Story from given context

Hi Romony (and everyone reading this), We’re sorry to hear about your experience and want to set the record straight: We never received your initial cancellation request (it appears it didn’t reach us—sometimes free email providers like yours can have delivery issues). As soon as your March 2nd message arrived, we immediately canceled your subscription and issued a refund. We requested details on what you were dissatisfied about so we can improve, but never heard back. You can always cancel instantly in the app’s settings—no email needed. We’ve also rolled out new features—like photo-based character uploads and improved illustration consistency—that we hope you’ll find useful. If anyone has any questions reach out at [email protected]. We're transparent and are continually striving to improve My StoryBot.

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