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December 14, 2023
Zendesk | AI Agents icon

Zendesk | AI Agents

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Automate 80% of Customer Interactions with Agentic AI
Zendesk | AI Agents website
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Overview

Zendesk | AI Agents is designed to revolutionize customer service by using agentic AI, AI that doesn’t just follow scripts but can reason, adapt, and make decisions throughout a conversation until resolution. Unlike traditional bots, Zendesk AI Agents operate across all channels, from live chat to email and social, delivering faster, more consistent service while cutting operational costs.

The solution is built for speed and scalability. With no technical expertise required, teams can launch AI agents in days, not months. Businesses gain full visibility into performance with analytics, guardrails, and monitoring features that ensure quality and compliance. Trusted by global enterprises, Zendesk AI Agents enable organizations to automate up to 80% of customer interactions while improving CSAT scores, reducing ticket volume, and driving measurable cost savings.
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Releases

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Zendesk | AI Agents icon
Initial release
January 22, 2018
Initial release of Zendesk | AI Agents.
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Pricing

Pricing model
Paid
Paid options from
$19/month
Billing frequency
Monthly
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