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Cognitive Calls

Automate all your calls with AI.

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Cognition by Mindcorp

July 5, 2024

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Cognitive Calls

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Automate all your calls with AI.

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Overview Discussion

Overview

Cognitive Calls is a voice AI platform designed to automate tasks that involve voice interactions over the phone or web. The platform facilitates automation of both incoming and outgoing calls, tuning itself into an AI phone support agent, or scheduling mass calls.

This tool can be applied across numerous industries, being capable of managing multiple use cases including customer support, sales, lead generation, and telehealth services, among others.For customer service, the AI can intelligently handle inbound calls, answer queries, and route calls to the appropriate department.

In appointment scheduling, it provides automated voice interactions for scheduling, reminders, and confirmations. It also offers round-the-clock technical support, helping troubleshoot common issues and escalate complex queries to human agents.In the real estate sector, it can handle property inquiries, provide details, and schedule viewings.

In the hospitality industry, it manages room reservations and event planning. Insurance companies can use it for claims processing, policy information, and general support.The tool simplifies RSVP collections and automates sales follow-ups with personalised messages, managing timely and effective communication with customers.

It also facilitates recruiting follow-ups and debt collection process.In the health sector, automated telehealth check-ins can be made to ensure patient care.

It can also automate reminder calls, generate alerts for critical situations, and function as voice assistants in applications, providing hands-free interactions.Additionally, it enhances learning apps with voice interactions and training programs with role-playing scenarios.

For eCommerce, it can assist customers during the shopping process, including order tracking and customer support. In the automotive sector, it enables voice-activated controls for better user experience.

Lastly, it can be integrated into robots for better human-like interaction and control.

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Initial release

July 5, 2024

Bálint Horváth

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Initial release of Cognitive Calls.

Bálint Horváth

@balinthorvath

Chief Product Officer @ Cognitive Calls

cognitivecalls.com

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Pros and Cons

Pros

Automates incoming/outgoing calls

Handles multiple use cases

24/7 technical support

Automates sales follow-ups

Recruiting follow-ups

Telehealth check-ins

Embedded in robots

Voice-activated controls

Automates RSVP collections

Automated appointment scheduling

Automates sales follow-ups

Can escalate complex queries

Automates reminder calls

Generates alerts for emergencies

Role-playing for training programs

Assistance in eCommerce

For diverse industries

Handles property inquiries

Manages room reservations

Handles policy information

Handles debt collection process

Enhances learning apps

Automates reminder calls

Critical alerts generation

Can personalize customer interactions

Customizable voice assistants

Automated drive-through systems

Complete end-to-end automation

Out-of-the-box ready

Handles repetitive tasks

Real-time analytics and reports

In-browser call embed

Ensures compliance with privacy regulations

Conducts sentiment analysis

Custom evaluations and LLM

CRM and survey software integration

Improves operational efficiency

Advanced call routing

Import or sync contacts

Interactive support agents

Custom functions and webhooks

Call/contact scoring

Real Business use cases

Automated surveys

Manage scheduled calls

Access to call transcripts and recordings

Automated debt collection

Automated telehealth check-ins

Hardware (IoT) and In-app voice interactions

Call management via phone and web

Interactive, engaging learning experience

View 46 more pros

Cons

Latency of 600ms

In closed beta

Stores all call recordings

Potential data privacy issues

Integration complexity with existing systems

Dependent on quality of phone connection

Unknown handling of multiple languages

View 2 more cons

Q&A

How does Cognitive Calls automate voice interactions over the phone or web?

Cognitive Calls automates voice interactions over the phone or web by using advanced AI technologies. It is designed to manage both incoming and outgoing calls to streamline various tasks. This voice AI platform can serve as an AI phone support agent which can handle customer queries, or it can be set to schedule mass calls.

What types of industries and tasks can Cognitive Calls be applied to?

Cognitive Calls can be applied across numerous industries and tasks. These include customer support, sales, lead generation, telehealth services, real estate inquiries, appointment scheduling, insurance claims processing, RSVP collections, sales follow-ups, recruiting and debt collection follow-ups, improving user experience in eCommerce and automotive sector, enhancing learning apps with voice interaction, and integrating into robots for better human-like interaction.

How does Cognitive Calls handle inbound calls in customer service?

For customer service, Cognitive Calls intelligently handles inbound calls. It can answer common queries and route calls to the appropriate departments. Thus, it ensures smooth and efficient customer support.

What is the role of Cognitive Calls in appointment scheduling?

Cognitive Calls streamlines appointment scheduling with automated voice interactions. It can manage the scheduling of appointments, issue reminders, and confirmations, making the overall process efficient for both businesses and customers.

What tasks can Cognitive Calls perform in the real estate sector?

In the real estate sector, Cognitive Calls can handle property inquiries, provide appropriate details to potential customers, and schedule property viewings. This ensures that buyers and renters receive information promptly and can easily arrange to visit properties of interest.

How does Cognitive Calls facilitate room reservations and event planning in the hospitality industry?

Cognitive Calls manages room reservations and event planning in the hospitality industry by professionally handling room booking inquiries, providing information about various amenities, and assisting in planning events or conferences. This ensures a seamless booking experience for the guests.

+ Show 14 more

How is Cognitive Calls used for claims processing in insurance companies?

Insurance companies can use Cognitive Calls to manage claims processing, provide information on policies, and offer general support. It answers queries about coverage, guides customers through the claims process, and updates policy details.

How does Cognitive Calls manage RSVP collections and sales follow-ups?

Cognitive Calls simplifies the process of collecting RSVPs for events. Besides this, it can also automate sales follow-ups by providing personalized messages to customers. In this way, it ensures timely and effective communication with customers.

How is Cognitive Calls used in the recruitment process?

Cognitive Calls streamlines the recruitment process by automating follow-up calls to potential candidates. It can provide details about interviews, answer common questions, and plan the next steps in the recruiting process.

What role does Cognitive Calls play in the debt collection process?

In the debt collection process, Cognitive Calls can automate reminder calls, provide different payment options, and even facilitate the process of collecting payments. This ensures a smooth and respectful interaction with clients.

How does Cognitive Calls ensure patient care in the health sector?

Cognitive Calls enhances patient care in the health sector by automating telehealth check-ins. It can make calls to patients to check their health status, remind them of appointments and provide vital health information, ensuring timely care and attention.

How does Cognitive Calls function as a voice assistant?

Cognitive Calls can be integrated as a voice assistant in various applications, providing hands-free interactions. It handles tasks, provides information, and enhances user engagement with digital products.

How does Cognitive Calls benefit learning apps and eCommerce?

For learning apps, Cognitive Calls enhances interaction with voice-based guidance through lessons and exams. In the eCommerce sector, it assists customers with their shopping process, including product searches, order tracking, and customer support.

How does Cognitive Calls facilitate voice-activated controls in the automotive sector?

In the automotive sector, Cognitive Calls facilitates voice-activated controls, enabling drivers to operate navigation, entertainment, and communication systems hands-free. This improves the overall user experience and enhances safety.

How does Cognitive Calls enhance human-like interaction in robots?

Cognitive Calls can be integrated into robots for better interaction and control. This broadens the realm of robotics by offering intuitive, human-like conversation and control abilities.

What is the latency for Cognitive Calls?

The latency for Cognitive Calls is 600ms. This refers to the delay between the initiation of a call and the time it takes for the audio to begin playing.

Can Cognitive Calls be used for technical support and how does this work?

Yes, Cognitive Calls offers round-the-clock technical support. The voice AI can troubleshoot common issues, provide step-by-step guidance, and even escalate complex problems to human agents, ensuring a quick and efficient resolution process.

How does Cognitive Calls assist in role playing scenarios in training programs?

In training programs, Cognitive Calls can be used for role-playing scenarios. Using voice AI, it provides a controlled, interactive environment to help employees practice and improve their skills.

How are alerts generated for critical situations by Cognitive Calls?

Cognitive Calls generates alerts for critical situations such as server or service downtime, failures, and emergencies. It ensures that the alert message is received and acknowledged, providing a more reliable communication method compared to simple SMS or email notifications.

How does Cognitive Calls provide personalized support and enhance the customer experience?

Cognitive Calls enhances the customer experience by providing personalized support. By using intelligent call handling and routing for inbound calls, and issuing automated voice interactions for appointment scheduling and reminders, it ensures personalized, efficient interactions which optimise the customer experience.

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Cognitive Calls

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