Change the way the world shops for good.

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January 14, 2026

Ocado Smart Platform

United Kingdom Ocado Group E-commerce

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Change the way the world shops for good.

Online Grocery Retail Grocery Business Transformation Ecommerce Fulfilment Optimization Efficiency Optimization Last Mile Solutions

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Overview

The Ocado Smart Platform (OSP) is an end-to-end ecommerce solution devised specifically to cater to the complex demands of online grocery retail. It's a highly flexible tool that utilizes automation, AI, and data science to optimize the different aspects of the online grocery operation, from ecommerce and supply chain management to fulfilment and last mile.

A standout feature of OSP is its modular design, which allows businesses to adopt and implement only the components most relevant to their particular needs.

This includes configurable ecommerce solutions that can facilitate growth of your online grocery business, hyper-optimized last mile solutions for efficiency and planning, as well as flexible automated and manual only fulfilment solutions designed for optimal efficiency and productivity.

Through its range of capabilities, OSP is positioned to aid in the transformation of your traditional grocery business into a dynamic and efficient online operation.

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Initial release

September 28, 2025

Initial release of Ocado Smart Platform.

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Organization Ocado Group 🇬🇧 United Kingdom

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E-commerce Ocado Smart Platform

United Kingdom Ocado Group E-commerce

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King Solomon

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Jan 17, 2026

@ initial release

@Ocado Smart Platform

Can it be customised for a quarry business? Where buyers order chippings with last mile delivery.

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Pros and Cons

Pros

End-to-end ecommerce solution

Tailored for online grocery retail

Optimized supply chain management

Optimized fulfilment

Hyper-optimized last mile planning

Configurable ecommerce solutions

Supports online business growth

Modular design

Adopts components as needed

Flexible fulfillment solutions

Automated and manual fulfilment

Optimized efficiency and productivity

Aids traditional to online transformation

Facilitates online grocery innovation

Hyper efficient supply chain

Guaranteed throughput

Enhanced order accuracy

Dedicated expert team

Provides unique insights and data

Supports scalability of operations

Modular architecture adapts to needs

Integration with existing systems

Supports omnichannel models

Proven at large scale

Unique partnership model

Optimal operational efficiency

Maximized product availability

Minimal order substitutions

Configurable last mile solutions

Ultra-smart demand forecasting models

Replenishment tools minimize costs

Multiple available lead times

Expansive product range

Exceptional flexibility and reliability

High Net Promoter Scores

Maximizes revenue and margins

Low operating costs

Supports online-only and omnichannel models

Structure supports centralised to decentralised operations

Tested and proven globally

Supports 25 live sites globally

Powers online grocery for 13 partners

Continuous support from launch to expansion

25 years of running online grocery

Winning customer experience

>70m forecasts per day

>100m optimization calculations per second

>10bn product predictions a day

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Cons

Lacks integration with non-grocery businesses

Specifically designed for online grocery

Complex setup due to modularity

Requires significant technical understanding

Manual adaptability can be limited

No specified security measures

Not suitable for small retailers

Requires strong logistical foundation

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Q&A

How does the Ocado Smart Platform facilitate online grocery retail?

Ocado Smart Platform underpins online grocery retail by offering a comprehensive, end-to-end solution tailored for this industry-specific need. Using AI and data science, the platform optimizes every stage of the online operations, from ecommerce and supply chain management to fulfilment and last mile. It provides a configurable ecommerce solution to stimulate the growth of an online grocery business, while effectively managing supply chains, fulfilling demands, and planning deliveries with hyper-optimized last mile solutions.

What does the modular design of OSP mean?

The modular design of OSP is essentially its capability to be accessed and incorporated piecemeal, depending upon the relevance to a business's specific needs. OSP's components—ecommerce solutions, last mile solutions, and fulfilment solutions—are not compulsory to be adopted in totality but can be selectively implemented. This gives businesses the flexibility to embrace only the solutions that suit their operations best.

What aspects of online grocery operations does OSP optimize?

OSP optimizes a variety of online grocery operations. To begin with, it creates a growth-focused environment on the ecommerce front. In terms of supply chain management, efficient automation, smart forecasting models and replenishment tools are deployed to maximize availability and order accuracy while minimizing costs. As for fulfilment, OSP proffers flexible automated and manual solutions that deliver optimal operational efficiency. Lastly, in regards to the last mile, it provides effective planning for efficient delivery missions.

How does OSP assist in supply chain management?

In OSP's ecosystem, supply chain management is enhanced through ultra-smart demand forecasting models and replenishment tools. This enables maximization of product availability and order accuracy whilst keeping costs at a minimum. It forecast over 70 million times per day, allowing it to ensure product availability and meet demand effectively.

In what way does OSP enhance fulfilment efficiency?

OSP enhances fulfilment efficiency through its flexible fulfilment solutions that come with a guarantee of throughput. These can be automated or manual only and are designed for excellence in operational efficiency. The use of automation and AI technology allows for efficient picking and packing of items in the fulfilment centres, ensuring that customer orders are processed swiftly and accurately.

How does the last mile solutions of OSP work?

OSP incorporates hyper-optimized last mile solutions to ensure reliable delivery, maximize efficiency, and simplify planning across varying lead times and delivery missions. It's capable of over 100 million optimization calculations per second, making last mile delivery more efficient and reliable, thus improving customer satisfaction.

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Can components of OSP be implemented selectively as per needs?

Yes, OSP has been contrived with a flexible modular design. This ensures that businesses can adopt and implement only those components of OSP which are most relevant and conducive to their particular operational needs.

What are the configurable ecommerce solutions offered by OSP?

OSP offers a configurable ecommerce solution that serves as a growth engine for online grocery businesses. It uses a combination of advanced ecommerce software, AI, and data science to optimize the online shopping experience and boost business growth by enhancing customer satisfaction, driving repeated visits, and increasing average basket value.

How does OSP enable business growth in online grocery sector?

OSP enables business growth in the online grocery sector through its array of streamlined services. It offers configurable ecommerce solutions, effectively manages supply chains, and provides efficient last mile solutions. All of this is augmented with automation, AI, and data science, aiding in an elevated customer experience that boosts customer retention and profitability.

What is the role of automation and AI in OSP?

In OSP, the role of automation and AI is instrumental. They facilitate efficient supply chain management, accurate demand forecasting, and dependable fulfilment solutions. Moreover, they also contribute to OSP's highly flexible ecommerce solutions and hyper-optimized last mile solutions. Utilizing AI and automation empowers OSP to effectively handle intricate tasks, make accurate predictions, and enhance operational efficiency.

Does OSP support both automated and manual fulfilment solutions?

Yes, OSP supports both automated and manual-only fulfilment solutions. This means that businesses can choose to automate their fulfilment processes for efficiency, or they can continue to operate manually, depending upon their specific needs and the nature of their operations.

How can OSP help transform traditional grocery business into an online operation?

OSP aids traditional grocery businesses in their transformation journey into efficient online operations. It provides a full suite of tailored solutions—from ecommerce and supply chain management to fulfilment and last mile logistical elements. These are designed to optimize every aspect of the online grocery operation and promote growth, eventually resulting in a dynamic and productive online grocery business.

What does it mean when OSP is termed as an end-to-end ecommerce solution?

Terming OSP as an end-to-end ecommerce solution signifies that it manages all aspects of ecommerce operations for online grocery retail. This includes managing the online store platform, supplying ecommerce solutions, supervising the supply chain, handling fulfilment, and offering efficient planning for the last mile. It ensures an uninterrupted chain of services from procurement to delivery.

What kind of businesses can benefit from OSP?

OSP is devised primarily for businesses operating in the online grocery retail space. It offers tailor-made solutions for ecommerce, supply chain management, fulfilment, and last mile logistics. Both businesses that are exclusively online and those following an omnichannel retail model can benefit from OSP.

How Ocado Smart Platform can optimize the productivity of online grocery business?

OSP optimizes the productivity of an online grocery business through a combination of configurable ecommerce solutions, robust supply chain management, flexible fulfilment solutions, and efficient last mile planning. With the use of automation, AI, and data science, it brings efficiencies to new levels. This, along with the guaranteed throughput in their fulfilment centres, helps to maximize the operational productivity.

What are the key features and capabilities of OSP?

OSP features a configurable ecommerce solution, robust supply chain management tools, flexible fulfilment services, and optimized last mile logistics solutions. It utilizes automation, AI, and data science to enhance these facets. The standout feature is its modular design that allows businesses the flexibility to implement only those components that are necessary for their operations.

How does OSP contribute to efficiency optimization in online grocery business?

OSP contributes to efficiency optimization in the online grocery business through its robust set of capabilities. Its ecommerce solution, supply chain management tool, and fulfilment and last mile solutions, all contribute to optimization. Additionally, it offers hyper-efficient planning for last mile deliveries. Furthermore, with OSP, businesses can maximize operational efficiencies through enhanced productivity and minimized costs.

Does OSP provide solutions for online business growth?

Yes, OSP is designed with a focus on aiding the growth of online businesses. Its configurable ecommerce solution acts as a growth engine for an online grocery business. The tool facilitates a seamless, efficient online shopping experience, thereby leading to customer satisfaction, driving customer loyalty, and increasing average basket value, eventually promoting business growth.

What is the role of data science in OSP operations?

Data science plays a fundamental role in OSP operations. It's used for demand forecasting, ensuring optimum stock levels, and minimizing costs associated with overstocking or understocking. Further, data science is integral to OSP's supply chain optimization, customer behavior prediction, demand planning, and achieving overall operational efficiency.

Is OSP suitable for both online-only and omnichannel models in grocery retail?

Yes, OSP is both versatile and flexible, and can be optimally employed by businesses with varying operational models, including online-only and omnichannel models in grocery retail. Its modular design allows businesses to implement the functions that are best suited to their specific needs and growth plans.

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