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Brevian

Build custom AI agents for business without coding

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April 23, 2024

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Build custom AI agents for business without coding

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Overview Discussion

Overview

BREVIAN is a no-code platform designed to allow enterprise business users to build custom, secure AI agents. These AI agents understand English, can integrate with team data and applications, answer queries, and automate repeated tasks without requiring a developer.

BREVIANs AI agents are used for support teams and security analysts and are implemented with safety and security for enterprise-readiness. For support teams, agents understand data from ticketing systems, CRMs, knowledge bases, and release notes to assist in resolving tickets faster.

For security analysts, agents help discover, analyze, and resolve issues faster. BREVIAN agents can understand questions and connect the dots between your data to answer them.

They have the capability of performing knowledge extraction for structured and unstructured data, including images, and can answer complex questions with full referenceability and attribution.

BREVIAN agents are built with low latency models for PII, PHI, prompt injection, and content moderation filters to redact or modify unsafe responses. They are also easy to manage and use, making them accessible to everyone.

They include a menu-driven, no-code interface for building agents, a conversational chat interface for end users, and an API interface for easy integration.

The AI agents are fully customizable, permitting business teams to customize agent knowledge, behavior, and security policies based on the use case. BREVIAN aims to automate workflows in the enterprise realm.

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Pros and Cons

Pros

No-code platform

Integration with team data

Automates repeated tasks

Supports support teams

Enhances security analysis

Enterprise-ready

Understands data from multiple sources

Assists in resolving tickets faster

Performs knowledge extraction

Analyzes structured and unstructured data

Answers complex questions

Full referenceability and attribution

Built with low latency models

PII, PHI considerations

Prompt injection feature

Content moderation filters

Easily manageable

Menu-driven agent building interface

Conversational chat interface

API interface

Fully customizable agents

Customizable agent knowledge

Customizable agent behavior

Customizable security policies

Aims for enterprise workflow automation

Automated ticket routing

Proactive support capabilities

Ticket categorization

Triage alerts for security analysts

Automated issue investigation

RCA report generation

Intelligent reasoning engine

Automation of manual tasks

Built-in security and safety

Unsafe response modification

Audit logging feature

Visibility and RBAC

Accessible to non-developers

Advanced user flexibility

Agent knowledge customization

Agent behavior customization

Trust and safety policy customization

View 37 more pros

Cons

Limited to English language

No mention of multi-platform support

No specifics on customizability

No prebuilt templates or agents

Lacks specific data privacy measures

Unspecified integration possibilities

Inadequate support for unstructured data

No explicit support for IoT

Ambiguous about real-time capabilities

Complexity for non-technical users

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Q&A

What is BREVIAN?

BREVIAN is a no-code platform for enterprise business users, designed to build secure and intelligent AI agents. BREVIAN AI agents can understand English, automate tasks, answer queries, and integrate with data and applications all without the need for a developer.

What does the no-code platform of BREVIAN mean?

The no-code platform of BREVIAN is a user-friendly interface that allows enterprise business users to build customized AI agents without the need for any coding or programming skills. This platform makes the development of AI agents accessible to everyone, regardless of their technical knowledge.

Can BREVIAN AI agents integrate with my team's data and applications?

Yes, BREVIAN AI agents are designed to seamlessly integrate with your team's data and applications. This function allows the agents to understand your unique business context, answer queries, automate repeated tasks, and provide value from your existing resources.

How can BREVIAN AI agents assist support teams?

BREVIAN AI agents assist support teams by understanding data from your ticketing systems, CRMs, knowledge bases, and release notes. They help in resolving tickets faster by automating routing tickets to the right team based on ticket content and categorizing tickets into common topics and trends. These agents also improve knowledge bases to reduce ticket volume, and can detect emerging issues earlier, thereby transitioning from reactive support to proactive support.

How can BREVIAN AI agents aid security analysts?

For security analysts, BREVIAN AI agents help discover, analyze and resolve issues faster. They can triage alerts to highlight which ones require immediate attention and automate the investigation of incidents by gathering and correlating relevant information from different systems. Additionally, these agents speed up root cause analysis by generating detailed reports and narratives for each incident.

How does BREVIAN extract knowledge from structured and unstructured data?

BREVIAN extracts knowledge from structured and unstructured data, including images, by understanding your data and connecting the dots to answer questions. The AI agents use a reasoning engine designed to answer complex inquiries and the process of knowledge extraction occurs through the automation of manual tasks using natural language.

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Can BREVIAN agents answer complex questions?

Yes, BREVIAN agents have the capability to answer complex questions. Their reasoning engine is designed to answer complex inquiries with complete referenceability and attribution. Therefore, their responses are not just accurate, but also fully traceable and verifiable.

What is the level of security provided by BREVIAN AI agents?

BREVIAN agents are built with strong security protocols. They utilize purpose-built, low latency models for personally identifiable information (PII) and protected health information (PHI), and incorporate content moderation filters to redact or modify unsafe responses. In addition, they provide audit logging, visibility, and Role-Based Access Control (RBAC) to support broad enterprise use.

What is the functionality of BREVIAN's content moderation filters?

BREVIAN's content moderation filters are utilized to redact or modify unsafe responses from the Language Models. They serve to protect sensitive information and ensure that the AI agents' responses are safe and compliant with corporate and legal standards.

How customizable are BREVIAN AI agents?

BREVIAN AI agents are fully customizable. They allow business teams to change agent knowledge with data sources relevant to their team, modify agent behavior with user-specified instructions, and customize security, trust, and safety policies based on the use case.

How does BREVIAN automate workflows in the enterprise realm?

BREVIAN enhances enterprise workflows through the automation of repetitive tasks, ticket routing, support incident analysis, and many other functions. The process is achieved through the use of custom AI agents that understand and integrate with the team’s data and applications to produce effective and efficient outcomes.

What makes BREVIAN AI agents user friendly?

BREVIAN AI agents are user-friendly with a menu-driven, no-code interface for building agents. They offer a conversational chat interface for end users making them easy to use. In addition, the agents are easy to manage, providing a balance of simplicity for non-developers, and flexibility for advanced users.

What interfaces does BREVIAN AI agents provide for interaction and integration?

BREVIAN AI agents provide a conversational chat interface for end users and an API interface for easy integration with other systems. These interfaces offer diverse ways of interaction and integration with the agents, making them versatile and adaptable to your business needs.

How does BREVIAN AI agents handle data privacy?

For data privacy, BREVIAN agents are equipped with purpose-built, low latency models for personally identifiable information (PII) and protected health information (PHI). In other words, these models ensure sensitive data is handled with the highest level of security and confidentiality, adhering strictly to data protection standards and regulations.

Can BREVIAN AI agents understand and communicate in English?

Yes, BREVIAN AI agents understand and communicate in English. They can interpret complex questions asked in English, and provide comprehensive answers in the same language, thereby facilitating effective and efficient communication.

What are the use cases of BREVIAN AI agents?

BREVIAN AI agents are useful for support teams and security analysts. For support teams, they assist in resolving tickets faster by understanding data from ticketing systems, CRMs, knowledge bases, and release notes. For security analysts, they help discover, analyze, and resolve issues faster by understanding and correlating information from different systems.

What are the options for customizing agent knowledge, behavior, and security policies?

With BREVIAN, business teams have the option to customize agent knowledge with data sources relevant to the team, modify agent behavior with user-specified instructions, and alter security, trust, and safety policies based on the use case.

How can BREVIAN help in resolving tickets faster?

BREVIAN helps in resolving tickets faster by understanding data from your ticketing systems, CRMs, knowledge bases, and release notes, and automating the process of routing tickets to the appropriate team based on ticket content. By categorizing tickets into common topics and trends, it aids in reducing ticket volume and improves efficiency.

How does BREVIAN enhance the handling of tickets for support teams?

BREVIAN enhances the handling of tickets for support teams by streamlining ticket routing based on content, identifying emerging issues earlier for proactive support, and categorizing tickets into common topics and trends. These capabilities not only hasten the resolution process but also bolster the relevant knowledge base to curb ticket volume.

Can the BREVIAN AI agents analyze images?

Yes, BREVIAN AI agents possess the capability to analyze images as part of their knowledge extraction from structured and unstructured data. This feature amplifies their diversity in handling and understanding different data types, aiding in more comprehensive problem-solving and decision-making.

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