Overview

20paths is an AI tool designed to facilitate the creation of quick and easy how-to guides and documentations. It is suitable for technical writers, documentation specialists, and instructional designers who aim to develop concise and compelling guides.

Many users have found it beneficial for creating standard operating procedures (SOPs), offering an intuitive interface and powerful features that enable efficient production of professional-level content.

It can also be used as a support tool to address customer queries through instant sharing of how-to guides. 20paths offers a multi-format guide creation, allowing users to weave together SOPs across different tools and procedures.

The tool even extends its use to sales and marketing by tailoring interactive demos to particular customer profiles and stages, helping to convert leads and interactively showcase product features.

A convenient feature of this tool is the Chrome extension which allows users to start and finish a guide or demo with just a click, auto-generating highlighted elements and basic text for the guide.

Customization options are available, and the generated content can be shared instantly via a link or embedded into various platforms. The tool further aids in creating auto-generated help centers with demos and guides, offering SEO benefits, customizable aesthetics to match brand identity, and an option to use a custom domain link.

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Initial release

November 28, 2023

Initial release of 20paths.

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Freemium

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$35/month

Billing frequency

Monthly

Refund policy

No Refunds

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Pros and Cons

Pros

Quick guide creation

Creates professional-level content

Intuitive UI

Can create SOPs

Support tool for customer queries

Shares how-to guides instantly

Chrome extension for instant start

Auto-generates highlighted elements

Genrates basic text for guide

Customization options available

Links sharing feature

Option to embed content

Auto-generated help centers

SEO optimization for help centers

Aesthetics customizable for brand

Custom domain option

Useful for multiple business functions

Interactive demo creation

Tailored demos for customer profiles

Helps to convert leads

Interactive showcases for product features

Creates content quicker than traditional methods

Step-by-step guide creation

Product story telling

Helpcenter auto generated

Synced Helpcenters

Embeddable helpcenter widget

View 22 more pros

Cons

Chrome extension dependency

Lack of platform diversity

Limited customization options

No offline availability

Possible SEO issues

Limited guide format

Lack of dedicated app

Absence of multi-language support

No built-in collaboration feature

Absence of real-time support

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Q&A

What is 20paths?

20paths is an AI-powered tool intended for the efficient creation of how-to guides and documentations. It's used primarily by technical writers, documentation specialists, and instructional designers who desire to develop concise and engaging guides.

How does 20paths facilitate the creation of how-to guides and documentations?

20paths offers an intuitive interface and rich features which facilitate guide creation. It allows users to create, customize, and share guides with ease. It has a Chrome extension that provides users with the capability to start and finish a guide or demonstration with just a click. It auto-generates highlighted elements and basic text to streamline the guide production process.

Can 20paths be used by technical writers and instructional designers?

Yes, 20paths can indeed be utilized by technical writers and instructional designers. Its powerful functions and intuitive interface make it easy to generate professional-level content, thus making it a useful tool for people in these roles.

How can 20paths be used to create standard operating procedures (SOPs)?

20paths can be used for standard operating procedures (SOPs) creation by allowing the assembly of SOPs across different tools and procedures. Users can seamlessly weave together SOPs, resulting in a comprehensive and easy-to-follow procedural document.

What features does 20paths offer to make SOP creation efficient?

20paths provides an intuitive interface and powerful features that facilitate efficient SOP creation. It provides a multi-format guide creation feature, allowing SOPs to be woven across different tools and procedures. With the ability to auto-generate highlighted elements and basic text using the Chrome extension, the process becomes incredibly streamlined.

Can 20paths be used to create content to address customer queries?

20paths can indeed be used to create content to address customer queries. Users can create how-to guides and share them instantly, providing customers with immediate, easy-to-understand responses to their questions.

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What does it mean when 20paths offers a multi-format guide creation?

Multi-format guide creation implies that 20paths enables the development of SOPs that incorporate various tools and procedures. It helps in creating diverse and comprehensive guides suiting different scenarios.

How can 20paths be used in sales and marketing contexts?

In sales and marketing contexts, 20paths can be employed to create interactive demos tailored to particular customer profiles and stages. These demos aid in converting leads and interactively showcasing product features.

Can I start and finish a guide or demo with one click using the 20paths chrome extension?

Absolutely. The 20paths Chrome extension allows users to initiate and complete a guide or demonstration with a single click, contributing to a swift and efficient guide creation process.

How does 20paths auto-generate elements and text for guides?

20paths auto-generates elements and text for guides by using its AI capabilities. Upon the click through the Chrome extension, it will automatically highlight certain elements and generate the basic text for the guide.

What customization options does 20paths provide?

20paths provides various customization options. Users can edit the text, colors, and highlighters for demos, guides, and help centers. The aesthetics can be tweaked to harmoniously blend with the user's brand.

How can I share the content generated by 20paths?

Content generated by 20paths can be shared instantly using a link. Moreover, it can be embedded in emails, tweets, Notion or into any existing tool which allows for embedding.

What is an auto-generated help center in the context of 20paths?

An auto-generated help center, in the context of 20paths, refers to a hub automatically created with your demos and guides. It's essentially a single place that houses and organizes all your instructional content and synchronizes with the connected content folder.

How does 20paths aid in SEO optimization?

20paths aids in SEO optimization by creating help centers with demos and guides that are fine-tuned for SEO. This helps improve online visibility and the likelihood of customers finding the guides organically.

How can I match the aesthetics of my 20paths content with my brand identity?

Users can match the aesthetics of their 20paths content with their brand identity by customizing the visuals of their guides and help centers. These modifications can encompass changes in text, colors, and highlighters, allowing the user to maintain branding consistency.

Can I use a custom domain link for my 20paths content?

Yes, with 20paths users have the option to use a custom domain for their help centers. This allows them to have an unique, brand-consistent URL for their content.

What type of content can I embed into various platforms using 20paths?

The type of content that can be embedded into various platforms using 20paths include how-to guides, tutorials, SOPs, and interactive demos. 20paths allows for the generated content to be embedded in emails, tweets, and any existing tool that permits embedding.

What's the process to start making guides with 20paths?

The process to start making guides with 20paths begins by clicking on the Chrome extension to initiate the guide. Next, you perform the steps of the procedure on your screen, followed by another click on the extension to finish. The tool automatically highlights necessary elements and generates basic text.

Can 20paths be used to interactively showcase product features?

20paths can indeed be used to interactively showcase product features. This is done through the creation of engaging product demos, which can be tailored according to the specific customer profile and their respective stages in the buying journey.

How are the interactive guides and demos adjusted according to customer profiles and stages?

20paths adjusts the interactive guides and demos based on customer profiles and stages by enabling users to tailor content to these specific parameters. The platform's AI capabilities determine the appropriate changes to make, ensuring demos are relevant and engaging for each unique profile and stage.

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