Overview

Essense is an AI-powered tool that helps businesses analyze user feedback at scale, in a fast and cost-effective way. With thousands of feedback points inputted every week, it can be challenging for businesses to keep track of what's important.

However, Essense provides actionable insights on how to improve a product by analyzing thousands of pieces of feedback in seconds. The tool creates an actionable list of product insights based on user feedback, with the aim of helping businesses improve their product's roadmap.

The analysis of feedback can also be applied to competitors' products in order to assess market trends and opportunities.Integrations with data sources such as Appstore Reviews, Playstore Reviews, Trustpilot Reviews, and even HubSpot Tickets can be automated, which improves workflows for businesses.

Essense has a user-friendly interface, and it allows organizations to collaborate on feedback analysis, breaking down communication silos. Essense offers a free tier to analyze up to 250 pieces of feedback per month.

Organizations can invite team members to collaborate and start analyzing feedback by connecting their data sources and selecting a time period. Essense is suitable for businesses that require sophisticated feedback analysis to remain competitive in their industry.

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March 22, 2023

Initial release of Essense.

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Product management Essense

Optic, Inc.Product management

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Pros and Cons

Pros

Fast feedback analysis

Cost-effective

Actionable product insights

Competitive product analysis

Automated data integrations

User-friendly interface

Collaborative feedback analysis

Works with Appstore Reviews

Works with Playstore Reviews

Works with Trustpilot Reviews

Works with HubSpot Tickets

Free tier available

Customizable time period analysis

View 8 more pros

Cons

Limited free tier

No mentioned API integrations

Potential scalability issues

No data-source customization

Analysis limited to feedback

Time period selection unclear

No competitor comparison features

No direct customer interaction

Dependent on connected platforms

Limited collaboration features

View 5 more cons

Q&A

What is Essense?

Essense is an AI-powered tool that provides product insights and feedback analysis for businesses at scale. Its ultimate goal is to reduce the time spent on assessing feedback from various sources and narrow it down to actionable insights instantly.

How does Essense help businesses analyze user feedback?

Essense helps businesses by automating the process of analyzing feedback from thousands of data points. It processes this bulk of information quickly, distinguishes the important aspects, and provides insights to businesses on what actions should be taken based on the feedback.

How does Essense create a list of product insights?

Essense applies AI algorithms to analyze user feedback. By processing thousands of pieces of feedback, it identifies common themes, trends, or patterns which are then condensed into an actionable list of product insights.

Can Essense be used for feedback analysis of competitors' products?

Yes, Essense can be used to analyze the feedback about competitors' products. This feature provides insights into market trends and potential opportunities, thereby empowering businesses to make informed decisions about their product roadmaps.

What are the data sources that Essense can integrate with?

Essense can integrate with diverse data sources such as Appstore Reviews, Playstore Reviews, Trustpilot Reviews, and HubSpot Tickets.

Does Essense have an option to automate the data integration process?

Yes, Essense offers an option to automate data integration. This functionality allows businesses to improve their workflow by syncing with their data sources with a single click, which ensures continuous and hassle-free feedback accumulation.

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Does Essense offer a free tier to its users?

Yes, Essense does provide a free tier to its users.

How many pieces of feedback can be analyzed under Essense's free tier?

Under Essense's free tier, users can analyze up to 250 pieces of feedback per month.

How does Essense handle collaboration among team members in an organization?

Essense encourages collaboration by allowing team members in an organization to work together on feedback analysis. Through this, communication silos within the organization are broken down, improving overall efficiency and coherence.

Is there a time period option in Essense for analyzing the feedback?

Yes, Essense provides time period options for analyzing feedback. Users can select a specific time period -- day, week, month, or year for their feedback analysis.

Can Essense be connected to data sources such as Trustpilot Reviews or HubSpot Tickets?

Yes, Essense can be connected to data sources such as Trustpilot Reviews or HubSpot Tickets. Its integration feature allows for quick and easy syncing of data sources to gather feedback.

What kind of businesses is Essense suitable for?

Essense is suitable for businesses that require sophisticated feedback analysis to maintain a competitive stance in their industry. This can include businesses of all sizes and across various sectors.

How does Essense's 'Turbocharged Analysis' work to analyze thousands of pieces of feedback quickly?

Essense utilizes AI algorithms in its 'Turbocharged Analysis' to process thousands of pieces of feedback in seconds. It's designed to rapidly identify the key points and themes in real-time, making it highly efficient as compared to traditional manual methods.

Can I add a new data source in Essense?

Yes, you can add a new data source in Essense. If you wish to include a particular data source that isn't already integrated, you can contact the Essense team via email, and they will add it within a few days.

How to get started with Essense?

To get started with Essense, you need to sign up, connect your data source, select the time period you wish to analyze, and then start the analysis process.

What does the 'Organization' tab in Essense do?

The 'Organization' tab in Essense helps you manage your team's access. Here, you can invite any team member to collaborate. Once they sign up, they will automatically be added to your organization within the platform.

How can Essense aid in improving product roadmap through competitor analysis?

Essense facilitates the improvement of product roadmap by offering competitor analysis. It analyzes feedback on competitors' products, giving businesses vital information about market trends and insights that can be used to refine their product strategies.

Does Essense help break down communication silos in organizations?

Yes, Essense helps break down communication silos. By allowing team members to collaborate on the analysis of feedback, communication flow is improved across different teams within the organization.

How to invite a team member to collaborate on Essense?

To invite a team member to collaborate on Essense, log in and click on the 'Organization' tab. From there, you can send invitations to join your organization within the platform.

How cost-effective is analyzing feedback with Essense compared to other tools?

Analyzing feedback with Essense is highly cost-effective compared to other tools. It uses AI to process large volumes of feedback rapidly, reducing the time and resources that would otherwise be required for manual analysis.

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