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PixieBrix | Support Flow
Solve Cases Faster, Avoid Escalation
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PixieBrix | Support Flow
Inputs:
Outputs:
Solve Cases Faster, Avoid Escalation
Most popular alternative: IllumiChat (871 saves)
PixieBrix | Support Flow is an AI-powered copilot built for technical customer support teams, designed to tackle complex support workflows that traditional ticketing systems, chatbots, or enterprise search tools cannot resolve effectively. It integrates directly into existing tools and workflows, CRM, issue trackers, observability systems, production environments, without requiring IT bottlenecks, stale data indexing, or snapshotting.
With PixieBrix, teams can securely access real-time company data across systems, customize workflows with low-code extensions, and deliver contextual answers or take direct actions right inside their existing apps. Unlike bots that deflect or tools that centralize data passively, PixieBrix empowers support agents and engineers to resolve complex technical issues faster, reduce escalations, and delight customers with reliable resolutions.
Support Flow is especially valuable for technical teams handling bugs, product variants, or integrations that demand deep, multi-system expertise. It brings transparency, security, and scalability through enterprise-grade features such as SOC 2 compliance, AES-256 encryption, SAML/SSO authentication, and continuous vulnerability scanning.
With PixieBrix, teams can securely access real-time company data across systems, customize workflows with low-code extensions, and deliver contextual answers or take direct actions right inside their existing apps. Unlike bots that deflect or tools that centralize data passively, PixieBrix empowers support agents and engineers to resolve complex technical issues faster, reduce escalations, and delight customers with reliable resolutions.
Support Flow is especially valuable for technical teams handling bugs, product variants, or integrations that demand deep, multi-system expertise. It brings transparency, security, and scalability through enterprise-grade features such as SOC 2 compliance, AES-256 encryption, SAML/SSO authentication, and continuous vulnerability scanning.
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Releases
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October 3, 2025
Eric Bodnar
Initial release of PixieBrix | Support Flow.
Pricing
Pricing model
Freemium
Paid options from
$30/month
Billing frequency
Monthly
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Prompts & Results
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PixieBrix | Support Flow was manually vetted by our editorial team and was first featured on October 3rd 2025.
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Pros and Cons
Pros
Hyper-customizable workflows with low-code extensions
Works across all existing tools instead of replacing them
Real-time data access (no stale indexing or snapshots)
Reduces MTTR (mean time to resolution) by up to 40%
Prevents unnecessary escalations, saving engineering time
Increases CSAT by up to 20%
Supports contextual, in-flow answers and direct actions
Transparent KPI reporting and engagement analytics
Empowers agents with ownership and autonomy
Secure by design (SOC 2, AES-256 encryption, SAML/SSO)
Built for enterprise scale with continuous compliance monitoring
Custom displays, connectors, and sidebars for unique needs
Avoids context switching across systems
Flexible deployment with white-glove setup available
Dual-licensed source-available code for transparency
View 10 more pros
Cons
May require upfront customization for maximum value
Can be complex for small, non-technical teams
Full power best realized in enterprise-scale support setups
Integration breadth may be overwhelming for smaller orgs
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Q&A
What is a copilot?
A copilot is PixieBrix’s AI assistant that proactively surfaces technical documentation, telemetry, and actions in context, helping agents resolve complex cases faster.
How does PixieBrix integrate with existing tools?
PixieBrix securely connects with live data from CRMs, issue trackers, observability tools, and more, embedding its UI seamlessly across web apps without replacing existing systems.
What are the main benefits for customer support teams?
Agents save time by getting contextual documentation and telemetry instantly, reducing escalations, avoiding tribal knowledge bottlenecks, and delivering more accurate resolutions.
How do engineers benefit from PixieBrix?
Engineers avoid unnecessary interruptions from escalations, get instant context when escalations do occur, and can better organize product feedback, bug reports, and feature requests.
Is PixieBrix secure?
Yes, PixieBrix is enterprise-ready with SOC 2 accreditation, AES-256 encryption, continuous vulnerability scanning, on-device data processing, and SAML/SSO authentication.
How much does PixieBrix cost?
Pricing depends on your team size and requirements. PixieBrix offers exclusive programs (e.g., free unlimited OpenAI credits for select teams like TAAFT) and white-glove onboarding.
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