FeedLens is an AI-powered App Review Management platform designed for teams that prioritize customer feedback. The platform extracts critical insights from numerous app reviews and is capable of providing automatic and contextually relevant responses to these reviews.

The tool allows for essential app review summaries of any listed competitors. It also integrates with standard ticketing tools like Freshdesk and Slack to streamline workflow.With the ability to analyze app feedback, the tool offers a summary of the entire user feedback within minutes, keeping the team updated on user's needs.

FeedLens also harnesses AI to engage with each review, ensuring user satisfaction with quick and effective responses. The AI-powered chatbot can be custom trained on app reviews, enabling developers to get answers to product-related questions from users.Furthermore, FeedLens provides comprehensive review analytics through its pre-built and easy-to-use charts, allowing users to filter, export, and analyze data intuitively.

A range of premium features are offered with various levels of access depending on the plan chosen. These features are designed to suit the needs of independent developers to fast-growing companies.

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FeedLens was manually vetted by our editorial team and was first featured on January 4th 2024.

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Pros and Cons

Pros

Automatic responses to reviews

Contextually relevant replies

Integrated with Freshdesk, Slack

Quick summarisation of feedback

Competitor app review summaries

Custom-training for chatbot

Allows user-engagement

Comprehensive review analytics

Intuitive data export

Premium features available

Variety of access levels

Supports multiple users

Supports multiple apps

Basic to advanced analytics

Transparent pricing

Supported scheduled reports

Supports integration with other tools

7-days free trial

Multiple pricing plans

Secure data management

ISO 27001 compliance procedure

Supplementary tutorials available

Efficient support system

Ease of setup

User feedback analysis

Chat with user feedback

Automate workflows (with SLA)

Detailed features per workspace

Flexible workspace allowances

Individual refund evaluations

Cons

Limit on competitor tracking

Limited number of apps

Limited number of users

Basic analytics for free trial and Indie Plan

No API provided

Pricing can get expensive

No automated refund process

Q&A

What does FeedLens do?

FeedLens is an AI-powered platform dedicated to App Review Management. It focuses on customer feedback, extracting key insights from various app reviews, and providing automatic, contextually relevant responses. FeedLens also allows for crucial summaries of competitors' app reviews. The tool is compatible with popular ticketing tools like Freshdesk and Slack, promoting an efficient workflow. Another integral feature is the built-in AI chatbot that interacts with each review, ensuring user contentment through swift and effective responses. The chatbot can be specifically trained on app reviews, helping developers answer product-related inquiries.

How does FeedLens extract app reviews?

FeedLens uses AI to extract app reviews. While specific technology or techniques are not mentioned on their website, it is suggested that FeedLens uses cutting-edge AI models to extract critical insights from thousands of app reviews from various sources and summarize them for user convenience and informed decision-making. It can extract both public and private reviews, requiring only the app's URL and an API key.

How does FeedLens integrate with ticketing tools like Freshdesk and Slack?

FeedLens integrates with standard ticketing tools like Freshdesk and Slack to streamline workflows, as mentioned on their website. While precise details on how this integration works are not provided, these integrations typically involve setting up the connection in the respective tools' settings to allow data to flow between them. This allows teams to receive updates, manage tickets, or respond to customer inquiries directly from their preferred tool.

How fast can FeedLens summarize user feedback from app reviews?

FeedLens is engineered to streamline the feedback analysis process. It is capable of summarizing the entirety of user feedback derived from app reviews in just minutes. This feature ensures that the team stays consistently updated on the user's needs and expectations.

What is the AI chatbot in FeedLens and how can it be trained?

The AI-powered chatbot in FeedLens serves as a tool to extract insights from reviews and respond to feedback. It can be custom trained on app reviews, enabling developers to get answers to product-related questions. This ability to learn from reviews allows the chatbot to provide automatic and contextually relevant responses to users, helping ensure user satisfaction and engagement.

What analytical features does FeedLens provide?

FeedLens provides a range of pre-built, easy-to-use charts for comprehensive review analytics. These allow users to filter, export, and analyze data in an intuitive manner. FeedLens analytics can measure key factors contributing to the app's performance and reputation. Users can deeply explore data to uncover insightful patterns and trends. The different aspects of analytics accessible depends on the user's chosen plan, with advanced analytics options available for higher-tier plans.

How does FeedLens's AI engage with each review?

In FeedLens, AI plays a vital role in managing app reviews. FeedLens harnesses AI to engage automatic and contextually appropriate responses to each review. It's tuned to ensure swift and effective responses, aiming to secure user satisfaction. Moreover, the AI chatbot can be specially trained on app reviews, enabling it to answer product-related questions. This interactive functionality ensures meaningful and productive engagement with user feedback.

Can FeedLens compare my app with competitors?

Yes, FeedLens allows for summaries of competitor app reviews. This feature enables businesses to stay abreast of their competitors' user experiences. It enables companies to compare and contrast their product experiences with others in the market, offering strategic advantages.

Does FeedLens offer a free trial and what does it include?

FeedLens does offer a free trial. This limited access lasts for seven days. It does not necessitate a credit card and affords access to all basic features. These include managing one app, one user, two competitor apps, a weekly quota of up to 10 AI queries, insights, and replies, as well as basic email support and analytics.

How does the pricing and access to features vary across different plans in FeedLens?

FeedLens offers differing access to features across their plans. The cheapest plan ($30/month) permits handling up to 2 mobile apps, allows 2 users and 5 competitor apps. Users can perform up to 100 AI queries, replies, and insights per month. The pricing pattern and access to features increase with the Growth Plan ($60/month) and Business Plan ($150/month), the latter granting unlimited access.

What is the process to start a trial with FeedLens?

To start a trial with FeedLens, no explicit steps are provided on their website, but trials typically involve providing some basic information about your business and agreeing to the terms and conditions of the service. It is mentioned that starting a trial requires no credit card information.

Can I get a summary of competitor app reviews through FeedLens?

Yes, as part of its feature set, FeedLens provides summaries of any listed competitors' app reviews. This keeps users informed of their competitors' user experiences and feedback trends.

Does FeedLens automatically respond to reviews?

Yes, FeedLens can automatically respond to reviews. The platform is architected to provide automatic responses that are contextually relevant to the app reviews. This feature leverages AI to ensure promptness and efficiency.

Does FeedLens support integrations with other platforms?

Yes, FeedLens provides integration capabilities with other platforms. Specifically, it integrates with standard ticketing tools such as Freshdesk and Slack to streamline existing workflows.

Can FeedLens export the review analytics data?

Yes, FeedLens has the option to export review analytics data. The platform comes with pre-built, easy-to-use charts that allow users to filter, export, and delve into the data, supporting comprehensive data analysis.

How can I get in touch with the team behind FeedLens?

FeedLens recommends reaching out to them via email at [email protected] for general inquiries. They are committed to responding within one business day.

How does FeedLens ensure user satisfaction in responding to reviews?

FeedLens ensures user satisfaction in responding to reviews by leveraging its AI capabilities to engage with each review. The AI-powered platform provides swift and effective responses, which are driven by the context of the reviews and the product-related learning that the AI chatbot obtains from the reviews.

What is the role of AI in FeedLens's review management?

AI plays a key role in FeedLens's review management. FeedLens built the service on AI, which extracts critical insights from many app reviews. AI is also central to the chatbot that engages with each review and yields automatic, contextually relevant responses. The AI handles feedback analysis, resulting in summaries of the full user feedback in minutes. Therefore, AI is crucial in the feature set offered by FeedLens.

Does FeedLens offer any premium features and what are they?

FeedLens offers a range of premium features. These include advanced analytics, support with SLA, the capability to handle more apps, users, and competitor apps, and increased quotas for AI queries, replies, and insights per month. These features are designed to meet the needs of fast-growing companies and provide varying levels of access based on the plan chosen.

How are customer reviews used by FeedLens for product insights?

Customer reviews are a prized asset to FeedLens. The platform deploys AI techniques to explore app reviews for valuable insights, which can be critical in product enhancement and addressing customer needs. The insights from the analyzed reviews are summarized to keep the team updated on user needs. In addition, the AI chatbot can be trained specifically on app reviews, enabling it to answer product-related queries that might arise from the reviews.