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August 27, 2024
Inputs:
AudioTabularAPI
Outputs:
AudioTabularAPI
Supercharge dealership performance with AI
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Numa is an AI tool designed to enhance dealership performance by harnessing the power of modern Generative AI. It aims to improve the customer experience through autonomous actions and real-time service updates.

The tool provides capabilities for capturing every Repair Order (RO) and scheduling service appointments without human involvement. It is engineered to respond to 100% of customer calls and meet customer demands at scale, without the need to increase staff.

Also, Numa offers functionalities for setting custom rules to route and label conversations based on specific customer needs and dealership criteria. The tool prominently focuses on improving Business Development Center (BDC) efficiency by leveraging voice technology to detect customer intent.

As part of its advanced service offerings, it can also provide automated status updates aimed at improving Customer Satisfaction Index (CSI) and reducing service advisors' workloads.

Another feature Numa offers is the delivery of personalized service at scale. It empowers teams by providing them with live Dealership Management Systems (DMS) activity when communicating with customers, thanks to integrations with leading DMS.

Numa aims to make each customer feel prioritized, eliminating hold music and unanswered voicemails, thus enhancing the overall customer service experience.

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Numa was manually vetted by our editorial team and was first featured on August 27th 2024.

Pros and Cons

Pros

Enhances dealership performance
Autonomous customer service
Real-time service updates
Automated Repair Order capture
Automated service appointment scheduling
100% customer call response
Scalability without increasing staff
Custom rule setting for conversations
Improvement of BDC efficiency
Voice technology for intent detection
Automated status updates for CSI enhancement
Service advisors' workload reduction
Delivery of personalized service at scale
Live DMS activity provision
Integration with leading DMS
Complete customer prioritization
Elimination of hold music
No unanswered voicemails
Increased Customer Satisfaction Index
Systematic dealership criteria labelling

View 15 more pros

Cons

Limited to dealership industry
Lack of multi-language support
Potential privacy issues
Dependence on telecommunication
Inability to handle complex scenarios
Dependent on DMS integrations
Limited to customer service scope
Potential poor handling of exceptions
No stated offline capabilities

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Q&A

What is Numa Numa's main function in regards to dealership performance?
How does Numa Numa use generative AI to enhance dealership performance?
How does Numa Numa contribute to improving customer experience?
How does Numa Numa capture every Repair Order (RO)?
How does Numa Numa automate scheduling service appointments?
Can Numa Numa really respond to 100% of customer calls?
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