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There is only one account emailed us today, it must be you. So you subscribed at October 12 with a coupon, not paying anything, and your subscription renewed at november 12 and you cancelled at november 18. You emailed us today(December 13) and your full refund is processed asap even though your email was misleading about your cancellation date trying to show it as you cancelled before the renewal. Not a problem, we give refunds with no questions asked and you already got your full refund in 12 hours from your email. On the legal claims raised Use of the term “therapy” Aitherapy is not a medical service, does not provide diagnosis, and does not replace licensed professionals. This is clearly stated during onboarding, in our terms, and within the product itself. The platform provides AI based mental health support and self help using structured conversational techniques inspired by CBT. No human psychotherapy or medical treatment is being offered or claimed. Unauthorized practice of medicine or psychotherapy We do not practice medicine or psychotherapy, human or otherwise. The product is an AI support tool. Users are explicitly informed that it is not a licensed therapist, not medical care, and not a substitute for professional treatment. Misleading advertising We do not claim that users are speaking to a human therapist. The AI nature of the product is clearly disclosed. Transparency is a core principle for us. Legal notice and EU users We are a US based company with publicly available terms, contact information, and legal disclosures. We continuously review our wording and compliance to ensure clarity for users across different regions, including the EU. We take accusations such as “scam” or “illegal” very seriously, which is why we respond openly and publicly rather than ignoring them. At the same time, it is important that discussions reflect accurate facts. Looking at your profile, I suggest you to find a better job for yourself than harassing businesses online with a fake name.