Octocom

Octocom is an AI-powered chatbot specifically designed for eCommerce businesses. Its main features include instant 24/7 product explanations, comparisons, and recommendations, intending to increase conversion rates.
It has the ability to connect directly with help desks such as Gorgias and Zendesk, allowing for seamless integration into existing workflows. It keeps updated with the product catalog, discounts, and orders by linking to all eCommerce platforms, including custom ones.
Octocom strives to provide human-like conversations, aligning with the brand's personality. This solution includes a feature for intelligent human handoff, in which the AI can assess when a complex issue needs to be escalated to a human support team.
This chatbot can handle inquiries across multiple channels including email, Instagram, Messenger, WhatsApp, SMS, and others, providing a consistent support experience.
Additionally, it can assist with shopping choices, offering product recommendations, dealing with product inquiries and providing product comparisons.
The tool can also be customized to not only match the brand voice but also to automate responses and proactively solve problems such as handling order tracking, returns, refunds, and complaints.
It comes with analytics functionality for performance insights and is designed to be multilingual, managing customer interactions in over 100 languages.
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12,67197v2.1 released 2mo agoFree + from $45/moThis is the first AI marketing tool I’ve used that actually helps me get things done, not just suggest generic ideas. The mix of AI-powered strategy and real experts executing the work makes it feel like having a high-performance marketing team without the overhead
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29,022396v1.0 released 11mo agoFree + from $35/moThis team took the time to understand the industry, problem and its users and designed a perfectly engineered solution. Kudos.
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