AI-powered speech analytics for deeper customer insights.

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August 6, 2023

Inteliconvo

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AI-powered speech analytics for deeper customer insights.

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The InteliConvo® Speech Analytics platform is a state-of-the-art AI-powered tool that allows businesses to process and analyze 100% of recorded customer conversations.

This analysis provides businesses with deeper insights into customer buying patterns, buying intents, sentiments, willingness to pay, and feedback about their products and brand image.

These valuable insights can be utilized to automate business workflows, improve team performance, accelerate sales, enhance debt collections, boost customer experience, and ensure compliance.The platform offers multilingual support, capable of processing and analyzing audio calls in Hindi, English, and 46 other international languages with high transcription accuracy.

It also provides flexible deployment options, allowing businesses to deploy the platform on-premise or on the cloud with ease. The platform is cloud agnostic, meaning it can be deployed on various cloud platforms.By leveraging the InteliConvo® Speech Analytics platform, businesses gain a comprehensive understanding of their customers, leading to better decision-making and improved operational efficiency.

The tool's advanced capabilities in speech analytics and automation empower businesses to optimize their workflows and drive better results across various areas such as sales, collections, customer experience, and compliance.

Ultimately, the InteliConvo® Speech Analytics platform enables businesses to unlock and leverage the potential insights hidden within customer conversations to drive growth and success.

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June 11, 2023

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Pros and Cons

Pros

Analyzes 100% recorded conversations

Extracts customer buying patterns

Identifies buying intents

Sentiments analysis

Determines willingness to pay

Captures customer feedback

Workflow automation

Improves team performance

Accelerates sales

Enhances debt collections

Boosts customer experience

Ensures compliance

Multilingual support (48 languages)

High transcription accuracy

Flexible deployment options

Cloud agnostic

On-premise deployment option

Hot lead identifier

Debt default predictor

Insights for brand improvement

Compliance monitor

View 16 more pros

Cons

Transcription accuracy not specified

Unlawful words feature unclear

Unknown hot lead criteria

Debt defaulter prediction vague

Pricing not specified

No specific technical support

No API mentioned

No specific data privacy

Dependent on recorded calls

Platform's resource usage unclear

View 5 more cons

Q&A

What is Inteliconvo?

Inteliconvo is a state-of-the-art AI-powered Speech Analytics and Automation platform designed to process and analyze 100% of recorded customer conversations. This tool provides deeper insights into customer behaviors, buying patterns, intents, sentiments and feedback.

What can Inteliconvo do for my business?

Inteliconvo can significantly enhance various operational aspects of your business. It provides valuable insights into customer buying patterns and sentiments, which can be used to automate workflows, improve team performance, accelerate sales, enhance customer experience, and ensure compliance. Additionally, Inteliconvo's advanced AI-driven speech analytics empower businesses to optimize their workflows and drive better results across various areas such as sales, collections, customer experience, and compliance.

How does Inteliconvo analyze customer conversations?

Inteliconvo analyses customer conversations through its advanced AI technology. The platform processes and analyzes recorded audio calls, interpreting customer intent and sentiment, and deriving valuable insights about buying patterns, willingness to pay, and feedback about your products and brand image.

What insights can Inteliconvo provide about my customer behaviors?

Inteliconvo provides comprehensive and deep insights into customer behaviors. These insights include buying patterns, buying intents, sentiments, willingness to pay and feedback about your product and brand image. These insights can be leveraged for strategic decision-making and operational improvement.

How can Inteliconvo improve my team performance?

Inteliconvo improves team performance by automating certain business workflows. By implementing the insights derived from the analysis of customer conversations, the platform can help streamline processes, reduce operational bottlenecks, and enhance overall team efficiency and productivity.

How can Inteliconvo accelerate my business sales?

Inteliconvo accelerates sales by utilizing the insights derived from customer conversation analysis. Customer buying intents, willingness to pay, and sentiments detected from these conversations can help your sales team identify hot leads and increase conversion rates.

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How does Inteliconvo enhance customer experience?

Inteliconvo enhances customer experience by understanding and mapping customer sentiments, buying patterns, and feedback. The insights derived can be utilized to make strategic changes in customer engagement and support services, thereby boosting overall customer experience and satisfaction.

How does Inteliconvo ensure business compliance?

Inteliconvo ensures business compliance by monitoring the use of unlawful words, negative sentiments, and high tones used by your team or customer during the recorded calls. It provides valuable oversight ensuring that all customer interactions adhere to set compliance standards.

Which languages does Inteliconvo support for audio call processing?

Inteliconvo supports multiple languages for audio call processing, including Hindi, English, and 46 other international languages. The platform ensures high transcription accuracy in all supported languages.

What deployment options does Inteliconvo offer?

Inteliconvo offers flexible deployment options to suit your business needs. You can deploy the platform on-premise or on cloud, according to the structure and requirements of your business.

Is Inteliconvo platform cloud agnostic?

Yes, Inteliconvo platform is cloud agnostic, meaning it can be deployed on various cloud platforms.

How does the Hot Lead Identifier feature in Inteliconvo work?

The Hot Lead Identifier feature of Inteliconvo is developed using state-of-the-art AI models that can identify hot leads based on Customer buying intent and voice attributes. This feature assists in focusing sales efforts on potential customers, thereby increasing conversion rates.

How can Inteliconvo help in identifying potential debt defaulters?

Inteliconvo uses advanced AI models to accurately identify potential debt defaulters. It does so by analyzing voice tone, sentiment, and other key attributes in the recorded customer calls. This feature can greatly aid in the effective collection of debts.

How does Inteliconvo help improve brand image through customer feedback?

Inteliconvo's Speech Analytics platform provides insights about customer sentiments, product & service feedback which your business can leverage to improve brand image and fine-tune your offerings, thereby making them more appealing to your customer base.

How does Inteliconvo monitor compliance?

Inteliconvo monitors compliance by providing insights about the use of unlawful words, negative sentiments and high tones by your team or the customer. This feature enables businesses to ensure adherence to legal and compliance standards during customer interactions.

What makes Inteliconvo the best speech analytics platform?

Inteliconvo is considered as the best speech analytics platform because of its versatile AI-powered capabilities that can effectively turn around business performance. It offers a range of features like detecting hot leads, predicting debt defaulters, improving brand image, and monitoring compliance. Plus, it supports multiple languages and offers flexible deployment options.

How much has Inteliconvo improved operational efficiency of businesses?

Inteliconvo claims to have significantly improved the operational efficiency of businesses. However, specific percentages or figures regarding the improvement in operational efficiency are not provided on their website.

How can I get access to Inteliconvo platform?

You can get access to the Inteliconvo platform by scheduling a demo or asking for a free pilot on their website.

Do you offer a free trial of Inteliconvo?

Yes, Inteliconvo offers a free pilot of their platform. You can request for it on their website.

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