Call analysis 2023-10-16
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AgentInsightS

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Enhanced calls with analysis and coaching.
Generated by ChatGPT

AgentInsights is an AI-powered tool that empowers call operations by seamlessly integrating innovative AI technology. It aims to enhance customer interactions, ensuring they are data-driven, insightful, and customer-centric.

The tool offers a Call Recording App that captures 100% of call details to eliminate missed interactions and boost audit and analysis accuracy. With Call Analysis, users can obtain automated feedback, AI scoring, and call transcriptions, enabling performance assessment and actionable insights.

AI Coaching provides AI-driven guidance to enhance agent performance and elevate the quality of customer interactions by up to 40%. The tool also offers an Analytics Dashboard, which customizes important numbers and provides clear insights for decision-makers, managers, and agents.

It helps in making smarter decisions using easy-to-understand data.AgentInsights provides custom solutions for each team member. Decision-makers can quickly access call data through the AI Analytics Dashboard to highlight areas for praise and growth.

Managers can enhance team results with smart analytics and AI-driven strategies to guide their team to excellence in customer interactions. Agents can amplify their customer service with real-time AI coaching for consistently exemplary interactions, nurturing customer satisfaction and loyalty with every call.The tool also addresses technical challenges by offering a Call Recording Android App that delivers hassle-free call recording with 100% clarity, top-tier data security, and seamless recording rates.AgentInsights leverages AI to transcribe and analyze all calls, providing valuable insights into effective strategies and areas for improvement.

It offers language support and caters to omnichannel contact centers.For more information, users can contact AgentInsights through email or connect with them on social media platforms.

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AgentInsightS was manually vetted by our editorial team and was first featured on November 16th 2023.
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