Survicate is an AI-powered tool designed to collect and analyze survey data. With this tool, surveys can be created quickly, enabling users to gain insights without being overwhelmed by data.

It features several types of surveys including email surveys, website feedback surveys, in-product surveys, and mobile in-app surveys. These different methods allow for wide-ranging user research and feedback collection.

In terms of visualizing and understanding the collected data, Survicate provides various metrics such as the Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).

These allow users to measure and track customer experiences at different touchpoints. To better aid the application of these insights, Survicate also offers integration capabilities with everyday tools.

It also features a library of over 400 professional survey templates to assist with user research projects. Updated features are released monthly, facilitating continuous improvements and advancements in the quest for customer insights.

Survicate caters to different user roles including product managers, marketing managers and customer experience managers. The tool helps in collecting contextual product feedback, conducting market research, evaluating the customer journey and measuring customer satisfaction among other uses.

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Survicate was manually vetted by our editorial team and was first featured on April 24th 2024.

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Most impacted jobs

Industrial Organizational Psychologist

Impact: 80%

Tasks: 1023

AIs: 9,166

Pros and Cons

Pros

Quick survey creation

Multiple survey types

Wide-ranging user research

Features email surveys

Website feedback surveys

Inproduct surveys

Mobile in-app surveys

Provides NPS metrics

Provides CSAT metrics

Provides CES metrics

Tracks customer experiences

Integration capabilities

400+ professional templates

Monthly feature updates

Caters to various roles

Collects contextual product feedback

Conducts market research

Evaluates customer journey

Measures customer satisfaction

Not overwhelmed by data

Helps unlock insights faster

Native integrations

JavaScript API

Responses Export API

Webhooks Integration

Tag Manager Integration

Survey template suggestions

Live chat support

Speedy survey analysis

Automatically groups and summarizes responses

Effortless surveys

Customizable filters for targeting

Multiple tool integrations

Automatic monthly product updates

Easy setup

Role-based survey templates

Efficient feedback analysis

Continuous improvement of features

Optimizes user experience

Evaluates customer journey

Guide product roadmap

Personalized content for higher conversions

Cons

No offline surveys

Limited metrics provided

No chatbot surveys

lack of multilingual support

Poor integration with CRM

Limited survey templates

No survey branching

No sentiment analysis capability

Limited response export options

Lacks advanced analytics

Q&A

What is Survicate?

Survicate is an AI-powered tool designed to gather and analyze survey data. The software allows users to create different types of surveys swiftly and efficiently. It caters to various user roles including product managers, marketing managers, and customer experience managers, offering functions like contextual product feedback collection, market research, customer journey evaluation, and customer satisfaction measurement.

How is Survicate powered by AI?

Survicate utilizes AI technology to automatically analyze survey responses and categorize them into relevant topics. This eliminates the need for manual sifting through each response. The AI also aids in the creation of surveys; users can provide a brief goal description and the AI will generate a ready-to-launch survey, picking the appropriate question types for you. Furthermore, the AI provides template suggestions, aiding in finding the perfect survey template for a user's case.

What types of surveys does Survicate support?

Survicate supports several types of surveys including email surveys, website feedback surveys, in-product surveys, and mobile in-app surveys. This offers users a wide range and flexibility in user research and feedback collection.

How does Survicate analyze and present survey data?

Survicate presents the collected survey data in the form of various metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). These metrics allow users to measure and track customer experiences at different touchpoints. The AI feature also groups and summarizes responses, providing quick access to feedback topics and insights from open-ended questions.

How do I create a survey in Survicate?

Creating a survey in Survicate involves describing your goal, based on which the AI generates a ready-to-launch survey. The AI chooses the right question type based on the goals. Furthermore, Survicate boasts of a comprehensive template library with over 400 professional survey templates to assist in the survey creation process.

What metrics does Survicate provide for data analysis?

Survicate provides various metrics for data analysis. These include the Net Promoter Score (NPS), which measures customer loyalty, the Customer Satisfaction Score (CSAT) that measures how satisfied customers are with a company's products or services, and the Customer Effort Score (CES) which gauges the ease of interaction with the company.

What integration capabilities does Survicate offer?

Survicate offers integration capabilities with various everyday tools. These include software like HubSpot, Google Analytics, Mailchimp, Amplitude, Salesforce, Zendesk, and more. Furthermore, it also supports data exchange through custom integrations like Zapier, Webhooks, and JavaScript API.

How often are new features updated in Survicate?

Survicate frequently updates its features for continuous improvements, with major releases occurring every month. This ensures that the users have access to the latest tools and advancements.

In what capacities can I use Survicate within my role?

Survicate caters to different roles such as product managers, marketing managers, and customer experience managers. Product managers can use Survicate to run user research and feedback surveys throughout the product funnel. Marketing managers can understand their target audience better and optimize their marketing strategy using the insights provided by Survicate. Customer Experience managers can use it to evaluate the customer journey and measure customer satisfaction.

Does Survicate have any templates for creating surveys?

Survicate features a library of over 400 professional survey templates to assist users in creating various types of surveys for their user research projects. The AI further assists in finding a template that best fits a user's use case.

How can Survicate assist in market research?

Survicate assists in market research through its robust survey creation and analysis features. It allows marketing managers to understand their target audience better, create personalized content, and optimize their marketing strategies with actionable insights derived from the survey data.

How does Survicate aid in evaluating the customer journey?

Survicate aids in evaluating the customer journey by allowing CX Managers to run user research and feedback surveys across different user touchpoints. It provides metrics like the Customer Satisfaction Score (CSAT) and Customer Effort Score (CES) that help identify pain points and areas for improvement in the customer journey.

How does Survicate help me measure customer satisfaction?

Survicate helps measure customer satisfaction by providing the Customer Satisfaction Score (CSAT) metric. This score measures how satisfied customers are with a company's products or services, allowing users to track trends in customer satisfaction and loyalty.

Can Survicate help in collecting product feedback?

Survicate enables users to collect contextual product feedback. This tool is especially useful for product managers as it can guide the product roadmap based on user feedback and optimize the overall user experience.

Can Survicate provide mobile in-app surveys?

Yes, Survicate supports mobile in-app surveys. This allows for the collection of user feedback and experiences directly within mobile applications, enhancing the range and capabilities of user research and feedback collection.

How to use Survicate's Net Promoter Score (NPS) feature?

Survicate's Net Promoter Score (NPS) is a feature that measures customer loyalty, and it is presented as part of the survey data analysis. The score is determined based on a customer's willingness to recommend the company or its products/services to others.

What is Survicate's Customer Satisfaction Score (CSAT) and how can I use it?

Survicate's Customer Satisfaction Score (CSAT) measures how satisfied customers are with a company's products or services. It is calculated by asking customers to rate their satisfaction with the service, product, or experience on a linear scale. This metric is then presented in the data analysis overview and can be tracked over time.

Does Survicate have a feature to track Customer Effort Score (CES) and how does it work?

Survicate's Customer Effort Score (CES) is a metric to measure the ease of interaction with a company from the customer's perspective. It is calculated based on the customers' rating of how easy it was to interact with the company or use its products or services.

Can you explain the process of setting up email surveys in Survicate?

Setting up email surveys within Survicate involves creating a survey from either a blank page or a template, configuring the settings such as the survey audience and send time, and then deploying the survey via email. The responses are then collected and analyzed by Survicate's AI.

How can Survicate analyze and make sense of open-ended questions in surveys?

Survicate's AI performs text analysis on open-ended questions in the surveys. It automatically groups and summarizes responses, identifying feedback topics without the need for users to sift through every single response. This feature provides rich, organized insights that save a lot of time and allow users to make informed decisions faster.