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Overview
Dimension Labs is a platform dedicated to providing observability of unstructured customer data. The tool analyses feedback from a variety of sources including chat, email, calls, surveys, and reviews.
This unstructured data is then transformed into structured, analytics-ready insights. These insights can then correlate with measurable impacts on revenue, allowing businesses to improve customer experience (CX) and achieve better business outcomes.
Utilizing this tool, companies can prioritize elements based on their importance and potential influence on the company's revenue. The platform is designed for professionals like AI and Chatbot product managers, data and insight teams, contact center teams, customer experience leaders, and marketing leaders.
Its unique feature lies in the conversion of dark data (unstructured text from customer conversations) into structured data that can be smoothly incorporated into business intelligence (BI) and AI workflows.
Unlike traditional business intelligence tools, Dimension Labs handles large datasets and real-time analytics. The limitation of relying on structured data and manual tagging is overcome by using AI-powered enrichment and the automatic grouping of themes.
It eliminates the need for manual tagging and delivers proactive and consistent insights. Dimension Labs also provides a mechanism to detect emerging themes, visualize complex unstructured data, perform comprehensive drill-downs, and trace insights back to the source data.
This ensures businesses have a clear view of customer interactions across multiple channels which further facilitates effective decision making.
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Harishma Reghu🙏 7 karmaJan 13, 2024@Grapha AISuper useful tool that’s reduced my job by 80%
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It is the ease of use for me. DataSquirrel is fast, the UI is super intuitive, and the guided analysis feature is highly convenient. I have officially moved from uploading CSV files from Google sheet to DataSquirrel. Within minutes, I can visualize my data and interpreting it becomes super simple.
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Automate data work and reporting with AI Agents. No data|coding skills required.OpenSigned up for a pro account for Google Drive integration. Works great! Saves me a lot of manual excel work. -
I really value the sentiment analysis tool—it simplifies understanding customer feedback by picking up on their emotions. Plus, the way it groups comments into topics is super helpful for decision-making.
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Immo currently best solution if you want to convert / enchant your how-to tutorials to more professional!
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Created a dashboard using my Excel file and it gave insights I didn’t even expect. It can read any kind of Excel file no matter the template. I can even check the accuracy by tracing back which column the data came from Great tool. highly recommended!!
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