervention via its 'B2B Customer Portal'. This self-service platform enables customers to place orders and view their status independently, thereby reducing the need for back-office staff to process these tasks.
What is Hyperfox?
Hyperfox is a B2B order automation software developed specifically to simplify and expedite the intake and processing of orders in the distribution and logistics industries. As a control layer sandwiched between incoming orders and operational systems such as ERP and TMS, Hyperfox automates the capture of orders from various channels, validates these orders against business rules, and ensures they are routed to the correct ERP or TMS.
How does Hyperfox work?
Hyperfox works by automating the intake of orders across various channels, including email, EDI, web forms, and field sales. It validates these orders against established B2B business rules before they reach the ERP or TMS. This pre-validation process reduces errors, rework, and operational risks. It also provides modules to support this process, including 'Email Automation', 'EDI Automation', 'Field Sales App', 'Personalised Order Form' and the 'B2B Customer Portal'.
What industries benefit most from Hyperfox?
Industries like Food, Oil, gas & chemicals, Pharmaceuticals, Retail, Transport & logistics, and Warehousing & distribution can significantly benefit from Hyperfox. The tool simplifies and streamlines complex B2B order processes making it particularly advantageous for these sectors.
How does Hyperfox integrate with my existing ERP or TMS systems?
Hyperfox provides multiple options to integrate with existing ERP and TMS systems. It offers standard integrations, APIs, software development kits, and an option for scheduled import/export via CSV/XML. These features ensure smooth integration, eliminating the need for system migration.
Does Hyperfox require any system migration?
No, Hyperfox does not require any system migration. It is designed to be compatible with existing ERP and TMS systems, the integration process was built to ensure data remains secure while orders are accurately directed.
What are the core features of Hyperfox software?
The core features of Hyperfox software include modules such as 'Email Automation', 'EDI Automation', 'Field Sales App', and 'Personalised Order Form', designed to automate and simplify the order intake process. It also includes a 'B2B Customer Portal' for self-service orders and status viewing, contributing to a reduction in back-office intervention.
How does Hyperfox's 'Email Automation' module operate?
Hyperfox's 'Email Automation' module works by automating the intake of orders via email. It validates these orders against customer agreements and delivery rules, ensuring consistency and accuracy in order fulfilment.
What is the functionality of the 'EDI Automation' module in Hyperfox?
The 'EDI Automation' module in Hyperfox provides a mechanism to control and validate EDI/API orders. It allows for the receipt, mapping, and validation of EDI/API orders in a scalable and controlled manner.
How does the 'Field Sales App' of Hyperfox benefit sales representatives?
The 'Field Sales App' in Hyperfox benefits sales representatives by enabling them to create correct orders in the field, based on customer pricing and rules. This optimizes sales processes by ensuring that field sales orders abide by customer-specific guidelines.
What does the 'Personalised Order Form' module in Hyperfox do?
The 'Personalised Order Form' module in Hyperfox provides a customer-specific order form, designed to replace handwritten slips and traditional email orders. It supports clean, orderly, and efficient order submission.
How does the B2B Customer Portal in Hyperfox enhance customer service?
The B2B Customer Portal in Hyperfox is designed to enhance customer service by serving as a self-service platform. Customers can place orders, view their status, and manage transactions, reducing back-office intervention and increasing customer satisfaction.
How does Hyperfox's AI validation feature work?
In Hyperfox, AI validation is used for checking incoming orders against predefined B2B business rules. It serves as a verification layer to prevent errors and rework, ensuring only correctly formatted and validated orders reach the operational systems.
Does Hyperfox support multichannel order intake?
Yes, Hyperfox supports multichannel order intake, accepting orders from emails, EDI, web forms, as well as through the field sales app. It facilitates a wide range of submission options to cater to various client preferences and business scenarios.
Can Hyperfox reduce operational risks and errors in order processing?
Yes, by serving as a control layer between incoming orders and an organisation's ERP or TMS, Hyperfox can substantially reduce operational risks and errors in order processing. Its pre-validation process ensures that only validated and error-free orders pass through to the ERP or TMS systems.
What kind of orders can be automated using Hyperfox?
Hyperfox is capable of automating various types of orders. This includes but is not limited to orders arriving via email, EDI/API orders, orders made through web forms, and orders created in the field by sales representatives.
How does Hyperfox increase back-office efficiency?
Hyperfox increases back-office efficiency by automating various aspects of B2B order intake and pre-validation process. It also includes a self-service customer portal, which reduces the need for back-office intervention as customers can place orders and check their status themselves.
What security measures are in place to protect data in Hyperfox?
Hyperfox is built to ensure data integrity and system security. It provides seamless integrations with your existing systems while ensuring your data remains protected and all orders are routed correctly. Additionally, it does not necessitate system migration, keeping your data in its original location.
Does Hyperfox offer real-time order status updates?
The B2B Customer Portal in Hyperfox enables customers to place orders and view status in real-time, enhancing user experience by providing immediate access to order information.
Is the Hyperfox system designed for distribution and logistics operations?
Hyperfox is specifically designed to offer operational benefits to the distribution and logistics sector. The tool's functionalities such as automated order intake, validation, and routing to ERP and TMS systems make it ideal for these sorts of operations.
How does Hyperfox contribute to business growth and scaling?
Hyperfox can contribute to business growth and scaling by improving operational efficiency and enhancing customer service. By automating and streamlining order intake processes, reducing errors, and improving back-office efficiency, companies can increase their order capacity and service levels, thereby positioning themselves for growth and scalability.
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