Sales chatbots 2024-06-17
Octocom icon

Octocom

4.9(21)
506
13
Boost conversion rates with GPT-powered chatbots optimized for eCommerce.
Generated by ChatGPT

Octocom is an AI-powered chatbot specifically designed for eCommerce businesses. Its main features include instant 24/7 product explanations, comparisons, and recommendations, intending to increase conversion rates.

It has the ability to connect directly with help desks such as Gorgias and Zendesk, allowing for seamless integration into existing workflows. It keeps updated with the product catalog, discounts, and orders by linking to all eCommerce platforms, including custom ones.

Octocom strives to provide human-like conversations, aligning with the brand's personality. This solution includes a feature for intelligent human handoff, in which the AI can assess when a complex issue needs to be escalated to a human support team.

This chatbot can handle inquiries across multiple channels including email, Instagram, Messenger, WhatsApp, SMS, and others, providing a consistent support experience.

Additionally, it can assist with shopping choices, offering product recommendations, dealing with product inquiries and providing product comparisons.

The tool can also be customized to not only match the brand voice but also to automate responses and proactively solve problems such as handling order tracking, returns, refunds, and complaints.

It comes with analytics functionality for performance insights and is designed to be multilingual, managing customer interactions in over 100 languages.

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Octocom was manually vetted by our editorial team and was first featured on May 10th 2023.
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Community ratings

4.9
Average from 21 ratings.
18
3
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Comments(13)
Oct 28, 2023
Rated it
Just from the copy on the site, it seems it will be useful for e-commerce platforms. Customers need quick assistance, platform managers can delegate the mundane to the AI.
Oct 3, 2023
https://theresanaiforthat.com/short-videos/?ref=share
Oct 2, 2023
Thanks for this tool.
Jun 26, 2023
Rated it
can recommend for Dubai ecommerce shops
Jun 26, 2023
Rated it
All is good. Just would prefer to also have live chat.
Jun 26, 2023
Rated it
The only bot I found that can also handle order tracking and refunds
Jun 26, 2023
Rated it
Great bot for ecommerce
Jun 26, 2023
Rated it
The founder promised an extra month if I leave a review, so here it is. Honestly though, Octocom is a pretty solid AI chatbot. It's not flashy or anything, but it does its job, providing 24/7 support and all. Had no problems with it so far. Nice having something reliable for customer service and sales.
Jun 26, 2023
Rated it
The founder asked for a review so here it goes: Octocom is pretty decent, you get 24/7 chat, and it's like a human talks to your customers. The multi-language feature is cool too. But, it took a while to set up and sometimes it's a bit slow. Still, it's helpful for sales and customer service. Worth a try.
Jun 26, 2023
Rated it
Wow, Octocom is a game changer! Our customers love the instant, 24/7 support. No more waiting for answers, plus it talks any language, any time. We're seeing a boost in sales, too. This AI is good, almost too good lol. High recommend!
May 11, 2023
Rated it
Do you have shopify plugin?
May 10, 2023
Rated it
I will try that for sure!
May 10, 2023
Rated it
Interesting idea. Probably I will try it in my eCommerce site

Feature requests

4
votes
0 answers
Allow voice recognition
Are you looking for a specific feature that's not present in Octocom?

5 alternatives to Octocom for Sales chatbots

Pros and Cons

Pros

Designed for eCommerce SMEs
Personalized product recommendation
Upselling and cross-selling capable
Instant response time
Leverages GPT technology
Tuned to business's catalog
Compatible with Shopify, WooCommerce, Magento
Easy Integration
Real-time dashboard monitoring
Provides chat logs
Product comparison feature
Increases revenue through cross-selling, upselling
Handles FAQs
Discloses compatibility, deployment time, security details
Connects with Gorgias, Zendesk
Supports multichannel customer interaction
Intelligent human handoff feature
Customizable to match brand voice
Orders, refunds, returns, complaints automation
Performance insight analytics
Multilingual, over 100 languages support
Available 24/7
Real-time product explanations
Handles email, Instagram, Messenger, WhatsApp, SMS inquiries
Handles order tracking
Returns and Refunds handling
Complaints handling
Upselling features - Smart Bundling, Historical Upselling, Essential Upselling
Automates 90% of support tickets
Matches your brand voice
Proactive problem solving
Fully customizable
Analyzes interactions, identifies trends
Provides performance insights
Connects easily with eCommerce platforms

Cons

Limited to eCommerce SMEs
No offline mode
Integration only with select platforms
Hand-off to human team required
GPT training possibly long
Dependent on quality of product catalog
Multichannel support can be overwhelming
Language accuracy may vary
No freemium version
Data privacy not transparent

Q&A

What is Octocom?
How does Octocom use AI and GPT technology?
What eCommerce platforms is Octocom compatible with?
What is the integration process for Octocom like?
Can I track Octocom's performance and ROI?
How does Octocom enhance customer experiences?
How does Octocom help with upselling and cross-selling?
Can Octocom help with product comparisons?
Why do 69% of customers prefer instant responses?
Does Octocom offer a demo?
How does Octocom help handle customer queries?
What help desks can Octocom link with?
How does Octocom manage multi-channel customer inquiries?
Can Octocom handle complex issues and when does it escalate issues?
Can Octocom's responses be automated and how?
What kind of real-time analytics does Octocom provide?
How does Octocom handle multiple languages?
What is the conversion increase expected with Octocom?
Can Octocom be customized to fit my brand's personality?
How does Octocom manage product catalog updates?

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