Overview

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Sprinklr AI is an intelligent platform designed primarily for enterprises with the intent of driving productivity. It provides multiple different tools that work cohesively to enhance productivity, form a seamless user experience, and inform business decisions.

Sprinklr AI provides various product suites that focus on independent tasks. These suites comprise of Sprinklr Service, Social, Insights, and a Marketing Platform with integrated Unified-CXM capabilities.

The tool also offers functionalities like live chat support, omnichannel routing, conversational IVR, community software, conversational analytics and other utility features.

Extending its capabilities for social engagement, Sprinklr AI supports social publishing and engagement, social marketing, customer advocacy, advertising, and conversational commerce.

The tool's insight capabilities provide social listening, competitive insights and benchmarking, and product, location and visual insights. In terms of its marketing capabilities, it includes content marketing and campaign planning, social advertising, and marketing analytics.

It features extensive integrations, sandbox security, and APIs for enhanced customization and security. Sprinklr AI also offers tools specifically built for managing customer feedback and contact center intelligence.

The AI technology therein is implemented into every workflow, action, decision, and interaction, intending to deliver more accurate, efficient and consistent customer experience and decision-making support.

This tool is utilized and trusted by a multitude of global brands.

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Sprinklr AIInitial

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Initial release

May 28, 2023

Initial release of Sprinklr AI.

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Pros and Cons

Pros

Cohesive multi-tool platform

Enhanced enterprise productivity

Seamless user experience

Informs business decisions

Offers Sprinklr Service

Offers Sprinklr Social

Offers Sprinklr Insights

Integrated Marketing Platform

Unified-CXM capabilities

Live chat support

Omnichannel routing

Conversational IVR

Community software

Conversational analytics

Supports social publishing

Supports social engagement

Customer advocacy features

Advertising capabilities

Conversational commerce supported

Social listening capabilities

Competitive insights and benchmarking

Product, location, visual insights

Content marketing tools

Campaign planning tools

Marketing analytics

Extensive APIs for customization

Sandbox security

Customizable customer feedback management

Contact center intelligence

Decision-making support

Trusted by global brands

Built for enterprise needs

Optimized for accurate CX

Social marketing features

Multiple product suites

Workflow automation

Outbound contact center

Inbound contact center

Social customer service

Marketing content lifecycle management

Omnichannel contact center

Omnichannel customer service

Outbound campaign management

View 38 more pros

Cons

Overwhelming for small businesses

Potentially steep learning curve

Complex setup and integration

May overcomplicate simple tasks

Lack of emphasis on manual user input

May not fit all industries

Possible redundant features

Potential high cost

Potentially unnecessary for non-multinationals

View 4 more cons

Q&A

What is Sprinklr AI?

Sprinklr AI is an intelligent platform designed primarily for enterprises. It features a variety of tools that work together to enhance productivity, create a user-friendly experience, and help inform business decisions. Sprinklr AI is integrated into every workflow, decision, and interaction with the intention of delivering a more accurate, efficient, and consistent customer experience.

What makes Sprinklr AI unique?

Sprinklr AI is unique in its comprehensive approach to enterprise productivity. It provides a variety of product suites that focus on individual tasks, including service, social, insights, and a marketing platform with integrated Unified-CXM capabilities. The AI is integrated into all aspects of the platform, aiming to deliver improved accuracy, efficiency, and consistency in customer experience and decision-making support.

What different suites does Sprinklr AI offer?

Sprinklr AI offers a variety of product suites, including Sprinklr Service, Social, Insights, and a Marketing Platform with integrated Unified-CXM capabilities. Each suite focuses on different aspects of the customer experience management process.

What functionalities does Sprinklr AI provide?

In terms of functionalities, Sprinklr AI offers live chat support, omnichannel routing, conversational IVR, and community software among others. It also features conversational analytics and other utility features, extending its capabilities for social interaction and customer service.

How does Sprinklr AI contribute to social engagement?

Sprinklr AI supports social publishing and engagement, social marketing, customer advocacy, advertising, and conversational commerce. These features are aimed at enhancing social interaction and facilitating customer engagement on a variety of platforms.

What type of insights can Sprinklr AI provide?

Sprinklr AI provides insights through its social listening features, competitive insights and benchmarking, and product, location and visual insights. That means it can help companies understand their social media presence, how they stack up against competitors, and obtain deeper insights into their products and locations.

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What marketing capabilities does Sprinklr AI include?

For marketing, Sprinklr AI includes content marketing and campaign planning, social advertising, and marketing analytics. These features aim to enhance marketing strategies, offer insights on ad performance, and facilitate the management of various marketing campaigns.

Does Sprinklr AI offer customer feedback management tools?

Yes, Sprinklr AI does offer tools specifically built for managing customer feedback. It uses AI technology to analyze feedback and inform more accurate and consistent decision-making support.

How does Sprinklr AI integrate AI in its workflows?

In Sprinklr AI, the AI technology is embedded into every workflow, action, decision, and interaction. This ensures that all aspects of the platform are intelligently optimized to provide an efficient, consistent and accurate customer experience.

What is Sprinklr AI's approach to customization and security?

For customization and security, Sprinklr AI offers extensive integrations, sandbox security, and APIs. Sandbox security isolates applications to prevent malicious or malfunctioning programs from harming the system. The APIs, on the other hand, allow for enhanced customization and integration with other programs.

What capabilities does Sprinklr AI have for contact center intelligence?

In the context of contact center intelligence, Sprinklr AI offers multi-faceted support. It has an agent platform, agent co-pilot, quality management tools, knowledge base platform and guided workflows. These tools are designed to aid in better management of customer feedback and facilitate effective contact center operations.

Does Sprinklr AI support live chat support and omnichannel routing?

Yes, Sprinklr AI supports live chat support and omnichannel routing. These functional capabilities aid in direct customer interaction, and ensuring that customer contacts are effectively routed based on preset conditions and criteria.

What is Unified-CXM capabilities in Sprinklr AI?

Unified-CXM or Unified Customer Experience Management in Sprinklr AI refers to an integrated approach where all aspects of the platform work cohesively. This includes services for marketing, customer service, and more, offering a comprehensive and unified customer experience.

How can Sprinklr AI be used for content marketing and campaign planning?

Sprinklr AI can be used for content marketing and campaign planning through its marketing suite. It has specific features for content creation, distribution, performance tracking, and campaign planning, all facilitated by AI for efficiency and accuracy.

How can Sprinklr AI enhance enterprise productivity?

Sprinklr AI enhances enterprise productivity through its comprehensive suite of tools and features. These include its service, social, and insight suites that streamline tasks, and its AI technology that delivers accurate, efficient, and consistent customer experience.

What is the role of sandbox security in the Sprinklr AI platform?

The sandbox security in Sprinklr AI is employed to protect the data, application, and performance from threats. It adds an extra layer of security by isolating applications that may pose a risk to the platform.

Who typically uses Sprinklr AI?

Sprinklr AI is primarily used by enterprises aiming to maximize productivity and improve customer experiences. It is trusted by a multitude of global brands, indicating its widespread use across diverse sectors.

Does Sprinklr AI provide APIs? If so, what are they used for?

Yes, Sprinklr AI does provide APIs. These APIs are used for improved customization and to ease integration with other programs. They provide a means to interact with the platform's features and capabilities programmatically.

Can you automate workflows using Sprinklr AI?

Yes, workflows can be automated using Sprinklr AI. Its AI is integrated into every workflow, allowing for tasks and decisions to be completed in a more accurate, efficient, and consistent manner.

What social advertising capabilities does Sprinklr AI provide?

In terms of social advertising, Sprinklr AI supports features such as ad creation, distribution, and performance tracking. It aims to enhance advertising strategies and offers insights into ad performance, facilitating recognition on social platforms.

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