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Sales 2021-06-17

Certainly

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Personalised conversational customer support and sales.

Overview

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customer support chat chatbot sales

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Certainly is a Conversational AI platform designed to create a digital twin of a company's best salesperson. It enables businesses to provide personalised customer experiences, reduce wait times, help with purchase and checkout processes, and manage post-sales customer support.

It can be integrated with a wide range of business systems and services, and uses AI to understand customer intent and provide relevant product recommendations.

It also allows companies to collect zero-party data for use in hyper-customising shopping experiences, increasing brand loyalty and customer lifetime values.

Certainly provides an easy-to-use no-code platform for business users and APIs for developers, and is trusted by companies worldwide.

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Sales Certainly 1.0(2)

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Certainly was manually vetted by our editorial team and was first featured on February 9th 2023.

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Pros and Cons

Pros

Personalised customer support

Reduces wait times

Helps with purchase process

Helps with checkout process

Manages post-sales support

Understands customer intent

Provides product recommendations

Collects zero-party data

Hyper-customizable shopping experiences

No-code platform

APIs for developers

Wide range of integrations

Improves conversion rates

Reduces returns

Supports pre-purchase interactions

Supports purchase interactions

Supports post-purchase interactions

Increases brand loyalty

Increases customer lifetime values

Expresses product benefits

Can upsell and cross-sell

Helps with order status

Helps with returns

Answers FAQs

Gives intent-based recommendations

Handles ticket deflection at scale

Operates 24/7

One-click integrations

Templates for business users

Flexibility for developers

Automates chats with visitors

Revenue generation tool

50% tickets solved autonomously

20% increase in order value

3X increase in conversions

Easy communication with developers

Fast responses from support

Maintains multiple languages

Helpful for student learning

92% customer satisfaction rate

Cons

Not open source

Limited language support

Limited compatibility

No stated confidentiality measures

Depends on third-party integrations

Potential limitations for customization

Requires plug-ins for full functionality

No specific privacy data handling

Q&A

What is the Certainly AI platform?

Certainly is a Conversational AI platform that enables businesses to digitally mirror their top salesperson. It understands shoppers, enhances their buying experience, and improves conversion rates. The platform helps businesses deliver dynamic support, reduce wait times and generate ecommerce revenue.

What features does the Certainly platform offer?

The Certainly platform offers several features. It provides a no-code platform for business users and APIs for developers. It supports conversation creation, personalizes customer experiences, assists with purchasing and checkout, and manages post-sale customer support. Additionally, it collects zero-party data and integrates with a wide range of business systems for businesses to provide more customized shopping experiences.

How does Certainly help in creating a personalised customer experience?

Certainly digital twin technology listens to visitor's wishes, takes them to the right products, and gives intent-based product recommendations. It personalizes customer experiences, delivering dynamic support throughout a customer’s web-based journey. It helps the customers find exactly what they need when they need it, improving conversion rates.

How does Certainly contribute towards reducing customer wait times?

Certainly reduces customer wait times by providing 24/7 automated assistance, handling inquiries efficiently and autonomously. This speedy, constant availability accelerates customer support and eliminates the prospect of customers waiting to be attended to, thus improving customer satisfaction.

What exactly is the digital twin technology used by Certainly?

The digital twin technology by Certainly creates a virtual replica of a company's best salesperson. This enables the AI bot to mimic top-performing sales strategies, guidance, and negotiation techniques in providing personalized customer experiences, responding to customer queries, assisting in purchases and checkouts, and managing post-sales support.

How can Certainly assist with the customer's purchase and checkout process?

Certainly assists with the purchase and checkout process by understanding customer's wishes and guiding them accurately to the products they desire. It can express product benefits, upsell, cross-sell, add items to the cart, and help customers navigate through the checkout process effectively. Post-sales, it provides support by assisting with FAQs, shipping, delivery, returns, etc.

What is zero-party data and how does Certainly collect it?

Zero-party data is collected from automated chats with visitors. It consists of direct consumer interactions and insights that the customers willingly share. Certainly uses zero-party data to hyper-customize shopping experiences, increase brand loyalty, and enhance customer lifetime value.

How does Certainly manage post-sales customer support?

Certainly manages post-sales customer support by assisting with FAQ, shipping delivery, returns, and more. It ensures a smooth customer journey and ticket deflection at scale on a round-the-clock basis, improving customer satisfaction and loyalty.

What business systems and services can Certainly be integrated with?

Certainly can be integrated with numerous business systems and services. It offers a no-code template for business users and hyper-flexible APIs for developers. It can be connected to all business systems effortlessly with the help of a dedicated team.

What is the no-code platform provided by Certainly?

The no-code platform provided by Certainly allows business users to set up and manage AI chatbot operations without any coding knowledge. It offers a user-friendly interface where users can create automated responses, handle transactions, and gather data among other features.

What APIs does Certainly provide for developers?

Certainly provides APIs for developers to integrate the AI platform with existing business systems and services. These APIs offer flexibility and customization options, facilitating dynamic integration and process automatization based on the specific requirements of a business.

How does Certainly use AI to understand customer intent?

Certainly uses AI to understand customer intent by analyzing customer interactions, conversations, and behaviors. The AI assistant listens to the visitors’ wishes, provides intent-based product recommendations, and leads them to the right products, thereby helping businesses provide a more personalized and engaging shopping experience.

How does Certainly assist in increasing brand loyalty and customer lifetime values?

Certainly uses zero-party data collected via automated chats, offering insights that can be used to hyper-customize shopping experiences. This strategy, combined with the ability to provide personalized, immediate, 24/7 customer assistance, contributes in increasing customer loyalty and lifetime value.

How does Certainly work to improve conversion rates and reduce returns?

Certainly optimizes shop-floor assistance through AI, guiding the shopping experience like a top salesperson. It helps customers in finding exactly what they need, reduces returns by accurately addressing customer needs and queries, and enhances conversion rates by facilitating a smoother shopping journey.

How does Certainly help in enhancing the shopping experience for customers?

Certainly improves the shopping experience by acting as a virtual salesperson that understands and caters to shopper's needs. It guides them to the right products, provides accurate and timely assistance, and addresses all queries. It even helps with adding items to the cart and navigating the checkout process.

What are some companies that trust and use Certainly?

Certainly is trusted by and serves several companies worldwide, such as Carlsberg, Joseph Joseph, Booking, Matas, Lucy & Yak, The Fragrance Shop, CCP Games, Interflora, and Rockwool, among others.

What does it mean that Certainly creates a digital twin of my best salesperson?

When Certainly creates a 'digital twin of your best salesperson', it means the AI replicates the behavior, knowledge, and effectiveness of your top salesperson. It uses the AI's precision and scalability to interact with customers, provide personalized recommendations, assist in purchases and checkouts, and offer post-sales support.

Does Certainly support multiple languages?

Based on testimonials from platforms supporting multiple languages, it can be inferred that Certainly does support multilingual conversations. This enables it to serve a global customer base and assist customers in their preferred language.

How can Certainly help me in collecting zero-party data from customers?

Certainly helps collect zero-party data through automated chats with customers. It encourages customers to willingly share their preferences, wishes, and other details, which fuels the platform's ability to hyper-customize shopping experiences, thereby enhancing brand loyalty and customer lifetime value.

What does the ecommerce corner offer in the Certainly platform?

The Ecommerce Corner on the Certainly platform likely offers exclusive webinars along with platforms like library and blog, which have insight-filled playbooks, industry knowledge, news, and guides. While it is not explicitly stated what Ecommerce Corner contains, it likely includes resources and tools designed specifically for ecommerce businesses.