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Zendesk | AI Agents
Automate 80% of Customer Interactions with Agentic AI
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Automate 80% of Customer Interactions with Agentic AI
Most popular alternative: Younet (299 saves)
By unverified author Claim this AI
Zendesk | AI Agents is designed to revolutionize customer service by using agentic AI, AI that doesn’t just follow scripts but can reason, adapt, and make decisions throughout a conversation until resolution. Unlike traditional bots, Zendesk AI Agents operate across all channels, from live chat to email and social, delivering faster, more consistent service while cutting operational costs.The solution is built for speed and scalability. With no technical expertise required, teams can launch AI agents in days, not months. Businesses gain full visibility into performance with analytics, guardrails, and monitoring features that ensure quality and compliance. Trusted by global enterprises, Zendesk AI Agents enable organizations to automate up to 80% of customer interactions while improving CSAT scores, reducing ticket volume, and driving measurable cost savings.
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Releases
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January 22, 2018
Initial release of Zendesk | AI Agents.
Pricing
Pricing model
Paid
Paid options from
$19/month
Billing frequency
Monthly
Prompts & Results
Add your own prompts and outputs to help others understand how to use this AI.
Zendesk | AI Agents was manually vetted by our editorial team and was first featured on December 14th 2023.
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840,446636v1.6 released 16d agoFree + from $12/mo
Reducing manual efforts in first-pass during code-review process helps speed up the "final check" before merging PRs -
12,39294v2.1 released 2mo agoFree + from $45/mo
This is the first AI marketing tool I’ve used that actually helps me get things done, not just suggest generic ideas. The mix of AI-powered strategy and real experts executing the work makes it feel like having a high-performance marketing team without the overhead
Pros and Cons
Pros
Automates up to 80% of customer interactions
Launches in days with minimal setup required
Works across all major support channels
Reasoning AI adapts dynamically to conversations
Provides continuous 24/7 service with no downtime
Reduces ticket volume and response times significantly
Improves CSAT and customer trust with faster answers
Customizable agent personas (Friendly, Professional, Playful, etc.)
Integrates with backend workflows for full automation
Comes with analytics and monitoring for transparency
Offers intelligent guardrails for quality control
Supports multilingual customer service at scale
Helps reduce operational costs and staffing needs
Easy to expand as businesses grow
Trusted by leading global brands across industries
View 10 more pros
Cons
Free trial and demo access may be limited in scope
Pricing can be high for smaller businesses
Complex issues may still require human escalation
Customization options may need advanced setup for enterprise scale
Requires clean and well-structured knowledge base for best results
Analytics features may feel overwhelming for smaller teams
View 1 more cons
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No-code AI Agents Beyond Chatbots. From Conversations to Tasks.25,482122v2.0 released 2mo agoFree + from $38/moThank you. We are looking forward for the latest 4-o1 model available and it would be even better in terms of reasoning accuracy. -
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Q&A
What is agentic AI?
Agentic AI enables Zendesk AI Agents to reason across problems, adapt during conversations, and deliver resolutions dynamically, unlike task-based bots.
What AI models power Zendesk AI Agents?
Zendesk integrates with leading AI models and its own proprietary systems to provide reliable automation tailored to customer needs.
What channels are supported?
Zendesk AI Agents can operate across all major customer support channels, including email, live chat, messaging, and social platforms.
How many languages are supported?
Zendesk AI Agents can provide support in multiple languages, making them suitable for global customer bases.
How quickly can I deploy an AI Agent?
Most organizations can set up Zendesk AI Agents in just a few days without needing technical expertise.
How much do Zendesk AI Agents cost?
Pricing depends on the scale of deployment and selected Zendesk plan. Contact Zendesk sales for detailed pricing.
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