Overview

PerfectBot is an AI agent add-on to Gorgias. It provides instant and accurate responses to customer questions, 24/7.

PerfectBot studies help center, past tickets, and best practices of an online store to deliver context-aware responses. Thanks to OpenAI technology, PerfectBot handles complex support conversations in natural language.

Our AI agent enables businesses to reduce workload by handling repetitive tickets and letting the customer support team spend more time on high-value tickets. It helps optimize the first response time by providing customers with instant, automated responses, positively impacting the shopping experience.

PerfectBot offers a one-click integration with Gorgias. It works natively with Gorgias's help desk to create a seamless experience for your agents and customers. Every interaction between the bot and the customer is saved as a ticket in the Gorgias back-office, allowing the team to monitor the quality and accuracy.

It's capable of dealing with a wide variety of customer inquiries, and in cases of more complex issues, it can smoothly transfer the conversation to a human support team member.

PerfectBot boosts Gorgias automation features, leading to a full conversational experience. Additionally, the app cooperates smoothly with the Gorgias order management widget.

Releases

PerfectBotInitial

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Initial release

April 18, 2024

Lucas Lewandowski

wrote:

Initial release of PerfectBot.

Lucas Lewandowski

@lucaslewandowski

CEO @ PerfectBot

perfectbot.ai

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Beginner

Joined: April 2024

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$99/month

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E-commerce PerfectBot

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Pros and Cons

Pros

Specializes in ecommerce customer service

Integrates with Gorgias

Automates customer service tickets

Understands brand's specific content and policies

Uses past customer tickets for learning

Uses Help Center resources for learning

Uses Shopify product details for understanding

Uses company blogs for learning

Includes built-in optimization tools

Allows for regular updates and improvements

Deals with wide variety of inquiries

Transfers complex issues to human agents

Includes smart handover scenarios

Includes activity tagging

Includes conversation monitoring

Studies brand's voice and policies

Natural language conversations

Trusted by hundreds of Shopify stores

Fully customizable

Boosts Gorgias automation features

Cooperates with Order Management

Replaces basic automation features

Free 30-day trial

Learn from Gorgias Help Center

Learn from Gorgias Tickets

Learn from Shopify product content

Automated content sync soon

Understands complex questions

American English and British English support

43 languages support soon

Safeguards against hallucinations

Performance metrics included

Gorgias Chat and Email channels

View 28 more pros

Cons

Only integrates with Gorgias

No real-time conversation tracking

No multi-language support

Limited automation features

Lacks email, Messenger, WhatsApp functionalities

Gorgias required for operation

Optimization via specific internal notes

Doesn't learn from Gorgias Macros & Rules

May offer some off-topic replies

View 4 more cons

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Q&A

What is the main purpose of PerfectBot?

PerfectBot serves as an Artificial Intelligence-powered chatbot designed to enhance ecommerce customer service. Its main purpose is to automate a large portion of customer service tickets, thereby leading to a reduction in operational costs, improved customer satisfaction, and facilitating seamless ecommerce operations.

How does PerfectBot integrate with Gorgias?

PerfectBot integrates seamlessly with the Gorgias help desk, enhancing the native features of the platform. It works as an automation add-on for Gorgias, handling responses and boosting the desk's inherent capabilities with features like smart handover scenarios, activity tagging, and conversation monitoring.

Can PerfectBot handle a variety of customer queries?

Yes, PerfectBot is capable of managing a broad range of customer inquiries. This versatility is achieved through policies and context understanding, allowing PerfectBot to provide accurate responses relevant to customer queries.

What happens when a customer query is too complex for PerfectBot?

When a customer query is too complex for PerfectBot, it can smoothly transfer the conversation to a human support team member. This transition ensures that more intricate issues are dealt with appropriately, integrating human expertise where necessary.

How do I update and improve PerfectBot’s knowledge base?

Improving PerfectBot's knowledge base is simple. Users can utilize a built-in optimization tool named Gorgias Internal Notes. Through this, users can regularly update and optimize the bot's knowledge base, improving both its accuracy and overall performance.

What sources does PerfectBot use to understand a brand's specific content and policies?

PerfectBot uses multiple sources to understand a brand's content and policies. These sources include past customer tickets, Help Center resources, Shopify product descriptions, and the brand's blog posts. These elements provide an insightful range of reference material for PerfectBot to learn from.

+ Show 13 more

How does PerfectBot help in reducing operational costs?

PerfectBot helps in reducing operational costs by automating a significant proportion of customer service tickets. By handling common inquiries and tasks, it reduces the workload on human agents, thereby saving on labor costs.

What are the built-in optimization tools in PerfectBot?

PerfectBot features built-in optimization tools such as Gorgias Internal Notes to enhance its performance. Through this platform, users can regularly update and improve the bot's knowledge base, thereby optimizing its efficiency, understanding, and response to customer queries.

How does PerfectBot enhance ecommerce customer service?

PerfectBot enhances ecommerce customer service by providing accurate responses to customer inquiries based on the brand's content and policies. Its capabilities allow it to handle numerous customer issues, freeing up human agents and speeding up overall response times, which improves customer satisfaction levels.

What is the role of Shopify product details in PerfectBot's functioning?

Shopify product details play an integral role in PerfectBot's functioning. The chatbot uses information from Shopify to understand product details, enriching its knowledge base and enabling it to provide accurate responses about products during customer engagements.

How does PerfectBot use past customer tickets to enhance its responses?

PerfectBot draws upon past customer tickets to enhance its responses. It analyzes these records to understand past customer issues and the solutions provided. This informtion helps it train its algorithms to provide better, contextually appropriate responses to customer inquiries.

What exactly does the Gorgias Internal Notes feature in PerfectBot do?

The Gorgias Internal Notes feature allows users of PerfectBot to regularly update and refine the bot's performance. Users can add notes within the tool's dashboard to guide PerfectBot and optimize its functioning based on its previous performance and new data it needs to consider.

Can PerfectBot replace human customer service agents?

While PerfectBot can effectively handle a substantial volume of customer inquiries and service tickets, it is not primarily designed to replace human customer service agents. Instead, it works in cooperation with the human agents, handling simpler tasks, budding out when queries are too complex, and facilitating smoother operational processes.

What is the benefit of PerfectBot's ability to smoothly transfer a conversation to a human support team member?

PerfectBot's ability to seamlessly transfer complex cases to a human support team member ensures that more intricate issues are satisfactorily solved. It ensures that all issues get the necessary level of attention, enabling the provision of excellent customer service regardless of the complexity of the issue at hand.

How does PerfectBot monitor conversations?

PerfectBot has the capability to monitor conversations. It does this by tracking its interactions with customers, scrutinizing the quality of dialogue, and observing response times. This helps in identifying areas of improvement, developing better responses, and overseeing customer service quality.

What is a smart handover in PerfectBot?

A smart handover in PerfectBot refers to the bot's ability to pass on more complex or difficult customer issues to a human agent. It can automatically identify when a case may be beyond its AI capabilities and transition the conversation to a human agent seamlessly to provide continued customer service.

How does PerfectBot interact with a brand's blogs and help center resources?

PerfectBot interacts with a brand's blogs and Help Center resources by incorporating this content into its knowledge base. Information gleaned from these resources helps the bot understand the brand's voice, products, policies, and common customer issues. This allows it to provide contextually accurate and effective responses to customer queries.

What makes PerfectBot the smartest AI agent for Gorgias?

What makes PerfectBot the smartest AI agent for Gorgias is primarily its integration and optimization capabilities. Add to that its ability to learn from multiple sources of content, its smooth transfer function for more complex issues, and tools for regular updates and improvements make it particularly innovative for Gorgias users.

Can PerfectBot work 24/7 and offer continuous customer service?

Yes, PerfectBot can operate 24/7, offering continuous customer service. Its automation capabilities allow it to handle customer queries at all times, improving response times, and ensuring satisfaction as customers get instant and accurate responses any time they engage with the bot.

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Overview