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Zendesk | Service
The Complete AI-Powered Customer Service Platform
Zendesk | Service
Customer service
1,597
5.0
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The Complete AI-Powered Customer Service Platform
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Zendesk | Service is an all-in-one customer support solution that helps businesses manage and resolve requests seamlessly across every channel. By consolidating conversations from email, voice, chat, messaging, and social platforms, Zendesk ensures that support teams always have the full context they need to deliver fast, accurate, and personalized resolutions.Zendesk combines a powerful AI-first approach with intuitive tools, empowering agents to work smarter while automating repetitive tasks. From workforce management and ticket routing to analytics, reporting, and customer self-service, Zendesk | Service provides a robust platform that scales with businesses of any size. Built with enterprise-grade compliance and security, it’s trusted by over 100,000 organizations worldwide to improve CSAT, reduce operational costs, and deliver world-class experiences.
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Releases
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January 20, 2022
Initial release of Zendesk | Service.
Pricing
Pricing model
Paid
Paid options from
$19/month
Billing frequency
Monthly
Customer service
1,597
5.0Prompts & Results
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Zendesk | Service was manually vetted by our editorial team and was first featured on November 9th 2023.
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74,388513v2.5 released 1mo agoFrom $500/mo
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Build smarter AI voice agents with the best speech recognition technologyOpen24,88323Released 1mo agoFree + from $0.24
Pros and Cons
Pros
Omnichannel support across email, chat, voice, and social
AI-powered automation for faster resolutions
Unified agent workspace with customer context
Self-service options through help centers and knowledge bases
Workforce management with auto-scheduling and forecasting
Reduces staffing costs while boosting CSAT
Seamless analytics and reporting for insights
Fast deployment with minimal technical effort
Highly customizable workflows and integrations
Scales easily from small teams to enterprises
Trusted by 100,000 global organizations
Proven impact on efficiency and performance
Enterprise-grade privacy and data security
Flexible agent personas and AI assistance
Continuous updates and innovations
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Cons
Pricing can be expensive for small businesses
Complex configurations may require IT support
Learning curve for advanced features and analytics
Heavy reliance on data quality for AI accuracy
Customization at enterprise scale may take time
Q&A
What is Zendesk | Service?
It’s a complete customer service platform that consolidates all customer interactions, automates repetitive workflows, and enhances support quality with AI.
What channels does Zendesk support?
Zendesk works across email, voice, live chat, messaging, social media, and community forums.
How does Zendesk improve agent productivity?
By unifying customer data, automating tasks, and providing a streamlined agent workspace, Zendesk helps agents resolve requests faster and more accurately.
Can customers serve themselves?
Yes, Zendesk includes help centers, knowledge bases, and AI-powered self-service tools that let customers find answers instantly.
Does Zendesk support workforce management?
Yes, Zendesk WFM can generate schedules and forecasts automatically based on ticket volume, reducing manual overhead.
Is Zendesk secure?
Zendesk provides advanced data privacy and protection, with compliance for global standards like GDPR, ISO, and HIPAA.
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