Send AI-generated customer retention emails automatically

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November 4, 2024

Retain AI: Winback emails

Customer retention

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Send AI-generated customer retention emails automatically

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Overview

Developed by Chatdesk, Retain AI is a tool designed to help businesses on Shopify automate customer retention efforts. The primary function of Retain AI is generating and sending personalized emails to customers, specifically targeted at turning one-time shoppers into repeat customers.

This process is fully automated and requires minimal input and monitoring from the business. The generated emails are sent 90 days after a purchase, with content tailored to the customer's purchase history, inclusive of a custom image and individual promo code.

This is a strategically devised time frame to re-engage customers, aiming to motivate them to shop again. The tool also comes with features for tracking conversions and revenue, further enhancing its function as a comprehensive customer retention solution.

Retain AI puts an emphasis on reducing customer churn and driving conversions, promising impactful results without adding workload to the business.

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September 10, 2024

Initial release of Retain AI: Winback emails.

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What is the main purpose of Retain AI?

The main purpose of Retain AI is to help businesses on Shopify automate their customer retention efforts.

How does Retain AI help with customer retention?

Retain AI assists with customer retention by automatically generating and sending personalized emails to customers, specifically targeted at turning one-time shoppers into repeat customers.

Do I need to manually monitor the emails sent by Retain AI?

No, Retain AI's process is fully automated and requires minimal input and monitoring from the business.

What content will be included in the emails generated by Retain AI?

The content of emails generated by Retain AI includes custom features tailored to the customer's purchase history. These include personal customization with a unique image and an individual promo code.

Why does Retain AI send emails 90 days after a purchase?

Retain AI sends emails 90 days after a purchase as this is a strategically devised time frame to re-engage customers and motivate them to shop again.

How does Retain AI help in tracking conversions and revenue?

Retain AI aids in tracking conversions and revenue through its inbuilt features designed for tracking these metrics, further enhancing its functionality as a comprehensive customer retention solution.

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Can Retain AI help in reducing customer churn?

Yes, Retain AI emphasizes the reduction of customer churn and works towards driving more conversions, aiding in reducing customer churn rate.

What platforms is Retain AI compatible with?

Retain AI is compatible with businesses on Shopify platform.

Does Retain AI require any extra workload from the business?

No, Retain AI assures impactful results without adding any significant workload to the business.

What information from customers' purchase history is included in Retain AI's emails?

Retain AI includes the detailed history of customer's purchases in the personalized emails. The content is strategically curated and tailored to each customer's unique purchase history.

Does each customer receive a unique promo code in their email?

Yes, each customer receives a unique promo code in their personalized email generated by Retain AI.

Is the setup process for Retain AI simple and straightforward?

Yes, the setup process for Retain AI is simple and straightforward, requiring just three steps to start sending emails directly.

How does Retain AI identify customers who have not made purchases in 90+ days?

Retain AI identifies customers who have not made purchases in 90+ days by analysing the brand's sales data during setup.

How can I review and preview the emails generated by Retain AI?

Retain AI generates a personalized email for each customer and provides a preview for review before the email is sent.

Does Retain AI offer free trial plans and what features are included in them?

Yes, Retain AI offers a free trial plan that includes features like automated 1:1 winback emails, conversion and revenue tracking, and an option to pause at any time.

What added benefits does the paid plan of Retain AI offer?

The paid plan of Retain AI offers the ability to send up to 500 personalized emails per month in addition to features of the free plan.

Can I pause the services of Retain AI as per my requirement?

Yes, the services of Retain AI can be paused at any time as per business requirement.

Who do I contact for any support and queries about Retain AI?

For any support and queries about Retain AI, you can contact the developer, Chatdesk.

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