Business continuity management

# Crisis Management Plan Template ## 1. Introduction - Purpose of the plan - Scope - Key definitions ## 2. Crisis Management Team - Team structure and roles - Contact information - Activation procedures ## 3. Crisis Assessment - Crisis identification criteria - Initial impact assessment - Escalation procedures ## 4. Crisis Response - Immediate actions checklist - Communication protocols - Resource allocation ## 5. Business Continuity - Critical business functions - Recovery time objectives - Alternate site/work procedures ## 6. Stakeholder Management - Internal communications plan - External communications plan - Media relations strategy ## 7. Crisis Resolution - Stand-down procedures - Transition to business as usual - Post-crisis review and lessons learned ## 8. Plan Maintenance - Training and exercises schedule - Plan review and update procedures - Document control ## Appendices - Emergency contact lists - Crisis response checklists - Communication templates - Maps and floor plans

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