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Automate 80% of Customer Interactions with Agentic AI
Overview
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Overview
Zendesk | AI Agents is designed to revolutionize customer service by using agentic AI, AI that doesn’t just follow scripts but can reason, adapt, and make decisions throughout a conversation until resolution. Unlike traditional bots, Zendesk AI Agents operate across all channels, from live chat to email and social, delivering faster, more consistent service while cutting operational costs.The solution is built for speed and scalability. With no technical expertise required, teams can launch AI agents in days, not months. Businesses gain full visibility into performance with analytics, guardrails, and monitoring features that ensure quality and compliance. Trusted by global enterprises, Zendesk AI Agents enable organizations to automate up to 80% of customer interactions while improving CSAT scores, reducing ticket volume, and driving measurable cost savings.
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Releases
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January 22, 2018
Initial release of Zendesk | AI Agents.
Top alternatives
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PeersIdea Inc.🙏 62 karmaMar 10, 2025@Agents by Athena AIEasy to start and made a customer support agent for my website in a few minutes!
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Absolutely in love. I could create my own custom AI and shared it with my colleuges to get instant support from me, i mean digital AI of me :)
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This is a fantastic tool for creating a bespoke chatbot that understands the nuances of your business. It's so easy to set up, works with all the platforms I use, like Slack, Google Drive, Notion, and Zapier, and it's massively helped with customer service queries. Would definitely recommend.
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We used Rumora for our SaaS app and went from 512 to 23,956 signed up users in 3 months, here's the case study with screenshots: https://rumora.ai/case-studies/olovka
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OpenLove the idea of having a business/personal AI page you can share across your online channels. It’s perfect for creators, professionals & businesses of all kinds. the customization and design options are excellent... and it’s super easy to train and make your AI your own. nice work!
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