Mini tools
Glassix
Overview
Glassix is an AI-assisted customer communication and messaging platform. It boasts a unified inbox that aggregates all business conversations across various channels, making for a centralized location for managing customer dialogue.
This includes a multitude of channels including IM apps, SMS text, email conversations, live chat, social media interactions and even specific platforms such as WhatsApp and Apple messages for business.
In addition to raw communication, the platform also leverages chatbots and conversational AI to accelerate response times and improve overall customer satisfaction.
The assignment of conversations to specific agents is dynamic, facilitated by a conversation routing engine, which customizes routing rules for effective management at scale.
Customers are provided with a seamless experience due to continuity of conversation across different channels and departments. A history of conversations is maintained in a single panel, providing streamlined engagement across agents, chatbots, and channels.
The platform supports media sharing that includes videos, images, voice notes and digitally signed documents. Additionally, the visual chatbot builder tool allows businesses to create automated workflows, which can be launched across all platforms with a single click, providing real-time monitoring and potential for agent takeover when necessary.
Offered in convertible plans for businesses of varying sizes, Glassix finds application across diverse industries including e-commerce, hospitality, higher education, real estate, citizen services, automotive dealerships, telecommunications and insurance.
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