What is BrandBastion?
BrandBastion is an AI-powered social engagement platform that helps businesses manage their social media comments, analyze sentiment, hide unwanted messages, and find messages that need a response.
How does BrandBastion use AI for social engagement?
BrandBastion uses AI to manage social engagement by highlighting comments that require attention, automatically hiding harmful conversations, and analyzing sentiment in comments. It uses intent recognition to prioritize messages and enables businesses to respond faster.
What platforms does BrandBastion support?
BrandBastion supports multiple platforms including Facebook, Instagram, YouTube, Twitter, and TikTok. It covers both organic posts and ads on these platforms.
How does BrandBastion manage social media comments?
BrandBastion manages social media comments using its unified inbox feature. All comments from posts, ads, and dynamic ads are presented in one place. The AI technology highlights comments that need attention or should be hidden. Users can use saved replies for efficiency, assign comments to team members, and leverage keyword blockers to moderate comments.
How does the sentiment analysis feature of BrandBastion work?
BrandBastion's sentiment analysis feature works by automatically assigning sentiments to all comments. These sentiments can be positive, negative, neutral, or user tag, providing clear insights into audience reaction to posts and campaigns.
Can BrandBastion hide unwanted messages automatically?
Yes, BrandBastion can hide unwanted messages automatically. Its AI technology highlights unwanted and damaging comments, which can be hidden with one click. Users can also turn on automated hiding for spam, offensive, inappropriate, and against-brand comments identified by the AI.
Does BrandBastion offer desktop notifications for spikes in comment volume or keyword mentions?
Yes, BrandBastion offers desktop notifications for spikes in comment volume or keyword mentions. Users can set up these automated alerts per their requirements.
Can I assign conversations to specific team members using BrandBastion?
Yes, users can assign conversations to specific team members using BrandBastion. This feature helps improve efficiency and enable better collaboration among team members.
Does BrandBastion provide insights from social media conversations?
Yes, BrandBastion provides actionable insights from social media conversations. These insights include sentiment analysis and content resonance, allowing businesses to gain a deeper understanding of their audience engagement.
How can BrandBastion help me respond quickly to common questions?
BrandBastion helps users respond quickly to common questions through its saved replies feature. This allows businesses to keep their brand voice consistent and increase their response efficiency.
What analytics does BrandBastion provide about social media comments?
BrandBastion provides several analytics about social media comments. All comments are analyzed, and sentiments are assigned. Users can filter their engagement by sentiment, campaigns, keywords, posts, language, etc. Notifications for spikes in volume or keyword mentions can be set up, and the platform provides insights on which posts (paid & organic) are resonating better.
Can I filter comments by sentiment or keywords on BrandBastion?
Yes, users can filter comments by sentiment or keywords on BrandBastion. This allows businesses to better monitor and manage their social media presence.
Are saved replies available in BrandBastion for quick response?
Yes, BrandBastion offers saved replies feature. This enables users to respond quickly to common questions, ensuring consistent brand voice across all replies.
Does BrandBastion offer collaboration features for team members?
Yes, BrandBastion offers collaboration features for team members. Conversations can be assigned to specific members, allowing for efficient delegation and improved collaboration.
Does BrandBastion cover both organic posts and ads?
Yes, BrandBastion covers both organic posts and ads. It supports these on Facebook, Instagram, YouTube, Twitter, and TikTok.
Can BrandBastion identify comments that need a response?
Yes, BrandBastion identifies comments that need a response. Its AI technology highlights these comments, enabling users to prioritize their engagement.
Can BrandBastion block comments by keywords?
Yes, BrandBastion can block comments using keywords. Users can apply additional rules with keyword blockers to control the content appearing on their social media engagements.
What is the unified inbox feature in BrandBastion?
The unified inbox feature in BrandBastion allows users to view all their social media comments, from posts, ads, and dynamic ads, in one place, making it easier to manage and engage with these comments.
Do I need a credit card to start a trial on BrandBastion?
No, a credit card is not required to start a trial on BrandBastion. Users can start their trial with a 2-min set up without any credit card information.
How do I set up BrandBastion?
Setting up BrandBastion is simple and quick. It only requires a 2-min setup for users to start benefiting from the platform's features.