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Monobot

AI voice agents that automate BPO tasks.

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Monobot is an artificial intelligence (AI)-driven tool designed for business process outsourcing (BPO) automation. Its key scope of operation is voice agent automation, with a broad range of use cases that include customer support, sales and lead generation, HR automation, IT helpdesk, voice analytics, and BPO optimization.

Monobot aims to handle routine and repetitive tasks, thereby enabling employees to focus on complex customer issues and improve satisfaction. It offers AI assistants equipped with human-like conversational capabilities to handle tasks like identity verifications, order status checks, appointment scheduling, and lead qualification.

Monobot also features an AI Agent Builder for customizing agents, a Workspace for managing agents and conversations, as well as Integration Tools for connectivity with CRM and helpdesk tools.

There is also a Dashboard Analytics feature for monitoring performance and insights, and a Knowledge Base to enhance agent knowledge. The automation flows feature enables processes customization.

The tool can also provide real-time suggestions and automated call summaries to support agents during live conversations. Lastly, Monobot's system is designed to be ready for immediate use, requiring minimal setup and causing no IT headaches.

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November 12, 2025

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Initial release of Monobot.

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Pros and Cons

Pros

BPO automation

Robust range of use cases

Customer support automation

HR automation

Voice analytics

Connected with CRM

Real-time suggestions

Automated call summaries

Instant knowledge access

Reduces time to resolution

Automates routine calls

Operations streamlining

Minimal setup

Automating complex conversations

Automates scheduling, reservations

Automates appointment booking

Agent Workspace insights

Knowledge Base Access

Versatile templates for needs

Various integration possibilities

Real-time performance monitoring

Real-time insights

Interaction analytics

Multiple voice options

Handles web chat and phone channels

Allows focus on complex issues

Handles identity verifications

Handles order status checks

Handles appointment scheduling

Handles lead qualification

Customizable automation processes

Real-time suggestions for agents

Knowledge accessible during live conversations

Monitor performance and insights

Improves customer satisfaction

Automates up to 80% of calls

Automates repetitive tasks

Increase product consultation availability

Reducing time-consuming conversations

Empowers contact center operations

Improves customer sentiment handling

Improves resolution speed

Elevates agent confidence

Capable of handling 3x more requests

Provides 24/7 customer support

Real-time team interaction tracking

Seamless tool integration

View 42 more pros

Cons

Requires minimal setup

Needs CRM integration

Manual agent customization

Voices limited to options

No offline mode

Transfer calls manually

No free tier

No standalone mobile app

Limited third-party integrations

Multiple languages but limited

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Q&A

What is Monobot designed for?

Monobot is designed to provide an intelligent conversation platform for businesses across various sectors. Its key objective is to automate and streamline operations, enhancing productivity and efficiency. By automating cumbersome, repetitive conversations typically seen in contact centers, Monobot enables businesses to provide customer support, HR automation, IT Helpdesk services, voice analytics, and more efficiently.

Can Monobot be customized to suit specific business needs?

Yes, Monobot can be customised to align with specific business needs. It allows businesses to build and customise their own AI agents, managing conversations and automating processes with tailored flows. This personalised approach helps businesses to adapt the tool to their unique operational requirements.

What roles does Monobot play in customer support?

Monobot plays a pivotal role in providing AI-powered automation for customer support. It enables businesses to automate routine calls and resolve common customer queries faster, allowing human agents to focus more on complex issues. Also, its 'AI Workspace' feature provides real-time suggestions, automated call summaries, and instant knowledge access to facilitate efficient support.

How does Monobot assist with sales and lead generation?

Monobot assists with sales and lead generation by automating interactions with potential customers. Its AI-enabled voice agents can carry out routine tasks like lead qualification and appointment scheduling. This streamlines the sales process and aids in generating qualified leads.

In what ways does Monobot contribute to HR automation?

In HR automation, Monobot comes into play by automating recruiting and other routine HR tasks. Its AI-enabled platform can carry out time-consuming HR procedures with efficiency, easing the burden on HR professionals.

How does Monobot support IT helpdesk?

Monobot supports IT Helpdesk by offering smart automation for IT requests. With its AI capabilities, IT requests can be handled efficiently, saving time and reducing the load on IT support teams.

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What functionalities does Monobot offer for voice analytics?

Monobot offers functionalities for voice analytics by analysing calls and conversations for better insights. It can track the call metrics, analyse the sentiment and use conversation data to provide valuable business insights.

How does Monobot connect with CRM tools?

Monobot can connect with CRM tools seamlessly. Through its 'Integration Hub' feature, it offers the capability to plug into various tools, including CRM, for streamlined data flow and improved operational efficiency.

How does Monobot enhance BPO operations?

Monobot enhances BPO operations by leveraging AI to automate routine tasks and focus on high-value work. It offers readiness for multiple BPO use cases, including customer support, HR, IT support and voice analytics. Its intelligent conversation platform can handle repetitive conversations freeing BPO agents for complex tasks.

What does Monobot's AI Workspace feature offer?

Monobot's AI Workspace provides real-time suggestions, automated call summaries, and instant knowledge access to the team. These capabilities empower agents during live interactions, enabling them to handle customer queries more effectively and expedite issue resolution.

Can Monobot automate scheduling and appointment booking?

Yes, Monobot can automate scheduling and appointment booking. It automates these processes for businesses, simplifying them and making them more efficient, enabling businesses to operate round the clock.

What processes does Monobot automate for business operations?

Monobot automates various business processes through custom flows, including customer support, sales and lead generation, HR operations, and BPO tasks. It excels in automating routine tasks and repetitive conversations, enabling businesses to focus on more complex issues.

How does Monobot help in controlling and analysing interactions?

Monobot offers capabilities in controlling and analysing interactions. It grants businesses control over customer interactions while facilitating their analysis. This helps in understanding customer behavior better and augmenting decision-making processes.

What are the capabilities of Monobot in terms of performance monitoring?

For performance monitoring, Monobot offers 'Dashboard Analytics'. It monitors performance and provides insights gathered through analytics. This feature is instrumental for businesses in tracking and improving their operational effectiveness.

How does Monobot empower agents with AI-driven insights?

Monobot empowers agents with AI-driven insights and recommendations. With Monobot’s AI Workspace, agents receive contextual prompts and recommended answers during live conversations and can search the knowledge base without leaving the workflow. This provides them with quick, actionable insights that can significantly uplift their performance.

How can Monobot contribute to resolution time reduction?

Monobot significantly reduces the time to resolution by automating routine calls and employing smart AI-driven suggestions. This quicker response and action, coupled with automated processes for common queries, lead to a substantial reduction in resolution time.

How does Monobot facilitate routine call automation?

Monobot facilities routine call automation by using AI-enabled voice agents to handle repetitive calls. Thus, queries such as identity verifications, order status checks and appointment scheduling are managed swiftly and efficiently, freeing up human agents for complex calls.

What industries can benefit from using Monobot?

Monobot finds applications across a range of industries like BPO, sales, HR, IT support, and any industry that requires scheduling, reservations, appointment booking, and product consultations. These include sectors like Insurance, Retail & eCommerce, IT & Technical Support, Education, Utilities & Telecom, Government & Public Services, Logistics & Supply Chain, Manufacturing, among others.

How does Monobot enhance productivity for businesses?

Monobot enhances productivity by automating repetitive tasks for businesses, facilitating faster response and resolution to customer requests. Through its ability to provide real-time suggestions, automate call summaries, and facilitate instant knowledge access, it empowers teams to handle their procedures more efficiently.

Can Monobot integrate with other business tools and platforms?

Yes, Monobot can seamlessly integrate with other business tools and platforms, including tools like CRM, Google Calendar, Google Maps, Instagram, and Telegram, among others. It not only provides built-in connectors for integration but also offers an open API for businesses to tailor, extend, or create their own integrations.

What is Monobot?

Monobot is an AI-driven tool envisioned to automate Business Process Outsourcing (BPO). Key areas of operation involve voice agent automation with a host of use-cases including customer support, sales, lead generation, HR and IT helpdesk automation, voice analytics, and BPO optimization. Monobot is designed to take on repetitive and routine tasks, allowing employees to focus on complex customer issues and enhance satisfaction levels.

What is AI Workspace in Monobot?

AI Workspace in Monobot is an interactive platform that supports agents with real-time suggestions, automated call summaries, and instant access to knowledge during live conversations. It provides context-based prompts and recommended responses during active interactions, enables quick customer sentiment analysis, and facilitates timely knowledge base lookup without the agent having to leave their workflow.

How can I customize AI agents in Monobot?

In Monobot, AI agents can be customized using the AI Agent Builder feature. This feature empowers businesses to design and tweak their agents according to their unique operational needs.

How does Monobot integrate with CRM and other tools?

Monobot integrates with CRM and other tools via its Integration Tool feature. This functionality enables connectivity with various business tools such as helpdesk and CRM platforms, enhancing the utility and adaptability of the tool throughout a business's operational pipeline.

What is the functionality of the dashboard analytics in Monobot?

The Dashboard Analytics in Monobot provides a comprehensive view of performance metrics and insights. It enables businesses to monitor real-time interactions, track agent activity, and appreciate an overview of all customer interactions. It showcases detailed statistics and helps in understanding every aspect of the conversation, leading to informed data-driven decision-making.

How does Monobot help in automating processes?

Monobot introduces process automation through its Automation Flows feature. Businesses can create custom flows to automate routine processes, ensuring efficiency and consistency. From appointment scheduling, identity verifications, to order status checks and lead qualification, a wide range of tasks can be automated.

Can Monobot help with appointment bookings and scheduling?

Yes, Monobot can assist with appointment bookings and scheduling. Its AI Voice Agents can handle such tasks efficiently, automating the process and saving valuable time for businesses.

How can Monobot improve customer satisfaction levels?

Monobot enhances customer satisfaction levels by automating routine calls and focusing on resolving complex customer issues. Its voice agents are trained to handle inquiries with human-like capabilities, reducing resolution times and improving experience. By equipping agents with real-time suggestions and a knowledge base, it ensures quality responses, thereby increasing overall satisfaction levels.

Is Monobot used for voice analytics?

Indeed, voice analytics is a prominent feature of Monobot. The tool can analyze calls and conversations, providing valuable insights that can lead to better business decisions, improved service quality, and ultimately, increased customer satisfaction.

Can Monobot help in lead generation and sales support?

Absolutely, Monobot is effective for lead generation and sales support. It offers AI tools precisely tuned for these tasks, enabling businesses to capture leads and support sales efforts more efficiently and without human intervention.

How does Monobot contribute to HR automation?

Monobot can facilitate HR automation by performing certain recruiting and HR tasks. It allows for more focus on critical human resources tasks by handling routine and repetitive HR activities autonomously.

What kind of IT helpdesk support does Monobot provide?

Monobot provides IT helpdesk support by integrating smart automation into IT request workflows. This aids in streamlining IT requests and support, improving efficiency, and reducing response times.

How does Monobot support BPO optimization?

For BPO optimization, Monobot automates routine conversations, freeing up agents to handle complex issues. This includes tasks such as identity verifications, order status checks, appointment scheduling, and lead qualification, which can be handled by its AI Voice Agents, impacting productivity positively.

Can Monobot assist with identity verification and order status checks?

Yes, Monobot can assist with identity verification and order status checks. By automating these often-repetitive tasks, the tool increases productivity and allows businesses to focus on addressing more complex issues.

How is Monobot set up and is it difficult?

Monobot is designed for quick and hassle-free setup. According to their website, it requires minimal setup and aims for immediate readiness without causing IT complications. This suggests it can be easily deployed and managed without significant technical expertise.

Is there AI assistance in the workspace?

Yes, Monobot offers AI assistance in the workspace. The AI-driven support includes real-time recommendations during live conversations, which assist in speeding up resolution and boosting agent confidence.

Does Monobot offer real-time recommendations?

Yes, Monobot does offer real-time recommendations. As part of the AI Workspace feature, agents are given context-based prompts and recommended responses during live interactions which boosts resolution speed.

Can Monobot be used for automated call summaries?

Yes, automated call summaries are a function of Monobot. This feature enables agents to have concise summarizations of each call, improving the understanding of each customer interaction and resulting in more effective follow-ups.

Will I be able to monitor performance and insights with Monobot?

With Monobot, businesses can indeed monitor performance and insights. The Dashboard Analytics feature offers a comprehensive view of all interactions, real-time performances, agent activity and customer sentiment, delivering critical data-driven insights for optimization.

How does the agent builder in Monobot work?

The Agent Builder in Monobot is a tool that allows businesses to build and customize AI agents according to their specific needs. Each agent can be tailor-made to handle different tasks and workflows, creating a personalized and efficient solution to meet individual business requirements.

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