Your frontline brand control center.

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August 10, 2025

Cheers.Tech

Reputation management

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5.0(4)4

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Reputation management44 0

Customer Feedback Reputation Monitoring Customer Interaction Brand Management Employee Performance Tracking Social Mentions Analysis

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Dylan Allen

🛠️ 1 tool

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Cheers is positioned as a frontline brand control center. It is designed to help businesses monitor and manage their reputation through a system that directly attributes customer feedback, online reviews, and social mentions to specific frontline employees.

Cheers helps answer three key questions about a company's brand: What is the brand's reputation? Who is driving it? And how can it be improved? A unique feature of this tool is how it links customer feedback directly to individual employees, thus facilitating a clear understanding of who is driving success and where attention needs to be focused.

The tool employs NFC smart badges or unique links used by frontline employees to request customer feedback. This system allows for immediate, frictionless interaction, without the need for the customer to download any applications.

When a customer interacts with these prompts, they are directed to a branded page where they have several one-tap options, like leaving an online review across various platforms, joining a loyalty program, or referring a friend among other things.

With Cheers, managers can move beyond the ambiguity of anonymous aggregated data to gain insights at the individual level, helping them identify top performers and target areas for improvement more precisely.

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August 10, 2025

Dylan Allen

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Initial release of Cheers.Tech.

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Reputation management Cheers.Tech

Reputation management

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Pros and Cons

Pros

Employee-specific customer feedback

Instant customer feedback

No customer download needed

One-tap customer feedback options

Loyalty program integration

Referral program integration

NFC Smart Badges used

Online review platform integration

Identifies top performers

Identifies areas for improvement

Real-time brand monitoring

Frontline brand control center

Reputation management functions

Social mentions analysis

Business intelligence analysis

Customer interaction management

Employee performance tracking

Brand management functions

Frontline employees support

Feedback linked to employees

Individual level insights

Real-time control center

Insightful performance reports

No data anonymizing

Targeted coaching support

Brand health score metrics

360-degree customer view

In-depth online reviews analysis

Eliminates the need for guesswork

Integrated review collection

Employee-specific badges or links

Supports various online platforms

Customizable for different businesses

Direct mapping of customers and employees

Instant reputation tracking

Tracks specific interactions instantly

Supports actions based on certainty

Provides actionable insights

Customer service management

Customer experience enhancement

Attribution-focused feedback mechanism

Specific monitoring of social mentions

Employee-specific online review tracking

Affiliated with various major brands

Business-wide reputation management system

Promotes happier customers and employees

Assists in improving company reputation

View 42 more pros

Cons

No API available

Reliance on NFC technology

Requires physical badges/links

Limited third-party integrations

No mention of data security

No mobile app

No multilingual support

No custom branding options

No information on scalability

Reliance on employee engagement

View 5 more cons

1 alternative to Cheers.Tech for Reputation management

Rezon8AI

Transform customer feedback into growth opportunities

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Released 2y ago
Free + from $38/mo
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Q&A

What is Cheers?

Cheers is a frontline brand control center designed to help businesses monitor and manage their reputation via a system that links customer feedback, online reviews, and social mentions directly to specific frontline employees.

How does Cheers help in managing a brand's reputation?

Cheers aids in managing a brand's reputation by allowing businesses to attribute customer reviews and feedback, online mentions, and social references directly to the relevant frontline employees. This not only helps monitor the overall brand reputation but also pinpoints the individuals driving it.

How does Cheers connect customer feedback to individual employees?

Cheers utilizes NFC smart badges or unique links used by frontline employees to request customer feedback. When a customer interacts with these prompts, they are directed to a branded page where they can leave feedback. Cheers then automatically attributes this feedback to the specific employee, providing clear insights into who is driving success or where attention is needed.

What other functionalities does Cheers offer apart from reputation monitoring?

Apart from reputation monitoring, Cheers allows managers to recognize their top performers, provide targeted coaching, and make informed decisions. The platform also integrates with loyalty and referral programs to further heighten customer relations.

How does Cheers analyze social mentions?

Cheers employs advanced AI to analyze social mentions, deciphering sentiment and the potential impact on a brand's reputation. Each social interaction linked to the brand is instantly attributed automatically to the specific employee who has earned it.

How does the NFC smart badge work in Cheers?

The NFC smart badges in Cheers are used by frontline employees to prompt a customer to leave feedback. The customer can interact with these smart badges through a quick tap of their phone, leading them to a branded page with several one-tap options like leaving an online review.

+ Show 14 more

Do customers need to install an app to use Cheers?

No, customers do not need to download any applications to use Cheers. They can instantly interact with the prompt through a quick tap of their phone or click of a unique link.

How does Cheers facilitate customer interaction?

Cheers facilitates customer interaction through its NFC smart badges or unique links that direct customers to a branded page. On this page, customers can leave an online review, join a loyalty program, or refer a friend, among other things.

How does Cheers assist in managing online reviews?

Cheers manages online reviews by providing a dedicated platform where customers can leave their reviews. Then, using AI, it attributes these reviews instantly to the specific frontline employees involved in the customer interaction.

Can Cheers be integrated with loyalty programs?

Yes, Cheers can be integrated with loyalty programs. When a customer is directed to the branded page, one of the options they can select is to join a loyalty program.

How is Cheers used to track employee performance?

Cheers tracks employee performance by attributing customer feedback to the relevant employee. Managers can use Cheers to identify top-performing employees based on customer feedback and ratings, providing the potential to target areas for improvement more accurately.

What kind of insights can a manager get from Cheers?

Managers can get insights into their brand’s reputation, who is driving it, and how it can be improved. They can identify top performers, areas that need improvement, customer interaction rates, and comprehensive feedback analytics from the Cheers platform.

How does Cheers improve customer service and customer experience?

Cheers improves customer service by facilitating instant, frictionless feedback from customers, which is attributed directly to the respective frontline employee. In terms of customer experience, Cheers streamlines the feedback process by eliminating the need to download any apps, while offering customers various interaction options on a single platform.

What platforms does Cheers support for leaving online reviews?

Cheers supports most online platforms for leaving online reviews. A customer can choose their preferred platform to leave a review after interacting with the Cheers prompt.

What kind of businesses can benefit from Cheers?

Any business that relies on frontline employees for their customer service can benefit from Cheers. This includes businesses in sectors like retail, hospitality, health services, maintenance services, and any other sector where managing brand reputation, customer feedback, and employee performance tracking is essential.

How does Cheers aid in brand management?

Cheers aids in brand management by providing real-time insights into a brand's reputation through aggregated customer feedback attributed to individual employees. It also helps analyze social mentions, allowing businesses to manage their online presence effectively.

How does Cheers deal with feedback attribution?

Cheers focuses on direct feedback attribution. After a customer leaves feedback via a quick tap on an NFC badge or a unique link, the feedback received is instantly and directly attributed to the specific frontline employee who was involved in that interaction.

What does it mean that Cheers is a frontline brand control center?

As a frontline brand control center, Cheers provides a platform for businesses to monitor, manage, and control their reputation based on direct customer feedback. It allows for immediate interaction with customers, direct attribution of feedback to employees, and offers clear, actionable insights for managers.

Does Cheers offer any means for referral programs?

Yes, Cheers offers a means for referral programs. Customers are given the option to refer a friend when they navigate to the branded page after interacting with the Cheers prompt.

How immediate is the customer interaction with Cheers?

Customer interaction with Cheers is immediate. By simply tapping their phone to an NFC smart badge or clicking a unique link provided by a frontline employee, customers are instantly directed to a branded page where they can take a number of actions, including providing feedback.

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