15,277
Customer feedback
2023-06-07
Zigpoll
5
Analyzed customer feedback data collection.
Overview
Customer feedback#5 most recent
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Generated by ChatGPT
Zigpoll is a survey and feedback platform that collects zero-party data using various methods such as post-purchase surveys, email capture campaigns, interactive polls and forms.
This platform has a no-code setup for Shopify, Bigcommerce and Wordpress allowing users to seamlessly integrate with their existing systems. Zigpoll offers multiple question formats, branching logic, and incentives to engage customers and gather quality feedback with an unmatched response rate.
The platform's intuitive dashboard makes it easy for users to analyze survey responses and distill the data into action items. The advanced targeting rules and third-party integrations ensure that the survey is sent to the right person at the right moment through email, SMS, or on-site survey options.
Zigpoll is also equipped with an AI assistant trained on response data that provides automatic insights, trend detection, and chat interface for users to ask specific questions.
Zigpoll offers multiple pricing options such as Lite, Basic, Standard, Plus, and Pro. Zigpoll Lite is free, and users can upgrade to more advanced plans depending on their business needs.
The platform's blog contains examples, success stories, and tips for businesses on how to optimize their use of the platform. In summary, Zigpoll is an easy-to-use feedback tool that enables businesses to capture insights from their customers and make informed business decisions by analyzing survey data.
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Zigpoll was manually vetted by our editorial team and was first featured on June 7th 2023.
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10 alternatives to Zigpoll for Customer feedback
Pros and Cons
Pros
Analyzes customer feedback data
No-code setup
Shopify, Bigcommerce, Wordpress integration
Multiple question formats
Branching logic in surveys
Offers customer incentives
Intuitive dashboard for analysis
Advanced targeting rules
Third-party integrations
Email, SMS, On-site surveys
Trend detection feature
Multiple pricing options
Free Lite version
Automated insights from scheduler
Fully translatable surveys
Track response trends
Hides branding
Copywriting support available
24-hour support for Pro users
Customer insights and tips on blog
Automatic response analysis
Unmatched response rate
Offers installation support
Multiple charts and reporting dashboards
Zero-party data collection
Flexible survey customization
Unlimited surveys in all plans
Response data distilled into actionables
Cons
Limited to Shopify, Bigcommerce, Wordpress
Multiple pricing options
Doesn't hide branding on lower-tier plans
Need to upgrade for more responses
No 24 hour support on lower-tier plans
Translation not specified in pricing plans
Limited team members on lower-tier plans
Response trend tracking not specified in pricing plans
No credit card required but mandatory for paid plans
Q&A
How do I integrate Zigpoll with my Shopify or Wordpress site?
Zigpoll offers a direct integration with Shopify and Wordpress through a no-code setup. Exact steps for this integration process aren't specified on their website.
What different question formats does Zigpoll support?
Zigpoll supports multiple question formats although the specific formats are not listed on their website.
Can I offer incentives to my customers using Zigpoll?
Yes, Zigpoll allows users to offer incentives to their customers. The detailed mechanics of how these incentives are offered aren't specified in the available resource.
How does Zigpoll's branching logic feature work?
Zigpoll's branching logic feature allows follow-ups on specific answers from respondents. However, the exact implementation and workings of this feature aren't detailed.
How does Zigpoll's AI assistant analyze response data?
Zigpoll's AI assistant is custom GPT-4 trained on response data. The assistant provides automatic insights and trend detection, and has a chat interface for users to ask specific questions. The exact methodologies or algorithms used in the analysis process aren't specified.
What third-party integrations does Zigpoll support?
Zigpoll supports advanced targeting rules and third-party integrations, but the specific third-party platforms aren't listed on their website.
What does the Zigpoll dashboard look like and what data does it present?
Zigpoll's dashboard is described as intuitive. It is designed to make it easy for users to distill survey data into actionable items. Multiple charts and reporting dashboards for analysis are available, along with the ability to quickly process zero-party response data and NPS scores.
What automated insights does the Zigpoll AI assistant offer?
The AI Assistant on Zigpoll provides automatic insights. It digests response data on a schedule and provides actionable insights for meaningful sample sets. However, further details about these insights aren't given.
How does Zigpoll's AI assistant detect trends?
Zigpoll's AI assistant is capable of trend detection. It can spot open-ended response trends and track response trends over time. The specifics of how trends are detected and represented aren't stated.
Which pricing levels does Zigpoll offer and what features are included in each?
Zigpoll offers five pricing levels. The Lite, which is free, includes 100 responses per month, one team member, automatic AI insights, flexible question formats, custom style surveys, and unlimited surveys. The Basic ($10 per month) offers everything in Lite plus additional features like sending 1,000 emails per month and including two team members. The Standard ($25 per month) increases the responses, emails per month, and team members limit even higher, plus offers the option to hide Zigpoll branding. The Plus ($50 per month) and Pro ($100 per month) tiers offer an even higher limit on responses and emails per month, more team members, copywriting support, and 24-hour support for the Pro tier.
Is it possible to get a free trial of Zigpoll?
IDK
Does Zigpoll offer any blog or resources to help in optimizing the use of the platform?
Zigpoll does offer a blog that provides use-cases, success stories, and tips. However, additional resources or onboarding materials are not mentioned on their website.
How can I utilize Zigpoll's data collection to grow my business?
Zigpoll helps businesses grow by gathering quality feedback from customers at various touchpoints using post-purchase surveys, email capture campaigns, and interactive polls and forms. The collected data can be used to make informed business decisions.
Can I check the Net Promoter Score (NPS) of my business using Zigpoll?
Yes, Zigpoll allows businesses to quickly process their zero-party response data and Net Promoter Scores (NPS) at a glance using the platform's multiple charts and reporting dashboards.
Is it possible to customize the surveys I send out with Zigpoll?
Yes, Zigpoll allows for the customization of surveys, though the specific options and extent of customization are not provided on their website.
In which languages can Zigpoll surveys be translated?
Zigpoll offers fully translatable surveys, although the specific supported languages aren't listed on their website.
Can I use Zigpoll to send a survey via email and SMS?
Yes, Zigpoll provides the option to reach customers anywhere through email, SMS, or on-site survey options.
How can I embed a Zigpoll survey on my website?
Zigpoll can indeed be embedded directly onto your website, though specific directions for doing so are not mentioned on their website.
How does Zigpoll's AI chat interface work?
Zigpoll's AI chat interface allows users to ask specific questions of an AI model trained on their business and response data. Details regarding the functionality or interface of this feature are not specified.
What's the difference between Zigpoll Lite and the Pro plan?
Zigpoll Lite is free and includes 100 responses per month, one team member, automatic AI insights, flexible question formats, custom style surveys, and unlimited surveys. The Pro plan costs $100 per month and includes unlimited responses, up to 20 team members, and all features offered in lower-priced plans plus 24-hour support and copywriting support.
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