15,287
Conversation management
2023-04-16
Glassix
1
'AI that speaks customer.'
Overview
Conversation management#40 most recent
Most popular alternative: Abbot (13 saves)
View all 40 alternatives
Recommendations
Generated by ChatGPT
Glassix is an AI-assisted customer communication and messaging platform. It boasts a unified inbox that aggregates all business conversations across various channels, making for a centralized location for managing customer dialogue.
This includes a multitude of channels including IM apps, SMS text, email conversations, live chat, social media interactions and even specific platforms such as WhatsApp and Apple messages for business.
In addition to raw communication, the platform also leverages chatbots and conversational AI to accelerate response times and improve overall customer satisfaction.
The assignment of conversations to specific agents is dynamic, facilitated by a conversation routing engine, which customizes routing rules for effective management at scale.
Customers are provided with a seamless experience due to continuity of conversation across different channels and departments. A history of conversations is maintained in a single panel, providing streamlined engagement across agents, chatbots, and channels.
The platform supports media sharing that includes videos, images, voice notes and digitally signed documents. Additionally, the visual chatbot builder tool allows businesses to create automated workflows, which can be launched across all platforms with a single click, providing real-time monitoring and potential for agent takeover when necessary.
Offered in convertible plans for businesses of varying sizes, Glassix finds application across diverse industries including e-commerce, hospitality, higher education, real estate, citizen services, automotive dealerships, telecommunications and insurance.
Would you recommend Glassix?
Help other people by letting them know if this AI was useful.
Post
Feature requests
Are you looking for a specific feature that's not present in Glassix?
π‘ Request a feature
Glassix was manually vetted by our editorial team and was first featured on January 14th 2024.
β
β
β
β
β
β
β
β
β
β
48
Transform your idea into actionable specifications, designs and architectural plans with our AI-driven tools
β
β
β
β
β
β
β
β
β
β
129
Build your next AI startup 100x faster with StartKit.AI boilerplate code.
β
β
β
β
β
β
β
β
β
β
20
1
40 alternatives to Glassix for Conversation management
Pros and Cons
Pros
Unified business conversations inbox
Supports multiple communication channels
Includes specific platforms (WhatsApp, Apple)
Dynamic conversation-to-agent assignment
Customizable conversation routing rules
Seamless conversation across channels
Consolidated conversation history
Allows media sharing (videos, images)
Supports voice notes & digitally signed documents
Visual chatbot builder tool
Automated workflows creation
Real-time monitoring
Agent takeover feature
Supports wide range of industries
Convertible plans to suit business size
Works for solo and enterprises
No-code chatbot flows
Quick cross-channel chatbot deployment
Chatbots powered by GPT-4
Real-time agent monitoring
API documentation available
Knowledge base
Omnichannel customer experience
One-click channel hopping
Free trial offered
No credit card required
Operational cost reduction
Faster first response times
Improved customer satisfaction
Lower average resolution time
Social media feed monitoring
Increase in eCommerce activity
Decrease in phone calls
Increases efficiency
Cons
Limited chatbot design tool
No proactive engagement feature
Dependent on third-party platforms
No in-built CRM
No direct system integrations
Limited customization options
Silos between channels
Glassix-only media sharing
Limited language support
Q&A
What is Glassix?
Glassix is an AI-assisted customer communication and messaging platform that centralizes business conversations from various channels into a unified inbox. It leverages chatbots, conversation AI, and a dynamic conversation routing engine to streamline customer service and improve customer satisfaction.
How does Glassix's AI-assisted conversation work?
Glassix's AI-assisted conversation works by leveraging chatbots and conversational AI to accelerate response times and improve customer satisfaction. It uses AI-powered chatbots to respond to customer enquiries automatically and routing rules to allocate conversations to appropriate agents dynamically.
What platforms are compatible with Glassix?
Glassix is compatible with a wide range of platforms, including instant messaging apps, SMS text, email, live chat, social media platforms, WhatsApp business, and Apple messages for business.
Can Glassix manage SMS text and IM app conversations?
Yes, Glassix has the capability to manage conversations from SMS text and IM apps efficiently. All of these interactions are centralized in one location, the unified inbox.
What is a unified inbox in Glassix?
A unified inbox in Glassix refers to a single location where all business conversations from various channels are aggregated. This centralization allows businesses to manage customer dialogues more efficiently and ensures an improved customer experience.
How does Glassix use chatbots to improve customer satisfaction?
Glassix uses chatbots to improve customer satisfaction by accelerating response times. These chatbots can engage with customers in real-time, providing automated responses to queries and freeing up customer service agents to handle more complex inquiries.
How is conversation routing managed in Glassix?
Conversation routing in Glassix is managed by a dynamic conversation routing engine. It assigns conversations to specific agents dynamically based on customized routing rules, ensuring effective communication management at scale and triage at speed.
Can Glassix maintain a history of conversations?
Yes, Glassix maintains a history of conversations. Conversation histories are displayed in a single panel across agents, chatbots, and channels, contributing to a streamlined engagement.
What type of media can be shared via Glassix?
Glassix supports sharing of a wide variety of media. Businesses can share videos, images, voice notes, and digitally signed documents using this platform.
How does the visual chatbot builder in Glassix work?
The visual chatbot builder in Glassix allows businesses to design and establish automated workflows. These workflows can be launched across all platforms instantly, providing real-time monitoring and the opportunity for agent takeover whenever necessary.
Are Glassix's plans suitable for all business sizes?
Yes, Glassix's plans are framed to accommodate businesses of varying sizes. Its convertible plans are designed to suit the needs of both small businesses and large enterprises.
Which industries can benefit from Glassix?
Glassix can be beneficial to a variety of industries. It has applications across e-commerce, hospitality, higher education, real estate, citizen services, automotive dealerships, telecommunications, and insurance.
Is it possible to monitor chatbot conversations in real time with Glassix?
Yes, Glassix allows for real-time monitoring of chatbot conversations. This feature helps in tracking chatbot performance and customer satisfaction.
Can agents take over the chatbot conversations in Glassix?
Yes, Glassix allows agents to take over chatbot conversations whenever necessary. This feature proves useful in situations where human intervention becomes important for improved customer satisfaction.
How does Glassix ensure continuity of conversation across different channels and departments?
Glassix ensures continuity of conversation across different channels and departments by presenting a comprehensive history of all conversations in a single panel. Regardless of the engagement mode, the continuous strand of conversation is maintained across agents, chatbots, and channels.
What makes Glassix a preferable choice for customer communication and messaging?
Glassix is a preferable choice for customer communication and messaging due to its noteworthy features like a unified inbox, AI-assisted conversation, chatbots, conversational AI, conversation routing, seamless customer experience, and media sharing. It also offers the possibility of agent takeover, real-time monitoring, and automated workflows using the visual chatbot builder tool.
Can you create automated workflows in Glassix?
Yes, automated workflows can be created in Glassix using the visual chatbot builder tool. These workflows can be deployed across all channels instantly.
Does Glassix support platforms like WhatsApp business and Apple messages for business?
Yes, Glassix supports platforms like WhatsApp business and Apple messages for business, among others. These integrations facilitate a broader scope for customer interaction and deliver a unified experience.
Can I customize the chatbot responses in Glassix?
Glassix offers a visual chatbot builder tool that allows businesses to customize chatbot responses. Businesses can create distinct automated workflows, including custom code and conditions driven by conversational AI.
Does Glassix have a free trial?
Yes, Glassix offers a free trial. Businesses can experience the services first-hand during this period without requiring a credit card.
If you liked Glassix
Featured matches
Other matches
People also searched
Search
My saved AIs
Free signup
Home
Just Launched
Requests
Most saved
Tasks
Timeline
Get featured
Job Impact Index
Influencers
Forum
Newsletter
Follow us
Join Discord
Contact us
Join the biggest AI community
Subscribe to our exclusive newsletter, coming out 3 times per week with the latest AI tools. Join over 470,000 readers.
Help
β + D bookmark this site for future reference
β + β/β go to top/bottom
β + β/β sort chronologically/alphabetically
ββββ navigation
Enter open selected entry in new tab
β§ + Enter open selected entry in new tab
β§ + β/β expand/collapse list
/ focus search
Esc remove focus from search
A-Z go to letter (when A-Z sorting is enabled)
+ submit an entry
? toggle help menu
Sign in to continue (100% free)
To prevent spam, some actions require being signed in. It's free and takes a few seconds.
Sign in with Google
0 AIs selected
Clear selection
#
Name
Task