Loman is an Artificial Intelligence (AI) powered phone agent designed for the restaurant industry, offering a suite of automated services. Primarily, Loman is capable of answering customer calls, taking orders, booking reservations, and responding to various inquiries around the clock.

Seamlessness is key in Loman's functionality as it is able to handle multiple calls simultaneously, thereby ensuring that no customer is put on hold or missed, a feature that is significant for operational efficiency and customer satisfaction.

It is also capable of answering questions specific to your restaurant due to its custom training feature. Notably, Loman offers integration with leading restaurant Point of Sale (POS) systems, thus, facilitating a smooth linkage between customer orders or reservations and the restaurant's workflow.

Multilingual abilities enable Loman to interact with customers in over 30 languages, significantly improving service reach and inclusivity. Other notable functionalities include lead capturing, custom quote generation, appointment booking, intelligent lead routing, inbound call analytics, and provision of call recording and transcription services.

Loman is not just an AI tool; it is an operational efficiency booster designed to improve customer experience and reduce labor costs while boosting revenues through its 24/7 availability and intelligent customer interactions.

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Loman was manually vetted by our editorial team and was first featured on May 9th 2024.

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Appointment Scheduler

Pros and Cons

Pros

Automated restaurant services

Answers customer calls

Takes orders

Books reservations

Responds to inquiries 24/7

Handles multiple calls simultaneously

No missed or on-hold customers

Custom training features

Integrates with POS systems

Multilingual (30+ languages)

Captures leads

Generates custom quotes

Books appointments

Intelligent lead routing

Inbound call analytics

Provides call recordings

Transcription services

Boosts operational efficiency

Reduces labor costs

Boosts revenues

Increases customer satisfaction

Capable of upselling

Allows staff task focus

Automates phone orders

Handles menu specific questions

Maximizes productivity

Seamless POS integration

Customizable voice options

Call forwarding options

Real-time order accuracy

Advanced natural language processing

Transparent call recording options

Cons

Limited to restaurant industry

Requires thorough custom training

Depending on phone system compatibility

Lack of integrations mentioned

Limited to 30 languages

Recordings may raise privacy issues

Assumed familiarity with POS systems

May not handle uncommon queries

Inability to understand complex phrases

Q&A

What features does Loman offer specifically for the restaurant industry?

Loman offers a variety of features specifically tailored to the restaurant industry. These include taking phone orders, booking reservations, answering queries related to the restaurant, and functioning without breaks. Loman's ability to handle multiple calls simultaneously and its integration with leading restaurant POS systems ensures uninterrupted and smooth service. It also supports over 30 languages for enhanced customer interaction. Other industry-specific benefits comprise lead capturing, custom quote generation, appointment booking, intelligent lead routing, inbound call analytics, and providing call recording and transcription services.

How does Loman handle multiple customer calls simultaneously?

Loman uses advanced AI technology to handle multiple customer calls at once. This means that it can seamlessly handle an influx of phone calls, ensuring no customer is ever put on hold or missed. This not only maximizes productivity but also enhances customer satisfaction.

Can Loman answer questions custom to my restaurant?

Absolutely. One of the key features of Loman is its custom training ability, which allows it to answer questions specific to your restaurant. The AI is trained thoroughly on each restaurant's unique business information, enabling it to respond to specific questions about the menu, dietary restrictions, or any other queries a customer might have.

Which POS systems can Loman integrate with?

Loman is designed to integrate smoothly with leading restaurant Point of Sale (POS) systems. This includes popular platforms like Square, Toast, Chownow, Revel, and more. The integration allows for a smooth and efficient communication between customer orders or reservations and the restaurant's workflow.

How does Loman's multilingual ability work and how many languages does it support?

Loman is designed with multilingual capabilities to interact with customers in over 30 languages. It detects the language a customer is speaking and responds in that same language automatically, ensuring broad service reach and inclusivity.

Can Loman capture and route leads intelligently?

Yes, Loman possesses an intelligent lead routing feature. The AI captures leads and routes them as per set criteria. This feature significantly improves lead management and ensures that potential customers are directed appropriately for most effective results.

Does Loman provide inbound call analytics?

Indeed, Loman provides inbound call analytics. This insightful feature offers an understanding of the number of leads being generated and closing rates, providing valuable data for strategic decision-making and further optimization of services.

Does Loman offer call recording and transcription services?

Yes, Loman does offer call recording and transcription services. This feature records and transcribes all calls with opt-in, serving as a valuable resource for reviewing customer interactions and gathering essential business intelligence.

How does Loman help improve operational efficiency?

Loman improves operational efficiency in several ways. It handles customer calls, takes orders, books reservations and responds to inquiries round the clock, ensuring that no customer call is missed. Its ability to handle multiple calls simultaneously ensures seamless service. Loman's integration with leading restaurant POS systems streamlines the handling of customer orders or reservations, further enhancing efficiency.

How does Loman reduce labor costs in a restaurant?

By automating tasks like answering calls, taking orders, booking reservations and responding to inquiries, Loman allows restaurants to reduce labor costs significantly. The AI's ability to work 24/7 means that these services can go on without the need for human staff, eliminating expenses associated with overtime pay, night shifts or call handling personnel.

How does Loman enhance customer experience?

Loman enhances customer experience through its capabilities to respond instantly to calls, take accurate orders, book reservations, and answer inquiries efficiently in over 30 languages. It also eliminates waiting times as it can handle multiple calls simultaneously, ensuring that no customer is put on hold. This kind of prompt and personalized service leads to a more satisfying customer experience.

Does Loman have the ability to generate custom quotes?

Yes, Loman has a feature that allows for the generation of custom quotes or estimates on demand. This feature can greatly assist in providing order estimates to customers during their interaction, enhancing customer experience and allowing for a smoother order process.

Can customers book appointments through Loman?

Absolutely. Loman is equipped with a feature that allows customers to book appointments. This includes the capability to capture necessary information during the booking process, adding to the convenience of customers and improving their engagement with the restaurant.

Can Loman interact with customers 24/7?

Yes, Loman is available 24/7, allowing it to interact with customers round the clock. This means it can take orders, book reservations, answer queries and more at any time of the day or night, according to customer preference and schedule.

How does Loman contribute to increased revenues for a restaurant?

Loman contributes to increased revenues by ensuring no customer call is ever missed, thereby capturing every potential order. It offers personalized and instantaneous responses, leading to higher customer satisfaction and enhanced customer loyalty, both of which directly impact business revenues positively. It operates 24/7, ensuring constant revenue generation beyond typical business hours. Moreover, through its efficient handling of calls, orders and reservations, Loman helps improve operational efficiency, thereby indirectly contributing to cost savings and higher profits.

Can Loman handle reservation booking for restaurants?

Yes, Loman is equipped to handle reservation bookings efficiently for restaurants. It simplifies the reservation process, ensures accuracy, and can book reservations round the clock, enhancing customer experience and contributing to better table management.

How does Loman handle order taking?

Loman handles order taking through a combination of its understanding of the restaurant's menu and its advanced natural language processing algorithms. It handles both simple and complex orders accurately, with the ability to ask clarifying questions to ensure complete order accuracy when necessary.

Does Loman have any features for lead capturing?

Loman comes with a robust lead capturing feature. It is designed to effectively capture leads during phone interactions. All details from calls such as the caller's details, needs, preferences, and the nature of the inquiry are captured, providing valuable data that can aid restaurants in decision-making, marketing efforts, and improving customer service.

Can Loman be custom trained?

Yes, Loman can be custom trained according to the needs of each restaurant. This allows it to answer questions specific to each restaurant and learn the nuances of each business it serves. This custom training ensures that Loman can always deliver specific and accurate responses to customer inquiries.

How does Loman integrate with restaurant workflows?

Loman integrates with restaurants' workflows through its seamless integration with leading restaurant Point of Sale (POS) systems. Once an order is placed or a reservation is made, Loman ensures this information is streamlined directly into the restaurant's workflow. This allows for real-time updates and ensures smooth operations within the restaurant.