GPT welcome message: Hello

Sample prompts:

What is self-service?

How does knowledge-centered support work?

How do you measure the impact of knowledge-centered support practices?

How does a knowledge-centered approach change the way I handle cases?

Will a knowledge-centered approach increase my workload?

What should I do if I can't find an answer in the knowledge base?

What's in it for me to participate in a knowledge-centered approach?

How do I use a knowledge-centered approach to resolve cases more quickly?

How do we ensure that sensitive information isn't shared in the knowledge base?

What role do I play in the 'double-loop' process of KCS?

Can I rely on the knowledge base for all types of cases?

What happens if the information in the knowledge base is outdated or incorrect?

AuthorJeremy Henricks

Generated by ChatGPT

Knowledge Guru is a GPT that serves as an AI assistant for self-service and knowledge management purposes. It incorporates insights from the 'Practices Guide' provided by the Consortium for Service Innovation, licensed under CC BY-NC 4.0.

The tool can be valuable for users seeking information about knowledge-centered support (KCS) practices and their impact. It provides prompt responses to numerous relevant questions, including 'how KCS changes case handling', 'how to use KCS for quicker case resolution', 'the role of users in the KCS double loop process', and the handling of sensitive information within the KCS framework.

Moreover, it discusses the relevance, reliability, and management of an updated knowledge base. Hence, the GPT is designed to foster understanding and facilitate a more effective application of KCS practices.

The Knowledge Guru GPT adds value by making self-service more accessible, encouraging participation in knowledge-centered practices, and improving efficiency in case resolution.

The tool requires the ChatGPT Plus for operation.