Overview

Convoso is an AI-powered outbound and inbound call center platform designed to help B2C sales teams maximize contact rates, boost conversions, and drive scalable growth. With a focus on automation, compliance, and real-time performance optimization, Convoso empowers organizations to increase engagement, streamline workflows, and enhance revenue generation.

Built for high-velocity environments, Convoso offers tools like intelligent dialers, voicemail detection, dynamic caller ID management, and omnichannel communication capabilities. Teams can automate repetitive tasks, personalize outreach, and connect with more leads using advanced AI models that adapt to campaign performance and customer behavior.

Convoso also stands out for its robust compliance support, helping businesses navigate complex telemarketing regulations with built-in safeguards, real-time call monitoring, and expert guidance. Integration with CRMs and third-party apps is seamless via an open API, reducing silos and improving operational efficiency.

Whether you’re in lead generation, financial services, real estate, or solar sales, Convoso provides a configurable, scalable platform that transforms call center performance. With proven results like increased contact and conversion rates, improved transfer performance, and faster speed-to-lead, Convoso is a trusted partner for sales leaders focused on sustainable, data-driven growth.

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Initial release

April 24, 2025

Sean Burford

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Initial release of Convoso.

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Sean Burford

@seanburford

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Pros and Cons

Pros

Multimode Dialing

Campaign Management

Caller ID Reputation

Omnichannel

Compliance Tools

Robust Reporting

Voicemail Management

Open API

Scalable Results

Best-in-class Voicemail Detection

Superior Caller ID Reputation

Faster Speed to Lead

Proactive Expert Advisors

Powerful Workflow Automation

Easy Integration

Improved Efficiency

Increased Productivity

Advanced Dialer Software

Highly Configurable Workflow

Massive High Speed Scalability

Commitment to Compliance

Comprehensive Resource Library

Industry Leading Dialer

Omnichannel Interactions

Seamless CRM Integration

Real-time Reporting

Customizable Dashboards

Automated Workflows

Enhanced Security

Reliable Support

Regular Software Updates

Flexible Pricing Plans

View 27 more pros

Cons

No free version

Limited customization

Expensive support

No mobile app

Weak data export

Q&A

What is Convoso?

Convoso is an AI-powered call center software designed to boost revenue and improve sales performance for businesses.

How does Convoso's AI-powered dialer work?

Convoso's AI-powered dialer uses machine learning algorithms to optimize call center operations, predict customer behavior, and improve contact rates.

What features does Convoso offer for outbound call centers?

Convoso offers features such as multimode dialing, campaign management, caller ID reputation management, and AI-powered automation for outbound call centers.

Can Convoso be used for inbound call centers?

Yes, Convoso can be used for inbound call centers, offering features such as voicemail management, reporting, and analytics to improve inbound sales performance.

How does Convoso ensure compliance with telemarketing laws?

Convoso ensures compliance with telemarketing laws through its robust compliance tools, which include features such as calling hour restrictions, holiday restrictions, and compliance reporting.

What is the difference between Convoso's multimode dialing and single-mode dialing?

Convoso's multimode dialing allows for multiple dialing modes, including predictive, progressive, and preview dialing, whereas single-mode dialing only allows for one dialing mode.

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How does Convoso's voicemail detection work?

Convoso's voicemail detection uses AI-powered algorithms to detect voicemail messages and automatically leave pre-recorded messages, improving efficiency and reducing agent idle time.

Can Convoso integrate with my existing CRM system?

Yes, Convoso can integrate with existing CRM systems through its open API, allowing for seamless data transfer and improved sales performance.

What kind of reporting and analytics does Convoso provide?

Convoso provides real-time reporting and analytics, including metrics such as contact rates, conversion rates, and revenue generated, to help businesses optimize their sales performance.

How does Convoso's caller ID reputation management work?

Convoso's caller ID reputation management uses AI-powered algorithms to monitor and improve caller ID reputation, reducing the risk of blocked calls and improving contact rates.

What is the cost of using Convoso?

The cost of using Convoso varies depending on the specific features and services required, and can be customized to meet the needs of each business.

Does Convoso offer a free trial or demo?

Yes, Convoso offers a free demo and trial period, allowing businesses to test its features and services before committing to a purchase.

How does Convoso's AI and automation improve sales performance?

Convoso's AI and automation improve sales performance by optimizing call center operations, predicting customer behavior, and providing real-time insights and analytics.

Can Convoso be used for omnichannel marketing and sales?

Yes, Convoso can be used for omnichannel marketing and sales, offering features such as multimode dialing, voicemail management, and reporting to improve customer engagement and sales performance.

What kind of support and training does Convoso offer?

Convoso offers comprehensive support and training, including onboarding, technical support, and ongoing training and education to ensure businesses get the most out of its features and services.

How does Convoso handle data security and privacy?

Convoso handles data security and privacy through its robust security measures, including encryption, secure data storage, and compliance with major regulatory requirements.

Can Convoso be customized to meet my specific business needs?

Yes, Convoso can be customized to meet the specific needs of each business, with features such as customizable workflows, integrations, and reporting.

What is the average ROI that Convoso customers experience?

The average ROI that Convoso customers experience varies, but according to Convoso's website, customers have reported up to 400% improvement in transfer rates, 75% increase in conversions, and 30% jump in sales.

How does Convoso compare to other call center software solutions?

Convoso compares favorably to other call center software solutions, offering a unique combination of AI-powered automation, multimode dialing, and robust compliance tools.

What are the system requirements for using Convoso?

The system requirements for using Convoso include a stable internet connection, a compatible web browser, and a computer or mobile device with sufficient processing power and memory.

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