24/7 AI-human hybrid customer engagement

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July 11, 2025

Smith.ai

United States Smith.ai Virtual receptionist

3,420

5.0(9)1

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3,420

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24/7 AI-human hybrid customer engagement

AI Customer Service AI Receptionist AI Voice Agent AI Voice Agents Appointment Scheduling Call Handlingfrom $97.50/mo

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Overview

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Smith.ai is an AI Receptionist and Virtual Receptionist platform. It combines artificial intelligence (AI) and human customer service professionals to offer 24/7 client engagement.

The solution addresses receptionist needs efficiently through both AI-first and human-first call answering and intake mechanisms. It allows call handling, lead capture and conversion, appointment scheduling, and more.

The AI Receptionist is designed to handle simple intake, scheduling appointments, and managing general inquiries at high call volumes.

The human virtual receptionists manage complex or sensitive calls.

Serving a variety of industries including law firms, marketing agencies, homes services, and SaaS companies, Smith.ai ensures constant availability to clients, essential for modern businesses that aim to maximize lead conversion and customer satisfaction.

Key Features

Ai Receptionist
Call Answering
Lead Intake

Releases

Smith.aiInitial

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Initial release

July 11, 2025

Initial release of Smith.ai.

Author

Julian Wan

@julianwan-1

Company

Smith.ai

🇺🇸 United States

Stats

1 tool

Beginner

Joined: June 2025

Pricing

Pricing model

Paid

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$97.50/month

Billing frequency

Monthly

Refund policy

30 day money-back guarantee

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Virtual receptionist Smith.ai

United States Smith.ai Virtual receptionist

3,420

5.0(9)1

Overview Releases Alternatives Pricing Pros & Cons Prompts Reviews Q&A

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Average from 9 ratings.

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@ initial release

awesome bro keep helping users like that? Expecting more apps free from you!!!!!!!!!!!!!

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Pros and Cons

Pros

24/7 client engagement

Outbound sales and support

Call handling capabilities

Efficient lead capture and conversion

Appointment scheduling feature

Complex call management

Professional, empathetic call handling

Human virtual receptionists for sensitive calls

Integration with key business tools

Real-time syncing with CRM

Customizable system for specific outcomes

Wide industry applicability

Constant availability for maximized conversions

Built for modern businesses

Friendly, professional receptionists

Real-time CRM updates

Skilled in client consultation scheduling

Qualified lead conversion

During busy periods, provides 24/7 answering

Free spam blocking included

Leads directly go into existing business tools

500+ North American agents

Quick setup

30-day money back guarantee

Bilingual answering feature

Call recording and transcriptions

Call intelligence and analytics

Payment collection capabilities

Outreach Campaigns for sales, service, and support

Encompassing customer service platform

Handle everyday and sensitive calls

Trusted by growing businesses

Capable of handling high call volumes

Integrations pipeline directly with existing tools

Support Sales with 24/7 chat

North America-based agents

Ability to convert more leads

Offers a variety of plans

Targeted industries: legal firms, marketing agencies, SaaS

Automated appointment scheduling

Customizable system for quality leads

Call routing for priority clients

Can literally handle calls in chaos conditions

Tailored to business needs

Instant responses, even for Unforeseen spikes in calls

Can convert callers to clients

View 41 more pros

Cons

Lacks real-time language translation

Limited industry specialization

Requires human intervention for emergencies

No mobile app

Incompatible with certain CRM tools

Limited customization options

Lack of offline functionality

No end-to-end encryption

No audio to text transcription

View 4 more cons

Included in collections

Amazing tools for customer support

Didi Zafar

Q&A

What is Smith.ai?

Smith.ai is a comprehensive platform combining artificial intelligence (AI) and human customer service professionals to provide 24/7 client engagement. It offers AI Receptionist and Virtual Receptionists for call handling, lead capture and conversion, appointment scheduling, and outbound sales, service, and support campaigns.

What industries does Smith.ai serve?

Smith.ai serves a variety of industries including legal industries, marketing agencies, home services, software & SaaS companies, medical, wellness, general contractors, finance, and many more.

Does Smith.ai integrate with my existing business tools?

Yes, Smith.ai integrations include key business tools such as Salesforce, Hubspot, Zapier, Slack, and Calendly, providing real-time syncing for a smoother workflow.

What is the AI Receptionist feature in Smith.ai?

The AI Receptionist feature from Smith.ai is designed to handle simple intake, scheduling appointments, answering general inquiries, and more. It is especially efficient in handling high call volumes.

Can Smith.ai handle high call volumes?

Yes, Smith.ai can handle high call volumes. It employs both AI and human virtual receptionists to manage calls efficiently and ensure consistent client engagement.

How does Smith.ai contribute to lead capture and conversion?

Smith.ai contributes to lead capture and conversion through its AI and human receptionists. They handle inbound and outbound calls, schedule appointments, manage inquiries, and provide a professional and empathetic interaction that can lead to higher conversion rates.

+ Show 16 more

What are the outbound sales and support capabilities of Smith.ai?

Smith.ai provides outbound sales and support including outbound calls, client follow-ups, unscheduled callback management, and outgoing marketing campaigns.

Can Smith.ai schedule appointments?

Yes, Smith.ai has the capacity for appointment scheduling. Both AI and human receptionists are capable of scheduling appointments seamlessly, improving the efficiency of business operations.

How is Smith.ai able to manage complex or sensitive calls?

Smith.ai manages complex or sensitive calls through the use of trained human virtual receptionists. They are skilled in empathetic and professional communication, ensuring the dignity of customer issues and inquiries is upheld.

Does Smith.ai integrate with Salesforce, Hubspot, Zapier, Slack, and Calendly?

Yes, Smith.ai offers seamless integration with Salesforce, Hubspot, Zapier, Slack, and Calendly to streamline workflows and ensure efficient real-time syncing.

What kind of real-time syncing does Smith.ai offer to businesses?

Smith.ai provides real-time syncing through its integrations with over 5,000 business tools. This enables immediate and accurate data exchange, reducing delays or data discrepancies.

Is Smith.ai’s system customizable based on specific business needs?

Yes, Smith.ai's system is customizable. It can tailor the system according to your specific business needs. Functions like call handling preferences, lead qualification criteria, appointment scheduling process, etc can be customized.

Can Smith.ai deliver custom outcomes for qualified callers?

Yes, Smith.ai can deliver custom outcomes for qualified callers. The system can be tailored such that when it identifies a qualified caller, it can trigger custom processes instantly affecting your business day.

How is Smith.ai specially tailored for law firms, marketing agencies, and SaaS companies?

Smith.ai is tailored for law firms, marketing agencies, and SaaS companies through services like handling a high volume of calls, appointment scheduling, call screening and intake, and professional approach in handling customer queries. These services effectively address the unique requirements of each industry.

What is Smith.ai’s solution for 24/7 availability to clients?

Smith.ai's provides 24/7 availability to clients through its AI Receptionist feature and trained human virtual receptionists. This ensures consistent engagement and accessibility for clients at any given time.

How does Smith.ai promise customer satisfaction?

Smith.ai promises customer satisfaction through round the clock customer support and high-quality call handling. Their service includes lead capturing and conversion, appointment scheduling, effective call handling, and tailored customer service, all contributing to increased customer satisfaction.

How does Smith.ai combine AI and human intelligence?

Smith.ai combines AI and human intelligence through its AI Receptionist and Virtual Receptionists. The AI handles general inquiries and simple intake while human receptionists ensure personalized, professional, and empathetic interaction with customers, particularly for complex or sensitive calls.

What's the difference between AI Receptionist and Virtual Receptionists in Smith.ai?

AI Receptionist in Smith.ai is designed for straightforward tasks like simple intake, scheduling appointments, and handling general inquiries. On the other hand, Virtual Receptionists are trained human professionals who handle every call with an empathetic, personalized approach, suitable for more complex customer interactions.

What are the pricing options for Smith.ai services?

The pricing options for Smith.ai services vary based on the features. For AI Receptionist, the price starts as low as $97.50/month and for Virtual Receptionists, the price begins at $292.50/month.

Does Smith.ai offer any special discount plans?

Yes, Smith.ai offers discount plans. For instance, there is a 20% discount available on receptionist plans for 6 months.

Does Smith.ai offer AI powered web chat feature?

Yes, Smith.ai offers an AI-Powered Web Chat feature that combines AI with staffed chat, SMS, and social messaging, providing an additional touchpoint for customer engagement.

How can I get a demo of Smith.ai's services?

You can get a demo of Smith.ai's services by visiting their website and booking a demo. The team will then schedule and conduct a demonstration tailored to your specific business needs.

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Key Features