Let AI answer your calls and handle customer service.

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April 29, 2024

OpenCall

Call answering

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Let AI answer your calls and handle customer service.

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Overview Discussion

Overview

OpenCall is an AI-powered tool that automates the communication process for different businesses. Primarily functioning as an AI call center, it can answer questions, triage callers, book appointments, and look up information, facilitating more efficient customer engagement.

OpenCall enhances user workflows with its AI's conversational skills and memory. The tool provides specialized functions for various industries such as medical practice, assisting with tasks from scheduling to taking care of paperwork, thereby reducing office hours spent on these processes.

The tool offers HIPAA-compliant AI solutions that ensure a seamless and affordable customer experience for medical services. For the beauty industry, it manages appointments, helping businesses to better focus on their customers.

The real estate industry can also benefit from OpenCall's convenient handling of questions, booking requests, and even proactively reaching out to potential clients.

Other niche businesses can implement this tool due to its advanced customization ability. OpenCall integrates with various software, managing and updating information efficiently while maintaining the security and privacy of data.

Features include but not limited to synchronization with Boulevard, Square, Google Calendar and Google Sheets along with automating tasks via Zapier and Nextgen.

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Initial release

April 12, 2024

Initial release of OpenCall.

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Paid

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$0.15/unit

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Pay-as-you-go

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Pros and Cons

Pros

Automates communication processes

Answering and triage function

Efficient customer engagement

Integrated memory for workflows

Various industry-specialized functions

Reduces office hours on tasks

Compliant with HIPAA

Seamless customer experience for healthcare

Manages beauty industry appointments

Handles queries and bookings for real estate

Proactive client outreach

Advanced customization ability

Efficient data management

Guarantees data security and privacy

Syncs with Boulevard, Square

Integration with Google Calendar and Sheets

Automates tasks via Zapier and Nextgen

Instant call center creation

Automated workflows integration

24/7 availability

Revenue increase potential

Automates EHR in healthcare

Handles bookings for beauty sector

Potential client outreach for real estate

White-glove setup for salons and barbershops

Handles appointments in beauty industry

Effective for niche businesses

Integration simplification

Deploys in minutes

HIPAA-compliant data handling

Redundant cloud providers

Branding enforcement

Handles inventory and analytics

Syncs with billing systems

Convenient adjustments to Google Calendar

Streamlined record management with Sheets

Executes Zaps at appropriate times

Automates paperwork via Nextgen

Updates charts, calendars, insurance

View 34 more pros

Cons

Limited software integrations

HIPAA-compliant restrictions

Focused on specific industries

Relies heavily on external applications

Data privacy might affect efficiency

Singular communication channel (call)

Customization can be complex

Requires customer phone interaction

No multi-language support mentioned

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Miguel Cramer

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