AI agents that run your delivery operations.

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July 1, 2026

2026 Rank: #1972

Onro

Lithuania Onro Delivery management

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Agents API

AI agents that run your delivery operations.

API Courier Operations Delivery Management Route Optimization On-demand Pickup & Delivery Last Mile DeliveryFree + from $239/mo

Overview

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Overview

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Onro introduces AI Agents that work alongside dispatchers, customer support teams, and delivery operations to automate customer communication throughout the delivery journey.

Instead of relying on staff to manually contact every recipient, the AI Agent proactively reaches out through WhatsApp or other communication channels when delivery events occur. It can answer questions, collect information, update delivery details, and keep orders moving without requiring human intervention.

The AI Agent can:

- Contact recipients automatically when delivery events are triggered.
- Confirm pickup and delivery orders before dispatch.
- Share delivery status and estimated arrival times.
- Update drop-off locations for on-demand deliveries.
- Update delivery locations for pickup and delivery orders.
- Add delivery notes provided by customers.
- Reschedule deliveries when recipients are unavailable.
- Confirm Cash on Delivery (COD) availability.
- Handle COD rescheduling when needed.
- Retrieve customer orders and provide live status updates.
- Integrate with WhatsApp Business.

Every interaction is synchronized with the Onro courier software. Your operational team is allowed to maintain visibility while reducing manual communication. Delivery updates, recipient responses, location changes, notes, and scheduling requests become part of the delivery workflow automatically.

Onro AI helps courier and logistics businesses reduce support workload, improve recipient engagement, minimize failed deliveries, and allow operational teams to focus on exceptions instead of routine communication, by automating repetitive tasks.
Onro is an AI courier software platform that helps businesses manage and automate delivery operations through a single system. Onro is designed for courier companies, logistics providers, retailers, distributors, and other organizations that operate delivery services. It supports the complete delivery lifecycle, from order creation and dispatching to driver coordination, route planning and optimization, warehouse operations, on-demand delivery, real-time tracking, customer communication, and proof of delivery.

Onro AI Agents are helping courier teams reduce manual work and improve coordination across delivery workflows. Used by businesses in more than 50 countries, Onro provides the tools needed to manage modern last-mile delivery operations at scale.

Supported features

Key Features

Ai Agents
Automation And Scheduling
Auto Dispatching
Driver App
Dispatcher Panel
Customer Portal
Customer Apps
White Labelling
Admin Dashboard
Tracking Link
Barcode Scanning
Scanner App
Multi-warehouse Management
Route Planning
Route Optimization With Time Estimates
Custom Fields
Tags
Proof Of Delivery
Cash On Delivery
Order Management
Chain Of Custody Tracking
Delivery Notifications
Failure Management
Team Management
Billing And Invoice
Vehicle Management
Service Management
Parcel Locker Integration

Releases

OnroInitial

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Initial release

July 1, 2026

Initial release of Onro.

Author

Onro

@onro

Onro is an AI courier software platform that helps courier and logistics businesses manage dispatching, drivers, warehouses, tracking, and customer communication. AI Agents automate operational tasks, enabling teams to run delivery operations more efficiently. More info: https://onro.io

onro.io

Company

Onro

🇱🇹 Lithuania

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Joined: June 2026

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$239/month

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Monthly

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No Refunds

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14 days

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Lithuania Onro Delivery management

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Pros and Cons

Pros

Automates end-to-end delivery operations

Proof of delivery feature

Cash on delivery system

Integrated barcode scanning

Routes enhancement feature

Comprehensive driver management

Supports various operational roles

First-mile to last-mile delivery

Automates dispatch and labelling

Route execution in driver app

Track driver earnings

Marks failed deliveries

Integration with Shopify

Auto dispatching enabled

Integration with e-commerce platforms

Bulk order import feature

Role-based system access

In-app order booking

Order tracking for clients

Delivery lifecycle management

On-demand pickup and delivery

Shipment tracking in real-time

Centralized control for dispatchers

Implements chain of custody

Support for global delivery

Invoicing and billing automation

Schedule delivery orders in advance

White label customer tracking interface

Customizable courier platform

Auto-generate shipment labels

Warehouse user role support

Smart notifications for customers

Warehouse operations management

Multi-stop delivery handling

Courier ecosystem support

Handle payments in app

Built-in rating system

View 32 more pros

Cons

Enterprise capabilities may exceed small business needs

Feature depth can increase the learning curve

Implementation requires configuration

No offline functionalities

Limited analytics and report features

Q&A

What is Onro?

Onro

🛠️ 1 tool

wrote:

Onro is an AI courier software that helps manage end-to-end delivery operations. It automates dispatch, enhances routes, manages deliveries, and features functionalities like proof of delivery, cash on delivery, barcode scanning, real-time chat, and driver management. It offers solutions for on-demand pickup & delivery, last-mile delivery, route optimization, delivery management, food delivery, medical courier and more, efficiently supporting roles such as dispatchers, drivers, warehouse staff, and finance teams.

How does Onro enhance delivery routes?

Onro enhances delivery routes by utilizing its AI-powered features to optimize routes for timely and efficient deliveries. It provides centralized control for dispatchers with features like route planning and auto dispatching, enabling the creation of the most effective paths for delivery.

What are the key features of Onro?

Key features of Onro include proof of delivery (POD), cash on delivery (COD), barcode scanning, real-time chat, and driver management. It also has functionalities for route optimization, last-mile delivery, on-demand pickup & delivery, auto dispatching, and shipment labelling. Additionally, it includes a customer-facing app that allows clients to book and track orders, give feedback, chat in-app, and handle payments. Plus, it also features a driver app with tools for route execution, order assignment, tracking of earnings, proof of delivery/pickup collection, and marking of failed deliveries.

How does Onro manage cash on delivery (COD)?

Onro

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wrote:

In the case of Cash on Delivery (COD) management, Onro offers a driver app feature where drivers can collect and record cash payments directly in the app. This allows for efficient and secure handover of payments. Onro also supports the cash on delivery life-cycle from collecting to the withdraw.

What are the benefits of Onro's real-time chat?

The real-time chat feature offered by Onro benefits both the courier service and the customer by providing an instant communication channel. It allows drivers, dispatchers, and customers to share important updates, resolve queries, and ensure smooth delivery operations. It helps to solve any communication gap and reduces the potential for mistakes in delivery.

Can Onro integrate with e-commerce platforms such as Shopify?

Onro

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wrote:

Yes, Onro has Shopify app and WooCommerce app, and is integrated with e-commerce platforms. These seamless integrations allow orders to be directly managed within Onro, resulting in an efficient and effective courier delivery operation.

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Does Onro offer solutions for food and medical courier delivery?

Yes, Onro offers solutions for both food delivery and medical courier service. The flexibility and diverse range of features with Onro's platform allows these specific types of deliveries to be managed successfully.

How is first-mile pickup handled by Onro?

First-mile pickup is handled by Onro through comprehensive logistics lifecycle management, which covers not just the last-mile delivery, but the initial stages too. From first-mile pickup to mid-mile transfers, every stage of the process is meticulously managed and tracked with the help of Onro.

What features are included in Onro's driver app?

Onro

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wrote:

Onro includes a driver app with features such as route execution, order assignment, proof of delivery/pickup collection, wallet, barcode scanning, navigation, and tracking of earnings. The app also allows drivers to mark failed deliveries. It's designed to be an essential tool for drivers, assisting with each step of the delivery process.

Can customers track their orders through Onro?

Onro

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wrote:

Yes. Onro customer app eliminates communication gaps by allowing clients to book and track orders, send feedback, chat in-app and handle payments. All these functions result in a robust client experience. Onro also provides white-labeling and tracking page.

Does Onro manage failed deliveries?

Onro

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wrote:

Yes. In the driver app, drivers can mark failed deliveries and record reasons immediately. This feature helps significantly in maintaining accountability and helps to address and resolve issues quickly.

How does Onro support roles such as dispatchers and warehouse staff?

Onro supports various roles such as dispatchers, drivers, warehouse staff, finance teams and customers. The platform provides appropriate tools for each role for efficient operation, and offers a centralized control for dispatchers, including features such as route planning, auto dispatching and shipment labelling.

What does the automation of dispatch by Onro involve?

Onro

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wrote:

The automation of dispatch by Onro involves the use of AI to streamline the dispatch process. By procuring the most optimal routes, managing the drivers, and keeping track of deliveries, dispatching becomes efficient. The dispatch process, powered by Onro, encompasses route planning, auto dispatching and shipment labelling.

What functionalities does Onro's route planning offer?

Onro's route planning offers optimized delivery routes for more efficient and quick deliveries. The tool allows dispatchers to plan the best possible journey paths for their drivers, which results in improved productivity and on-time deliveries.

How does Onro's system support order assignment?

Order assignment in Onro's system is a function that enables efficient delegation of delivery tasks to drivers. The orders can be automatically assigned to the best-suited drivers in real time, thereby increasing effectiveness and reducing delivery time.

Can Onro manage end-to-end delivery operations?

Yes, Onro specializes in the management of end-to-end delivery operations. It offers a comprehensive tool that manages every step of the process, right from first-mile pick-up, through mid-mile transfers, up to last-mile delivery. All of these processes are streamlined by automating dispatch, enhancing routes, and managing deliveries all from one platform.

What kind of delivery workflow can be executed with Onro?

Onro

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wrote:

A broad array of delivery workflows can be executed. These workflows range from on-demand pickup & delivery, last-mile delivery, route optimization, delivery management and also extend to more specialized services like food delivery and medical courier.

How does Onro's barcode scanning work?

Onro

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wrote:

Onro's barcode scanning enables warehouse, hub, and operations teams to process delivery orders quickly by scanning parcel barcodes instead of updating orders manually. Users first filter the orders they want to work with, select an operational action such as updating a status or viewing order information, and then scan parcels one by one. Each successful scan automatically applies the selected action and marks the order as processed, providing clear visibility throughout the scanning session. Barcode scanning supports common logistics workflows including inbound and outbound processing, route assignment and verification, warehouse transfers, return handling, and bulk status updates, helping businesses improve accuracy and efficiency across warehouse and delivery operations.

Does Onro support route optimization and delivery management?

Yes, Onro fully supports route optimization and delivery management. It uses AI to optimize routes for efficient deliveries and provides centralized control to dispatchers with features such as route planning and auto dispatching. On top of this, it has functionalities to manage entire end-to-end delivery operations.

Can customers handle payments using Onro?

Onro

🛠️ 1 tool

wrote:

Yes, customers can handle their payments using Onro. The customer-facing app allows clients to book and track orders, send feedback, chat in-app and also handle payments, making the entire transaction process digital.

How do Onro AI Agents support delivery operations?

Onro

🛠️ 1 tool

wrote:

Onro AI Agents automate routine operational and customer communication tasks throughout the delivery lifecycle. They can proactively contact recipients through WhatsApp or other channels, confirm deliveries, share order status and ETAs, collect delivery instructions, update drop-off locations, reschedule deliveries, confirm Cash on Delivery (COD) availability, and add customer notes directly to delivery orders. Onro AI Agents help reduce manual workload for dispatch and support teams while keeping delivery information synchronized across the platform.

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