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Gather in-app user insights to boost retention.

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Overview

1Flow is an in-app survey platform designed for mobile applications and websites. The tool focuses on providing actionable user insights that facilitate understanding of user expectations and the reasons behind their churn.

These insights aim to aid businesses in converting more users into repeat customers. 1Flow also includes an AI-powered feature that allows team members to create customized user research surveys in seconds based on specified goal.

This is coupled with design customization options that enable businesses to create user experiences that align with their branding. 1Flow's Data-driven approach allows businesses to segment their users based on specific events and user attributes, hence collecting more relevant feedback and providing them with a personalized experience.

In addition to that, 1Flow offers out-of-the-box reporting and insights dashboard. The platform also allows users to send and receive data to and from various platforms like HubSpot, Segment and Amplitude, thus consolidating feedback and aiding in creating personalized marketing campaigns that boost user satisfaction.

Other significant features include space for embedding images and videos, localization options, personalization with user data, options between recurring and one-time surveys and a series of ultra-performant SDKs.

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Pros and Cons

Pros

In-app survey platform

Actionable user insights

Helps reduce user churn

Facilitates customer conversion

Customizable user research surveys

Quick survey creation

Various design customization options

Align surveys with branding

Data-driven user segmentation

Relevant feedback collection

Personalized user experience

Out-of-the-box reporting

Insights dashboard

Data integration with platforms

HubSpot, Segment, Amplitude compatibility

Personalized marketing campaigns

Embedding images and videos

Localization options

Personalization with user data

Recurring and one-time surveys

Ultra-performant SDKs

NPS, CES, CSAT measurement

Satisfaction and Acquisition Feedback

UX research capability

Easy targeting based on events

Automated user feedback funnel

Increase customer satisfaction

Advanced user segmentation

Customizable widget positions

Flexible window sizes

Font customization options

Color customization options

Pre-defined user segments

Behavioral cohorts targeting

Easy installation of SDKs

Performance maintaining SDKs

Custom webhooks and APIs

App ratings and reviews integration

30+ languages localization

Advanced throttling control

Customizable user interaction frequency

URLs and deep links

Free trial available

View 38 more pros

Cons

No A/B testing

No multi-channel support

No off-app surveys

Limited data integration platforms

No real-time reporting

Limited localization (30+ languages)

No pre-made survey templates

No sentiment analysis feature

No customer support options

Insufficient spamming protection details

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Q&A

How does 1Flow use AI to create personalized surveys?

1Flow employs artificial intelligence in the creation of personalized surveys by allowing team members to specify a goal. Based on this goal, the AI generates a customized user research survey in under five seconds. It leverages its domain expertise to create these tailored surveys, effectively overcoming impediments like writer's block.

How can 1Flow help reduce user churn?

1Flow helps reduce user churn by providing significant user insights that help businesses understand user expectations and the reasons they leave. The platform empowers businesses to segment their users, collect more relevant feedback, and offer a personalized experience, ultimately leading to better user retention.

What is the process for customizing survey designs on 1Flow?

To customize survey designs on 1Flow, users can adjust the color and font to align with their brand aesthetic. They can also select from various widget positions and window sizes to create an experience that feels native to their brand. This level of customization fosters a superior and cohesive user experience.

What kind of user segmentation can be achieved with 1Flow?

With 1Flow, businesses can segment their users based on specific events and user attributes. This feature allows companies to target users based on actions they have or haven't performed. This ability to identify and target specific user segments aids in collecting the most relevant feedback, providing a personalized experience at scale.

What does 'data-driven' mean in the context of 1Flow?

'Data-driven' in the context of 1Flow refers to its approach of using quantifiable data to analyze user behavior and support decision-making. It allows businesses to segment their users according to specific events and attributes to collect more relevant feedback. This data-driven approach leads to more personalized experiences and improved user satisfaction.

How do I gain access to the reporting and insights dashboard on 1Flow?

Users gain access to the reporting and insights dashboard on 1Flow as a built-in feature of the platform. This dashboard provides out-of-the-box insights and reporting that help businesses make informed decisions based on actionable user feedback.

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Can 1Flow integrate with platforms like HubSpot?

Yes, 1Flow seamlessly integrates with platforms like HubSpot. It sends user attribute data and events into HubSpot, allowing businesses to monitor elements like Net Promoter Score (NPS), preferences, and use cases to increase customer satisfaction and improve retention.

Is it possible to embed images and videos in 1Flow surveys?

Yes, 1Flow allows the embedding of images and videos in surveys. This feature enables businesses to illustrate how their product or upcoming feature works and can be a valuable tool for user education or engagement.

What localization options are available on 1Flow?

1Flow provides localization options in over 30 languages. With this feature, businesses can translate their content into multiple languages and automatically display the version aligned with each user's device language, thus enhancing the customer experience and extending reach globally.

How does 1Flow personalize surveys with user data?

1Flow personalizes surveys with user data by creating tailored messaging using user data businesses already track and know. This feature is designed to increase conversion and delight users by providing a unique, personalized interactive experience.

What is the difference between recurring and one-time surveys on 1Flow?

The difference between recurring and one-time surveys on 1Flow is primarily in their frequency and purpose. One-time surveys are used for specific research or a particular event, whereas recurring surveys are used for continuous customer satisfaction and NPS tracking, allowing for ongoing feedback and assessment.

What does 1Flow's ultra-performant SDKs do?

1Flow's ultra-performant SDKs are designed to be minimal in size and not slow down your app. These SDKs permit the creation of in-app surveys and user targeting events without compromising the performance of your mobile application or website.

How does 1Flow help businesses convert users into repeat customers?

1Flow assists businesses in converting more users into repeat customers by offering actionable user insights. These insights help businesses understand user expectations and the reasons behind user churn, enabling them to create more personalized experiences, improve user satisfaction, and increase the prospects of customers returning for repeat interactions.

Can I customize 1Flow surveys to match with my own branding?

Yes, you can customize 1Flow surveys to match your own branding. The platform offers design customization features that allow you to adjust color and font, select widget positions and window sizes, aligning the survey's appearance with your brand's aesthetic and providing a native feel for your users.

What kind of surveys can I create with 1Flow's AI feature?

With 1Flow's AI feature, anyone on your team can create customized user research surveys in seconds. You just have to articulate your goal to the AI, and it generates a fully customized survey based on your needs and its domain expertise in under five seconds.

With 1Flow, can I send and receive data to other platforms?

With 1Flow, you can indeed send and receive data to and from other platforms. The platform offers integrations with various tools like HubSpot, Segment, and Amplitude, which support data synchronization for advanced segmentation, analytics, and personalized marketing.

What features does 1Flow offer for embedding visuals?

For embedding visuals, 1Flow offers features that allow businesses to incorporate images, GIFs, and videos into their surveys. This flexibility lets users demonstrate how a product or feature operates, enhancing the communicative efficacy of their surveys.

What options does 1Flow provide for localizing surveys?

1Flow provides localization options that allow businesses to translate their content into over 30 languages. The system is designed to automatically display the correct language version according to the user's device language, facilitating user understanding and engagement.

How does the segmentation feature of 1Flow work?

The segmentation feature of 1Flow allows any survey to be displayed based on events and page URL rules. Businesses can target users depending on whether they've performed certain actions, collecting the most pertinent feedback and providing a personalized experience.

Can 1Flow provide real-time reports and insights on user responses?

Yes, 1Flow can provide real-time reports and insights on user responses. The platform's integrated reporting and insights dashboard offers out-of-the-box analysis, enabling businesses to gain immediate understanding of user feedback and adjust their strategies promptly.

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