Overview

Aisera is an AI platform that uses advanced techniques like Generative AI and a version of GPT named AiseraGPT to automate various enterprise workflows.

Their tools largely target IT, HR, Customer Support, Sales, and Operational functions, automating tasks and services wherever possible to increase productivity and efficiency on a large scale.

Their AI offerings include AiseraGPT, AI Copilot, AI Search, Agent Assist among other tools. AiseraGPT is designed to automate tasks, workflows, and enhance knowledge across various domains while AI Copilot operates as a proactive AI assistant with powerful skills and customisable workflow options.

AI Search, on the other hand, offers an LLM-powered, personalised, and privacy-aware search function. The platform's Agent Assist is designed to enhance agent productivity by providing in-line assistance, suggested actions, answer summaries and more.

Aisera also claims a focus on privacy and security, integrating an approach that adheres to the highest standards of Responsible AI. While best suited for large scale enterprises, Aisera has the potential to benefit a broad spectrum of industries with its ability to automate and customize AI solutions.

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July 15, 2019

Initial release of Aisera.

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Pros and Cons

Pros

AiseraGPT for workflow automation

Agent Assist for productivity

Focus on privacy and security

Supports large scale enterprises

Broad industry application

Domain-Specific applications

Tools for IT, HR, Sales automation

Proactive concierge services

In-line Assistance for agents

Auto-resolve tasks functionality

Minimize hallucinations with LLMs

Quickly create and deploy solutions

Supports Modern IT operations

Unsupervised learning capabilities

Omnichannel Experience

Cuts down operation costs

Improves operational excellence

Automates simple interactions

Improves agent productivity

Customizable virtual agents

Improves Employee Satisfaction

Reduces Mean Time To Resolution

Improves prediction accuracy

Case deflection for cost savings

Improves IT Support experience

View 20 more pros

Cons

Too complex for small businesses

No standalone AiseraGPT

Lack of explicit pricing

Limited integration options

Can't fine-tune AiseraGPT

Depends heavily on LLM

Not for small scale operations

Steep learning curve

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Q&A

What is Aisera?

Aisera is an advanced AI platform using techniques like Generative AI and a version of GPT named AiseraGPT to automate various enterprise workflows. The platform provides a suite of tools aimed at increasing productivity and efficiency in areas such as IT, HR, Customer Support, Sales, and Operations by automating tasks and services.

How does AiseraGPT work?

AiseraGPT automates tasks, workflows, and enhances knowledge across various domains. The tool leverages advanced generative AI techniques to allow large-scale optimization and automation of enterprise processes across multiple sectors.

What is the AI Copilot feature from Aisera?

The AI Copilot feature from Aisera acts as a proactive AI assistant. It has powerful skills, provides prompt and customizable AI workflow options. It acts as an AI concierge, readily assisting with enterprise functions.

What is the functionality of AI Search provided by Aisera?

AI Search is Aisera’s enterprise-wide search offering. It is powered by language learning models and is designed to provide personalized and privacy-aware search functionality. It empowers users to effectively find information within the enterprise in a secure and tailored manner.

How does Aisera's Agent Assist feature aid in productivity?

Agent Assist is a tool designed to boost agent productivity in any organization. It provides in-line assistance, suggests actions, provides answer summaries and more, helping staff navigate their tasks more efficiently, resolve queries faster and improve their overall performance.

How does Aisera uphold privacy and security standards?

Aisera upholds privacy and security by integrating an approach that complies with the highest standards of Responsible AI. This includes strict adherence to TRAPS – Trusted, Responsible, Auditable, Privacy, Secure methods, ensuring a secure and trustable AI environment for its users.

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Is Aisera suitable for small businesses or is it strictly for large-scale enterprises?

While Aisera's platform is best suited for large enterprises, its functionality and scalability mean that it could also be a beneficial tool for smaller businesses looking to automate and optimize their tasks and services.

What industries can benefit from Aisera's solutions?

Aisera's AI solutions could potentially be beneficial to a broad spectrum of industries, including but not limited to retail, eCommerce, financial services and banking, insurance, telecom and utilities, hospitality, travel and transportation, healthcare, federal and defense, professional services, hi-tech, manufacturing, media and entertainment, education, and government.

What is the purpose of the AI Voice Bot from Aisera?

The AI Voice Bot from Aisera operates as an automated assistant capable of managing voice-based interactions. It forms part of Aisera's suite of AI tools, contributing to the streamlining of work processes, managing tasks and improving efficiency across the enterprise.

Can the workflows customized on Aisera be automated?

Yes, the workflows customized on Aisera can be automated. The platform's capabilities enable the customization of AI solutions and tasks across a variety of enterprise domains, and these customized workflows can be automated to improve efficiency and reduce manual intervention.

How does Aisera's Gen AI Platform assist with IT workflows?

Aisera’s Generative AI Platform aids with IT workflows by automating recurring tasks and complex work processes. It uses advanced AI and machine learning techniques to learn from previous interactions and improve the efficiency and execution of IT-related tasks.

In what ways does Aisera's AI Copilot work as a proactive assistant?

Aisera's AI Copilot works as a proactive assistant by offering powerful skills, providing prompt responses, and allowing for AI workflow customization. It offers proactive help and assists with tasks across various domains, acting as a virtual concierge.

How does the AI Search ensure personalized and privacy-aware search?

Aisera’s AI Search ensures personalized and privacy-aware search by leveraging Language Learning Models (LLM). It provides a personalized search experience by learning from user behaviors and preferences while strictly adhering to the highest standards of data privacy.

How can Aisera's AI Service Desk improve customer service?

The AI Service Desk from Aisera is designed to improve customer service by automating customer interaction processes. It implements AI algorithms to handle support requests, provide prompt responses, automatically solve basic issues, and direct complex issues to the appropriate channels, improving service speed and quality.

What is the role of AIOps in Aisera's AI offerings?

AIOps in Aisera refers to the AI-powered solutions that aid with operational functions. They automate various tasks and services to improve efficiency and reduce costs. By analysing performance patterns, it allows for predictive issue detection and smart decision-making processes.

What is the meaning of 'Responsible AI' in reference to Aisera's claim?

'Responsible AI' in reference to Aisera's claim signifies AI practices that maintain a high level of privacy and security adhering to standards of trust, responsibility, auditability, and privacy(Secure). It ensures the AI tools respect user data privacy, operate securely, and are reliable and trustworthy in their functionality.

How can Aisera improve operational efficiency in businesses?

Aisera improves operational efficiency in businesses by automating repetitive tasks and services, and providing AI-driven workflow solutions. It uses AI to carry out enterprise functionalities faster and more accurately, thereby reducing manual effort and time, and significantly increasing efficiency.

Does Aisera have a specific focus on any business functions, like HR, IT or Sales?

Yes, Aisera focusses on multiple business functions including IT, HR, Customer Support, Sales, and Operational functions. By providing specialized AI tools, like AiseraGPT for task automation, AI Copilot for assistance, and Agent Assist for productivity enhancement, it assists these functions aiming to optimize their processes.

How can AiseraGPT automate tasks and workflows across various domains?

AiseraGPT is designed to automate tasks, workflows, and enhance knowledge across all domains. It leverages Generative AI techniques to process and manage tasks on a vast scale, contributing to improved productivity and efficiency in multiple sectors within an enterprise.

Does Aisera offer solutions for specific industries like retail, finance, health, etc.?

Yes, Aisera offers solutions for specific industries including retail, finance, health, and many more. Its AI-powered tools provide tailored assistance for a broad spectrum of industries, playing a key role in automating and optimizing enterprise tasks and services according to specific industry needs.

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