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We taught the AI to doubt itself. Resolution rate across live customers went from 74% to 85%. CoSupport AI 2.0, line by line: – How it thinks: answers in one pass became searches, checks, re-checks. The agent questions its own first draft before your customer ever sees it – What it can do: reads and replies became reads, replies, acts. Refunds issued, orders updated, subscriptions cancelled, with no agent touching the ticket – Why it answered: black box became a decision log on every reply. Your team can audit any answer in about 10 seconds – Where it looks: 7 knowledge sources per ticket became 15 – Out of the box: Shopify and Stripe work from day one Everything changed except the deal. Start a pilot with 1000 free AI responses, we put the KPI in writing: 60% AI resolution by day 60. The agent misses the target, you pay nothing.
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Jiang Yaokai🙏 8 karmaSep 9, 2024@Momen AIIntegrated vector db tool invocation typed json output, pretty standard AI agent builder. Lack of pre-defined tools is a bit of a drawback compared to alternatives like Relevance.ai. BUT, it makes up for it as it allows you to monetize with account system / stripe integration. It is also WAAAAAAY cheaper than Relevance.ai Bubble.io.
