UC Analytics Copilot

UC Analytics Copilot is a GPT developed by Metropolis. This tool specializes in providing informed analysis to enhance the experience and productivity of Microsoft Teams users.

It operates as an add-on to ChatGPT Plus, contributing to its array of functionalities. The primary function of UC Analytics Copilot is to capture, process, and visualize data relating to Microsoft Teams communications.

This includes gathering and interpreting data on total calls handled, average call duration, and the queue duration to aid in team performance assessment.Another integral feature of this GPT is its ability to identify and rank the top 10 performers based on their handling of calls.

Through the generation of bar charts, this tool provides a straightforward approach to assessing agent performance. This visual representation aids in identifying areas of strength and opportunities for improvement within the team.

In the realm of optimizing public switched telephone network (PSTN) logs, this tool stands out by providing practical suggestions. These can contribute to improved team dashboards and ultimately, better team performance.

The UC Analytics Copilot is designed to be beginner-friendly thanks to its use of simple prompt starters, allowing users of varying technical proficiency to leverage its features effectively.

It goes beyond simply serving as an analytics tool, standing as a copilot, ready to assist in facilitating a more enhanced Microsoft Teams experience.

This GPT is accessed by signing up on the Metropolis website and, subsequently, requires a ChatGPT Plus subscription.