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Octocom

Boost conversion rates with GPT-powered chatbots optimized for eCommerce.

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Chatsimple AI Sales Chatbot

May 10, 2023

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Octocom

Sales chatbots

18,054

4.9(22)10

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Boost conversion rates with GPT-powered chatbots optimized for eCommerce.

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Overview Discussion 10

Overview

Octocom is an AI-powered chatbot specifically designed for eCommerce businesses. Its main features include instant 24/7 product explanations, comparisons, and recommendations, intending to increase conversion rates.

It has the ability to connect directly with help desks such as Gorgias and Zendesk, allowing for seamless integration into existing workflows. It keeps updated with the product catalog, discounts, and orders by linking to all eCommerce platforms, including custom ones.

Octocom strives to provide human-like conversations, aligning with the brand's personality. This solution includes a feature for intelligent human handoff, in which the AI can assess when a complex issue needs to be escalated to a human support team.

This chatbot can handle inquiries across multiple channels including email, Instagram, Messenger, WhatsApp, SMS, and others, providing a consistent support experience.

Additionally, it can assist with shopping choices, offering product recommendations, dealing with product inquiries and providing product comparisons.

The tool can also be customized to not only match the brand voice but also to automate responses and proactively solve problems such as handling order tracking, returns, refunds, and complaints.

It comes with analytics functionality for performance insights and is designed to be multilingual, managing customer interactions in over 100 languages.

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May 5, 2023

Initial release of Octocom.

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Reviews

4.9

Average from 22 ratings.

★ ★ ★ ★ ★ 19

★ ★ ★ ★ 3

★ ★ ★ 0

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★ 0

Comments(10)

Vince Matinde

Oct 28, 2023

@ initial release

Rated it

Just from the copy on the site, it seems it will be useful for e-commerce platforms. Customers need quick assistance, platform managers can delegate the mundane to the AI.

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Md Maidul Islam

Oct 2, 2023

@ initial release

Thanks for this tool.

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Alexa Tonny

Jun 26, 2023

@ initial release

Rated it

can recommend for Dubai ecommerce shops

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Jame TameRame Alisom Jame Tame

Jun 26, 2023

@ initial release

Rated it

All is good. Just would prefer to also have live chat.

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Alison Jame Tame Jame Tame Lame

Jun 26, 2023

@ initial release

Rated it

The only bot I found that can also handle order tracking and refunds

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James Taylpr Morgan Jame Bince

Jun 26, 2023

@ initial release

Rated it

The founder promised an extra month if I leave a review, so here it is. Honestly though, Octocom is a pretty solid AI chatbot. It's not flashy or anything, but it does its job, providing 24/7 support and all. Had no problems with it so far. Nice having something reliable for customer service and sales.

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Wilkkmas Teresa Rafeza Jacsk Tylor Vince Jmes

Jun 26, 2023

@ initial release

Rated it

The founder asked for a review so here it goes: Octocom is pretty decent, you get 24/7 chat, and it's like a human talks to your customers. The multi-language feature is cool too. But, it took a while to set up and sometimes it's a bit slow. Still, it's helpful for sales and customer service. Worth a try.

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Vince Alisons Jamed Tanes Tames

Jun 26, 2023

@ initial release

Rated it

Wow, Octocom is a game changer! Our customers love the instant, 24/7 support. No more waiting for answers, plus it talks any language, any time. We're seeing a boost in sales, too. This AI is good, almost too good lol. High recommend!

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Laurynas Slezevicius

🙏 4 karma

May 11, 2023

@ initial release

Rated it

Do you have shopify plugin?

11 Reply Share Edit Delete Report

laurynas slezevicius

May 10, 2023

@ initial release

Rated it

Interesting idea. Probably I will try it in my eCommerce site

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Octocom Mariel Longoria · 1y ago

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Pros and Cons

Pros

Designed for eCommerce SMEs

Personalized product recommendation

Upselling and cross-selling capable

Instant response time

Leverages GPT technology

Tuned to business's catalog

Compatible with Shopify, WooCommerce, Magento

Easy Integration

Real-time dashboard monitoring

Provides chat logs

Product comparison feature

Increases revenue through cross-selling, upselling

Handles FAQs

Discloses compatibility, deployment time, security details

Connects with Gorgias, Zendesk

Supports multichannel customer interaction

Intelligent human handoff feature

Customizable to match brand voice

Orders, refunds, returns, complaints automation

Performance insight analytics

Multilingual, over 100 languages support

Available 24/7

Real-time product explanations

Handles email, Instagram, Messenger, WhatsApp, SMS inquiries

Handles order tracking

Returns and Refunds handling

Complaints handling

Upselling features - Smart Bundling, Historical Upselling, Essential Upselling

Automates 90% of support tickets

Matches your brand voice

Proactive problem solving

Fully customizable

Analyzes interactions, identifies trends

Provides performance insights

Connects easily with eCommerce platforms

View 30 more pros

Cons

Limited to eCommerce SMEs

No offline mode

Integration only with select platforms

Hand-off to human team required

GPT training possibly long

Dependent on quality of product catalog

Multichannel support can be overwhelming

Language accuracy may vary

No freemium version

Data privacy not transparent

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Q&A

What is Octocom?

Octocom is an AI-powered chatbot specifically designed to enhance the customer experience for eCommerce SMEs. It is aimed at improving sales and overall performance through features tailored for product recommendation, upselling, cross-selling, and customer queries. It maintains consistency with the business's brand personality and handles customer interactions in over 100 languages.

How does Octocom use AI and GPT technology?

Octocom leverages GPT (Generative Pretrained Transformer) technology, a language model that uses machine learning techniques to produce highly accurate text outputs. This technology is applied to understand the unique contexts of businesses and customers. It forms the basis of Octocom's ability to provide instant, personalized responses to customer queries, product recommendations tailored to the customer's needs, and simplified product comparisons.

What eCommerce platforms is Octocom compatible with?

Octocom is compatible with all major eCommerce platforms such as Shopify, WooCommerce, Magento, and also custom created platforms. This compatibility ensures that the chatbot can be conveniently integrated into a wide range of eCommerce SMEs.

What is the integration process for Octocom like?

The integration process for Octocom is straightforward and only takes a few hours. As Octocom is compatible with most major eCommerce platforms, it can be easily integrated into an existing website, fully syncing with the product catalog, discounts, and orders. It can also directly connect with popular help desks like Gorgias and Zendesk.

Can I track Octocom's performance and ROI?

Yes, the performance of Octocom and its return on investment (ROI) can be tracked in real time. A dashboard provides updates on the performance metrics allowing businesses to monitor and evaluate the effectiveness of the chatbot in real time.

How does Octocom enhance customer experiences?

Octocom enhances customer experiences by providing instant, personalized responses to customer queries. This ensures a seamless shopping experience. It also provides product recommendations tailored to the customer's individual needs, guiding them towards the best choice. Additionally, it assists in simplifying product comparisons.

+ Show 14 more

How does Octocom help with upselling and cross-selling?

Octocom uses AI to assist with upselling and cross-selling by providing strategic suggestions to customers. These recommendations for complementary or higher-value items help to increase the store's revenue. It strategically engages customers with personalized messages that get triggered by specific actions like product page visits, cart abandonment, or order completion.

Can Octocom help with product comparisons?

Yes, Octocom can assist with product comparisons. It simplifies the comparison between products and clarifies the differences in plain, easy-to-understand language. This not only helps customers in making informed decisions but also simulates the presence of a salesperson guiding the customer.

Why do 69% of customers prefer instant responses?

69% of customers prefer instant responses as it heightens customer satisfaction, reduces the waiting time, and facilitates a seamless shopping experience. Octocom recognizes this preference and efficiently provides instant responses to customer queries.

Does Octocom offer a demo?

Yes, Octocom offers a live demo to show how businesses can enhance the customer experience and increase product sales using GPT technology in a chatbot.

How does Octocom help handle customer queries?

Octocom helps handle customer queries by providing instant, personalized responses. It understands customer questions, provides immediate solutions to common problems, and escalates complex issues to the human support team, whenever necessary.

What help desks can Octocom link with?

Octocom can link directly with popular help desks such as Gorgias and Zendesk. This connectivity allows for a seamless integration into existing workflows.

How does Octocom manage multi-channel customer inquiries?

Octocom meets customers where they are, handling inquiries across multiple channels with ease. It can interact through email, Instagram, Messenger, WhatsApp, SMS, and other popular channels, providing a consistent and convenient support experience.

Can Octocom handle complex issues and when does it escalate issues?

Octocom has the ability to handle complex issues. Its intelligent system can assess when a complex issue needs to be escalated to a human support team. This ensures that the customer gets timely resolutions while maintaining exceptional support standards.

Can Octocom's responses be automated and how?

Yes, Octocom responses can be automated. It uses AI to resolve common issues proactively, including handling order tracking, returns, refunds, and complaints. This automation significantly reduces the workload of human agents and improves overall customer satisfaction.

What kind of real-time analytics does Octocom provide?

Octocom provides real-time analytics functionality. The system analyzes customer interactions, identifies trends, and highlights opportunities to optimize the overall store experience. This insightful feature is instrumental in gaining a deeper understanding of customer behavior and making strategic decisions.

How does Octocom handle multiple languages?

Octocom manages multiple languages by being designed as a multilingual chatbot. It can handle customer interactions seamlessly in over 100 languages. This broad language proficiency allows global customers to feel understood and valued.

What is the conversion increase expected with Octocom?

With Octocom, businesses have reported a 16% increase in conversion rates. Additionally, it also stimulates a 20% higher average order value, which significantly impacts overall business performance and customer satisfaction.

Can Octocom be customized to fit my brand's personality?

Yes, Octocom can be customized to fit your brand's personality. It reflects your brand's unique tone, style, and terminology, ensuring that customer interactions feel authentic and aligned with your brand values.

How does Octocom manage product catalog updates?

Octocom manages product catalog updates by connecting to all eCommerce platforms, including custom ones. This allows Octocom to stay up-to-date with the product catalog, discounts, articles, and orders, ensuring accurate and timely customer interactions.

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