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Octocom—Boost conversion rates with GPT-powered chatbots optimized for eCommerce.
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Octocom
Boost conversion rates with GPT-powered chatbots optimized for eCommerce.
Most popular alternative: Gista (60 saves)
By unverified author Claim this AI
Octocom is an AI-powered chatbot specifically designed for eCommerce businesses. Its main features include instant 24/7 product explanations, comparisons, and recommendations, intending to increase conversion rates.
It has the ability to connect directly with help desks such as Gorgias and Zendesk, allowing for seamless integration into existing workflows. It keeps updated with the product catalog, discounts, and orders by linking to all eCommerce platforms, including custom ones.
Octocom strives to provide human-like conversations, aligning with the brand's personality. This solution includes a feature for intelligent human handoff, in which the AI can assess when a complex issue needs to be escalated to a human support team.
This chatbot can handle inquiries across multiple channels including email, Instagram, Messenger, WhatsApp, SMS, and others, providing a consistent support experience.
Additionally, it can assist with shopping choices, offering product recommendations, dealing with product inquiries and providing product comparisons.
The tool can also be customized to not only match the brand voice but also to automate responses and proactively solve problems such as handling order tracking, returns, refunds, and complaints.
It comes with analytics functionality for performance insights and is designed to be multilingual, managing customer interactions in over 100 languages.
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Releases
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May 5, 2023
Initial release of Octocom.
Pricing
Pricing model
Free Trial
Paid options from
$100/month
Billing frequency
Monthly
Feature requests
4
votes
0 answers
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Prompts & Results
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Octocom was manually vetted by our editorial team and was first featured on May 10th 2023.
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Reducing manual efforts in first-pass during code-review process helps speed up the "final check" before merging PRs
Pros and Cons
Pros
Designed for eCommerce SMEs
Personalized product recommendation
Upselling and cross-selling capable
Instant response time
Leverages GPT technology
Tuned to business's catalog
Compatible with Shopify, WooCommerce, Magento
Easy Integration
Real-time dashboard monitoring
Provides chat logs
Product comparison feature
Increases revenue through cross-selling, upselling
Handles FAQs
Discloses compatibility, deployment time, security details
Connects with Gorgias, Zendesk
Supports multichannel customer interaction
Intelligent human handoff feature
Customizable to match brand voice
Orders, refunds, returns, complaints automation
Performance insight analytics
Multilingual, over 100 languages support
Available 24/7
Real-time product explanations
Handles email, Instagram, Messenger, WhatsApp, SMS inquiries
Handles order tracking
Returns and Refunds handling
Complaints handling
Upselling features - Smart Bundling, Historical Upselling, Essential Upselling
Automates 90% of support tickets
Matches your brand voice
Proactive problem solving
Fully customizable
Analyzes interactions, identifies trends
Provides performance insights
Connects easily with eCommerce platforms
View 30 more pros
Cons
Limited to eCommerce SMEs
No offline mode
Integration only with select platforms
Hand-off to human team required
GPT training possibly long
Dependent on quality of product catalog
Multichannel support can be overwhelming
Language accuracy may vary
No freemium version
Data privacy not transparent
View 5 more cons
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Q&A
What is Octocom?
Octocom is an AI-powered chatbot specifically designed to enhance the customer experience for eCommerce SMEs. It is aimed at improving sales and overall performance through features tailored for product recommendation, upselling, cross-selling, and customer queries. It maintains consistency with the business's brand personality and handles customer interactions in over 100 languages.
How does Octocom use AI and GPT technology?
Octocom leverages GPT (Generative Pretrained Transformer) technology, a language model that uses machine learning techniques to produce highly accurate text outputs. This technology is applied to understand the unique contexts of businesses and customers. It forms the basis of Octocom's ability to provide instant, personalized responses to customer queries, product recommendations tailored to the customer's needs, and simplified product comparisons.
What eCommerce platforms is Octocom compatible with?
Octocom is compatible with all major eCommerce platforms such as Shopify, WooCommerce, Magento, and also custom created platforms. This compatibility ensures that the chatbot can be conveniently integrated into a wide range of eCommerce SMEs.
What is the integration process for Octocom like?
The integration process for Octocom is straightforward and only takes a few hours. As Octocom is compatible with most major eCommerce platforms, it can be easily integrated into an existing website, fully syncing with the product catalog, discounts, and orders. It can also directly connect with popular help desks like Gorgias and Zendesk.
Can I track Octocom's performance and ROI?
Yes, the performance of Octocom and its return on investment (ROI) can be tracked in real time. A dashboard provides updates on the performance metrics allowing businesses to monitor and evaluate the effectiveness of the chatbot in real time.
How does Octocom enhance customer experiences?
Octocom enhances customer experiences by providing instant, personalized responses to customer queries. This ensures a seamless shopping experience. It also provides product recommendations tailored to the customer's individual needs, guiding them towards the best choice. Additionally, it assists in simplifying product comparisons.
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